Joliphant Posted November 15, 2005 Share Posted November 15, 2005 Every time I try to print from Ver 12 to my HP500 the program crashes. I have had no problems with ver 11.5. ??? Quote Link to comment
0 Kevin Posted November 15, 2005 Share Posted November 15, 2005 The first step is to give us more information, such as OS and connection between computer and printer. If you are Windows based, then the HP driver version might help too. Quote Link to comment
0 mike m oz Posted November 16, 2005 Share Posted November 16, 2005 Have a look at KnowledgeBase How To topic no. 2 http://kbase.nemetschek.net/index.php?ToDo=view&questId=72&catId=19 Try running the attached script and see if this solves the problem. Quote Link to comment
0 Joliphant Posted November 16, 2005 Author Share Posted November 16, 2005 OK. I am on XP Pro. The HP 500 driver version is 6.03 which is the latest according to HP. The error message is "0x0b218d14 referenced memory at 0x7ffdefff. The memory could not be read." The Microsoft error mssg indicates "VW.exe Ver 12.0.0.49891 Mod Name comctl32.dll Mod Ver 5.82.2900.2180 Offset 0003c349" Exception info "Code: 0x0000005 Flags: 0x00000000 Record: 0x000000000000 Address: 0x000000005d0cc349. Quote Link to comment
0 Joliphant Posted November 16, 2005 Author Share Posted November 16, 2005 I was able to get the printer to print by selecting "Rasterize Print Output". The result is totally unacceptable as the image comes out distorted. Quote Link to comment
0 Joliphant Posted November 16, 2005 Author Share Posted November 16, 2005 NEVERMIND!! I fixed it simply by restarting my computer. Sometimes we don't see the forest for all the trees! Quote Link to comment
Question
Joliphant
Every time I try to print from Ver 12 to my HP500 the program crashes. I have had no problems with ver 11.5. ???
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