AI visualizer login issue

[Zsombor]

Hello, 

I've just updated to 2025.2, wanted to check the new features of AI visualizer. (I opened also cloud services, which is also up to date)

AI window asked me to login. I always login with my google account, but it didn't work automatically (by clicking google icon), it askd my email. After I gave my adress it didn't ask my code, just this message:

Unsuccessful login
It is possible that this browser or application is not secure. 
Try using a different browser. If you are already using a supported browser, try logging in again. 

 

Then I cleaned the cookies and cach of both my browsers: edge and chrome, but the same happens.

 

With previous versions Everything was OK.

What can be the solution?

 

Thanks for any help!

[Tom W.]

I have just tried to use AI Visualizer too + it is greyed-out in the menu. Opening VCS makes no difference (I thought you no longer needed this open to use AI Vis anyway but may be wrong on that). Why is it greyed-out...?

[Dave Donley]

@Tom W. I would recommend you remove the menu from the workspace and re-add it.  Is this the Model menu?

 

@Zsombor Still investigating your issue, will post ASAP.

[Tom W.]

3 minutes ago, Dave Donley said:

@Tom W. I would recommend you remove the menu from the workspace and re-add it.  Is this the Model menu?

 

Bingo! Thank you! Yes this is the Model menu. All good now.

[Dave Donley]

@Zsombor Unfortunately there is a problem that keeps Google login from working with embedded browsers like this palette.  We will fix this in a future update.  Using non-Google login will work, I will ask to see how you can workaround this.

 

[Dave Donley]

@Zsombor There is a way for you to login with either email and password or with social media buttons if you follow these instructions.  For the AI Viz palette you would use the email and password to login not the social media option.  I have not tried this but it may help resolve it for you.
https://cloud.vectorworks.net/portal/help/faq/sign-in/#there-is-a-problem-and-i-cant-sign-in-with-my-social-media-credentials-is-there-another-way-i-can-access-my-vectorworks-account

[Zsombor]

@Dave DonleyThank you for your help! Unfortunately  "email and password to login" method gives no result, I get an error message: not valid email, although I use the valid email and code. 

[inikolova]

Hi @Zsombor,

Can you please go to https://sso.vectorworks.net/accounts/ and try signing in with your social login. 

Do you see a password in the login section, or does it say "No password set"? If there is no password set, go ahead and create one this way and then try signing in with the social email and the password that you have set.

Note that you may have another email associated with your account but you should not use this email as a username. You should use the email that appears in the Login section.

[Zsombor]

Hi @inikolova, thank you!

I have no problem with  signing in to my vectorworks account or cloud services. Everything works fine just like before: I can use my google social login with just pressing the google button.

But it doesn't work the same way when I start AI visualizer. If I try to sign in with my email and code, it gives an error message: not valid email, although I use the valid email and code. 

When I want to use the social button, it doesn't let me in, asks my email. After  giving it, I get the error message: 

Unsuccessful login
It is possible that this browser or application is not secure. 
Try using a different browser. If you are already using a supported browser, try logging in again. 

[inikolova]

@Zsombor,

Did you set a password for your Vectorworks account by following the steps I provided (signing in a browser with your social login and then setting a password in the login field)? It could be the same or different than your social login password. They are independent from each other.

After you set the password, you should be able to sign into the Vectorworks account without using the social sign in button. I hope this would give you a workaround while the social sign in problem is being looked at.

[Zsombor]

@inikolova Now I understand, and this method works! Thank you!

[Zsombor]

@inikolova ....now I can generate an image but can't use it! None of these features work: save image, copy to clipboard, create bitmap object 

[inikolova]

On 11/28/2024 at 12:33 PM, Zsombor said:

None of these features work: save image, copy to clipboard, create bitmap object 

@Dave Donley Would you please check this?

Thank you!

[Flair-Studio]

The log-in issue is still unresolved in January 2025 and honestly it puts me off to have to remember my password and email having to prompt it the old way when I need to use the AI visualiser. I remember 6 months ago when it was lunched, it didn't require log in as long as you were logged into Cloud Services?

[Tom W.]

I am finding that I don't need to do anything other than go to Model > AI Visualiser + it opens up. Previously I had to log into VCS first.

[Dave Donley]

40 minutes ago, Flair-Studio said:

The log-in issue is still unresolved in January 2025 and honestly it puts me off to have to remember my password and email having to prompt it the old way when I need to use the AI visualiser. I remember 6 months ago when it was lunched, it didn't require log in as long as you were logged into Cloud Services?

 

The login process for AI Visualizer will have to be changed and this may happen in the next Update, will post then when the login is changed.  For now you need to use the email/password login instead of social.  Apologies for the inconvenient workflow.

[Flair-Studio]

Still experiencing issues on this one, even if I attempt to open the AI visualiser through the model menu, more often then not it asks for credential & doesn't let me in so I have to restart the programme...

 

@Dave Donley is there an update please?

 

[zoomer]

Does that mean using the VW AI Visualizer needs a connection or login/data transfer to Google ?

[Dave Donley]

@zoomer The specific problem here is when social media is used for login without basic email/password login, to Vectorworks Cloud Services.  The social login is a convenience but is having a specific problem for Flair-Studio's account setup.

[zoomer]

Thanks Dave, I think I got it.