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AI visualizer login issue


Zsombor

Question

Hello, 

I've just updated to 2025.2, wanted to check the new features of AI visualizer. (I opened also cloud services, which is also up to date)

AI window asked me to login. I always login with my google account, but it didn't work automatically (by clicking google icon), it askd my email. After I gave my adress it didn't ask my code, just this message:

Unsuccessful login
It is possible that this browser or application is not secure. 
Try using a different browser. If you are already using a supported browser, try logging in again. 

 

Then I cleaned the cookies and cach of both my browsers: edge and chrome, but the same happens.

 

With previous versions Everything was OK.

What can be the solution?

 

Thanks for any help!

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19 answers to this question

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  • Vectorworks, Inc Employee

@Zsombor There is a way for you to login with either email and password or with social media buttons if you follow these instructions.  For the AI Viz palette you would use the email and password to login not the social media option.  I have not tried this but it may help resolve it for you.
https://cloud.vectorworks.net/portal/help/faq/sign-in/#there-is-a-problem-and-i-cant-sign-in-with-my-social-media-credentials-is-there-another-way-i-can-access-my-vectorworks-account

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  • Vectorworks, Inc Employee

Hi @Zsombor,

Can you please go to https://sso.vectorworks.net/accounts/ and try signing in with your social login. 

Do you see a password in the login section, or does it say "No password set"? If there is no password set, go ahead and create one this way and then try signing in with the social email and the password that you have set.

Note that you may have another email associated with your account but you should not use this email as a username. You should use the email that appears in the Login section.

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Hi @inikolova, thank you!

I have no problem with  signing in to my vectorworks account or cloud services. Everything works fine just like before: I can use my google social login with just pressing the google button.

But it doesn't work the same way when I start AI visualizer. If I try to sign in with my email and code, it gives an error message: not valid email, although I use the valid email and code. 

When I want to use the social button, it doesn't let me in, asks my email. After  giving it, I get the error message: 

Unsuccessful login
It is possible that this browser or application is not secure. 
Try using a different browser. If you are already using a supported browser, try logging in again. 

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  • Vectorworks, Inc Employee

@Zsombor,

Did you set a password for your Vectorworks account by following the steps I provided (signing in a browser with your social login and then setting a password in the login field)? It could be the same or different than your social login password. They are independent from each other.

After you set the password, you should be able to sign into the Vectorworks account without using the social sign in button. I hope this would give you a workaround while the social sign in problem is being looked at.

Screenshot_20241125_185150_Chrome.jpg

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The log-in issue is still unresolved in January 2025 and honestly it puts me off to have to remember my password and email having to prompt it the old way when I need to use the AI visualiser. I remember 6 months ago when it was lunched, it didn't require log in as long as you were logged into Cloud Services?

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  • Vectorworks, Inc Employee
40 minutes ago, Flair-Studio said:

The log-in issue is still unresolved in January 2025 and honestly it puts me off to have to remember my password and email having to prompt it the old way when I need to use the AI visualiser. I remember 6 months ago when it was lunched, it didn't require log in as long as you were logged into Cloud Services?

 

The login process for AI Visualizer will have to be changed and this may happen in the next Update, will post then when the login is changed.  For now you need to use the email/password login instead of social.  Apologies for the inconvenient workflow.

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  • Vectorworks, Inc Employee

@zoomer The specific problem here is when social media is used for login without basic email/password login, to Vectorworks Cloud Services.  The social login is a convenience but is having a specific problem for Flair-Studio's account setup.

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