Cloud Services - Viewing Shared Document, in preparation stage on web go suddenly back to downloading file

[Pavol D.]

Hello,

 

We are experiencing issue when trying to view shared document, following email link on iOS devices outside Nomad app. When file is fully downloaded and in preparation mode it suddenly reloads cloud services website and go into download mode again and this goes on and on ....

 

We dont use android devices so cant say if it same there...

It is working fine within nomad most of the time though from time to time we had same experience there too. 

 

Do you have any clue what might be causing this issue and how to fix it?

 

Shared documents are great addition and we started using this to have most recent version of drawing sets up on the web shared among all collaborators. Thanks.

 

Thanks.

[Pavol D.]

any idea @inikolova?

 

Thanks

[inikolova]

Hi @Pavol D.,

 

I think in your case the .vcdoc may be too big for a mobile browser to be able to handle (goes out of memory while loading). The cloud reviewer has limited capabilities on a mobile browser as well (some features not available), so in general, we recommend opening the file in the Nomad app, by clicking Open in Nomad from the banner, appearing on the top of the page. 

 

Please let me know if you may have any other questions.

 

Best regards,

Iskra Nikolova

[Pavol D.]

Hi @inikolova

 

Thanks for looking into this issue.

 

That's right these are quite large files some weighting few hundreds MBs. 

So I will instruct collaborators to use Nomad app or we will split file in smaller chunks.

 

And one curious question: do you plan to add option to download document as pdf? That would be really useful.

 

Anyway, shared documents are really great and we are really enjoying using them in the team. Thanks!

[inikolova]

Hi @Pavol D.,

I am glad to hear you are finding the new feature useful! Regarding the download option, I think we could make this, but I feel like it may bring dissapointment as the downloaded file would not have everything that the .vcdoc contains. I'd suggest that you make a separate export of what you want to share as a pdf by using the Publish command. We can think of your idea though, as long as we can manage the expectations when the download button is clicked, it may be okay. How do you envision this will be used? Why do you think your collaborators may need to download a PDF, instead of working in the .vcdoc file online? 

 

Best regards,

Iskra Nikolova