Jump to content
  • 0

Uninstalling / re-installing problems


atomek

Question

I have to re-install VW with all its updates because it's gotten totally confused, slow, appears double in control panel programs database (one at 690+MB the other as 708MB) and takes half a day to start up, while v.12 doesn't seem to be just around the corner...

The problem is that the install.log file has gone missing (as happens on windows more often than not) and now neither the uninstallers can remove it nor the original installer can install over the existing files. I could manually delete some files (.exe, etc), but will this solve the problem? I can't allow myself to be without the program for more than half a day - tight deadlines. Any suggestions?

Thomas Debicki

Link to comment

1 answer to this question

Recommended Posts

  • 0

Just delete all the folders and reinstall. You should be fine. If the problem persists, please contact Technical Support and we can walk you through removing registry entries (pc) or preference files (mac).

Link to comment

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Answer this question...

×   Pasted as rich text.   Restore formatting

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

×
×
  • Create New...