magenta color shifts with an HP 5000PS

[Mark Kadonoff]

We are an HP DesignJet reseller and reprographics service bureau. A customer of ours recently purchased an HP 5000ps, and is experiencing blue to magenta color shifts when printing from VectorWorks 9.0.0. He is running MacOS 8.6 and AdobePSD 3.0.10.108. A ColorSync profile has been loaded for 24# coated paper. When printing a sample image from Adobe Photoshop, there is no noticeable color shift. Thanks for your response.

[Jake]

this may or may not help:

I worked at an office that had magenta color shifts when printing to an Epson 1280 running the Adobe postscript RIP--this was corrected by unchecking SWOP emulation in some obscure control panel . . . possibly the same thing?

[Mark Kadonoff]

It turns out the customer was using UV inks. Once we installed the UV ink color profiles, everything worked fine.