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Vectorworks 2025 Update 2.1 - Installer Problem


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  • Vectorworks, Inc Employee

Hi @cberg,
Can you PM me the log from ~/Library/Logs? It should reveal what's blocking it. I'll actually make a note to have it report exactly what process it's finding in the future.

 

Thanks for linking the above thread @rDesign . That fix should be live, so I'm wondering if there's something else running.
 

Best regards,

 

Tim

 

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  • Vectorworks, Inc Employee

Thanks for the @cberg . I was able to see the process blocking update ( Vectorworks 2025.app/Contents/Frameworks/Vectorworks Web Helper (GPU).app/Contents/MacOS/vectorworks_error_handler ). I'm asking around to see why this was stuck running.

 

For now, the updater was working as designed, but depending on what I find out, I can have it ignore that one or maybe provide a button that lets the user attempt to kill the processes it finds. And as mentioned, have it show what it found is running.

 

A reboot is a good remedy for now if this shows up again.

 

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  • 4 weeks later...

Hallo zusammen, 

Ich habe das gleiche Problem. Update SP 2.1 funktioniert nicht. Es erscheint nur ein leeres Popup-Fenster. 

Schwach, vor allem wenn man die aktuelle Preiserhöhung der Service-Gebühren betrachtet. Ich frage mich wofür ich die noch bezahle. Aber wahrscheinlich ist es mal wieder Microsoft bzw. Windows an allem schuld. Ich kann es langsam nicht mehr hören. 

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  • 3 weeks later...

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