Vectorworks University Imposible Access. Is it normal?

[David Gil]

Hi, I have purchased access to a Vectorworks Certification, and it is proving impossible to access.

Is Vectorworks Customer Service always like this or just University Customer Service?

 

I have paid the quote, sent the confirmation and received a link to access. So far so good. But when I click on the link it sends me back to request a quote, and so on in an infinite loop. The emails are answered after days.... I don't know what to do, I don't know if this is normal or just bad luck.

 

Has anyone had a similar experience? Is this always the case even if it is Service Select? My local vendor provides me with top notch support, but University is Vectorworks directly and I am super surprised at how poorly it performs.

[Pat Stanford]

@JuanP??

[JuanP]

@Ke1Studio 

Thanks for reaching out, and I’m really sorry to hear about the trouble with accessing the certification! I’ve re-sent the link to access the certification. Please follow the instructions and ensure you’re logged into the University with the same email or account used for the purchase. If the issue persists, don’t hesitate to reach out to us directly at globaltraining@vectorworks.net.

 

Juan P.

 

 

[David Gil]

1 minute ago, JuanP said:

@Ke1Studio 

Thanks for reaching out, and I’m really sorry to hear about the trouble with accessing the certification! I’ve re-sent the link to access the certification. Please follow the instructions and ensure you’re logged into the University with the same email or account used for the purchase. If the issue persists, don’t hesitate to reach out to us directly at globaltraining@vectorworks.net.

 

Juan P.

 

 

Gracias Juan.

 

The link works correctly. I really appreciate it and it makes me see that I have simply been unlucky. Thank you very much for the fast and excellent attention.

 

DavidG.

[JuanP]

@Ke1Studio Con mucho gusto. I'm glad it all worked out.