New Mac, issues with VW2025

[JackBuilt]

I upgraded my hardware to finally make the jump to VW2025.  After activating VW2025 on my newly migrated user account from my old MBP I cannot update the VW app using the 2025 Install Manager to build 5 and I cannot access online Library Catalogs.  

 

Any thoughts on resolving my app update and catalog updates.

 

Thanks

 

 

[Pat Stanford]

Have you tried doing a clean install on the new machine rather than an update to the existing?

[JackBuilt]

Thanks for the reply.

I had clean installed VW25 on the new comp before migrating my old computer to the new computer.  I had to activate it within my migrated regular user account.  Maybe I can update from the other user account. 

[rDesign]

Have you tried running the Repair function from the Vw2025 Installation Manager? Click on 'Advanced Options' and choose 'Repair'.

Edited Sunday at 02:47 PM by rDesign

[JackBuilt]

"No files to repair" was reported by the installation manager repair process.  The updater ends with a red report of "Could not delete a file during the operation (failtodelete)"

[rDesign]

56 minutes ago, JackBuilt said:

"No files to repair" was reported by the installation manager repair process.  The updater ends with a red report of "Could not delete a file during the operation (failtodelete)"

You should submit a support request to Tech Support with all of the info & suggested fixes from this thread, including a link to this thread. 

Edited Monday at 01:21 AM by rDesign

[JackBuilt]

Update:

Restarted and logged into the 1st User account on the new computer and successfully updated to Build 5.  Logged back into my migrated user account and the Library will still not update.  I have made a tech request.  

 

Further Update:

I was able to update the Libraries after logging into the 1st user account on the new computer.  I don't know if this is by design or universally true but I was only able to update VW and the VW library on the first Mac OS system User ID created on my new MBP which I tinkered with for a while before cleaning up my previous computer prior to committing to the migration.

 

Thank you for the replies.

Edited Monday at 01:44 PM by JackBuilt