Jump to content
  • 0
Sign in to follow this  
winston

Installation Problem

Question

Help!

I'm trying to upgrade from VW 9.5.3 to VW 10.5. When I install the software, all is well, until I try to install Spotlight.

I then receive an error message "please run the master file."

I'm using OS 10.3 on a G4 Powerbook.

What can I do?

Share this post


Link to post

3 answers to this question

Recommended Posts

  • 0
Guest

Winston,

Do you get this message when you are running the VW 10.5 installation CD ?

You shouldn't be installing Spotlight separately, it should all be installed at the same time with your serial number (if it's coded for SPOTLIGHT)

Share this post


Link to post
  • 0

Yes!!

For some reason, I have to install Spotlight from the "Components" folder on the install CD. I cannot select it from the 'Install' option.

I have no trouble with VW 10.5, but I continue to get that error message whenever I try to install Spotlight.

Should I remove the previous version (9.5.3) and try to install 10.5?

Share this post


Link to post
  • 0
Guest

Winston,

Email me your serial number and I'll be able to tell you if it's encoded for Spotlight.

You shouldn't have a problem like that if the serial number is encoded correctly. You shouldn't try to install any of the components except for the GOBO's after the foundation program has been installed. You'll end up with errors like the one you are having.

If spotlight isn't encoded for the serial number, you won't be able to install it.

Share this post


Link to post

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Answer this question...

×   Pasted as rich text.   Restore formatting

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Sign in to follow this  

 

7150 Riverwood Drive, Columbia, Maryland 21046, USA   |   Contact Us:   410-290-5114

 

© 2018 Vectorworks, Inc. All Rights Reserved. Vectorworks, Inc. is part of the Nemetschek Group.

×
×
  • Create New...