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VW (randomly?) losing connection to dock/external-monitors


wEIRDtHINKING

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[Preface: I am having an issue and posted it to the Facebook VW users page thinking that perhaps my issue was related to a setting SNAFU and not a bug. One other user chimed in and reported a very similar issue and another suggested that I bring the question here. So, here we are...]

I'm having video(?) issues where at some points in my VW process the cheese slides off the cracker of my computer and it loses connection to my multi-monitor dock. This causes VW to freeze up for a second and then dump all the windows onto the laptop's main screen. For me, the fix is to physically disconnect the USBc going to the dock, give it a second, and reconnect. That puts the main VW screen back where it should be but then a bit of re-setting up my palette windows. Now, I'm not at all ruling out the possibility of it being either my computer or my dock (or the cable between) as the culprit; but since I haven't experienced this problem in any other applications, of which I use many, I thought I would see if I could get some honey from the hive about dialing in the graphics settings in VW. I went in and DEselected the 'Accelerate Graphics" setting in Preferences>Display but it's happened again a few times. At first, the issue seemed to happen randomly, but I think it might coincide with when I'm going in or out of editing a group or symbol (eg when the orange bar is around the screen) - but I haven't been able to re-create the problem on-demand. Computer: Asus ZenBook ProDuo 13th gen i9, 2.60hz, 32g ram, Windows 11 Home, Nvida RTX 4060. Software: Vectorworks 2025 [update 1]. Favorite Beatle: George. 

 

Thanks!!

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Is it only VW that is losing the other monitors? Or all applications?

 

If VW only, the I have no idea.

 

If all applications, then it sounds like a Windows or Hardware problem that just happens to seem to coincide with what you are doing in VW.

 

VW does not access the hardware directly. It all runs through operating system calls, so very unlikely that VW is impacting the hardware.

 

As a first step I would make sure that your video drivers are up to date, but it sounds more like a hardware than a software issue.

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Only VW so far. I've had a number of other applications open since I first noticed this started and haven't had similar problems with them. However, only Vectorworks, which is like 85% of my workload, has been challenging the system hardware at all. Maybe I should work on a previz (Capture) file for a bit and see if I can re-create the symptom that way. Hmm...

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