update vectorworks

[ghendrickx]

Opening the vectorworks updater and starting the update brings me to the question to close vectorworks and try again.

But Vectorworks is closed, I even rebooted the mac, but the problem stays. Clicking on try again immediately just keeps prompting the message to close vectorworks before installing update... How can I fix this?

[rDesign]

What version of VW and what OS are you using? Are you opening the Vw Updater inside the application folder? If not try that when Vw is not running.

[ghendrickx]

VW version 2024

OS Sonoma 14.7

I tried both: strting from within VW and launching the VW updater when VW is not running.

Both gave the same problem.

[Tim Ardoin]

I'm working on a fix. Stand by.

[Tim Ardoin]

@ghendrickx and all,

 

I've implemented and deployed a fix for US/English. For US/English, upon launch of the updater, a self-update will happen and the problem should be fixed. Updaters after rev 786640 have the fix. Other distributors and languages will get the fix when they rebuild their updaters.

 

However I think it's likely you're using a different flavor. For you or others that come across this, a workaround to get up and running with the current updater, assuming the problem is the issue I fixed, when the Updater complains about closing Vectorworks (and Vectorworks is already closed), run the following command:
 

killall -9 QLPreviewExtension && killall -9 QLThumbnailExtension

 

This closes the processes that the Updater is finding.

You can use this command to query for these:
 

ps aux | grep Vectorworks | grep QL

 

After you kill the processes, switch back to the Updater and tell it to retry. There's a small chance that process could relaunch itself after being killed. This is more likely if you have a finder open with .vwx files in it, but it seems to take my system awhile and/or have to be prodded (for example, doing "Get Info" on a vwx or switching to icon view) to automatically relaunch the QL processes.

 

Anyway, once you get past the Close Vectorworks problem, the update should proceed as normal.

 

Please let me know if you have questions or issues. Thanks!

[LvLd]

I am having this same issue trying to update to service pack 4 on Vectorworks Designer 2025. 

 

MacBook Pro M2 Max 96gb 

OSX 15.3.1 (24D70)

 

I tried running the commands in the post above in the terminal both before opening the install manager and after. 

It says there are no matching processes belonging to me found. 

 

Any Idea on how I can get this updated? 

 

I had no issue updating on the Mac Pro M2 Ultra 192gb running the same OSX.