When we send A2 size plots to print on our HP800ps plotter, we choose A2 in the page setup dialogue, choose "rotate" in the print dialogue and send to print. All is well except that the prints come off the roll cut to 456 x 594mm instead of the proper A2 size of 420 x 594mm.
Because they are 36mm too big, they have to be trimmed to the correct size - otherwise they don't fit in our A4 envelopes!
This used to happen with our old 455ca plotter, but in previous system versions you could set custom paper sizes - with OSX the page setup seems to ignore the custom paper sizes and revert to the "standard" (oversize) A2.
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HEAT Architecture
When we send A2 size plots to print on our HP800ps plotter, we choose A2 in the page setup dialogue, choose "rotate" in the print dialogue and send to print. All is well except that the prints come off the roll cut to 456 x 594mm instead of the proper A2 size of 420 x 594mm.
Because they are 36mm too big, they have to be trimmed to the correct size - otherwise they don't fit in our A4 envelopes!
This used to happen with our old 455ca plotter, but in previous system versions you could set custom paper sizes - with OSX the page setup seems to ignore the custom paper sizes and revert to the "standard" (oversize) A2.
Any ideas would be much appreciated.
(HP800ps, VW 9.5 and OS10.2.3)
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