Queued Wheel of Death

[WANA]

Just getting a queued wheel of death on a very basic internal scene - anything I am doing wrong? Cloud Services and VW up to date and just wanted to have a play with a new toy! 

[JuanP]

@WANA We will need more information to assist you better. Please get in touch with our technical support team at https://customers.vectorworks.net/support

[Michal Zarzecki]

For example, in my case, I launch AI Visualizer and when I hit Generate nothing progresses and the Wheel of Death goes on and on. I still can close the Visualizer window but when I reopen it it still revolves. I need to relaunch VW to get back to normal.

[Tom W.]

19 minutes ago, Michal Zarzecki said:

For example, in my case, I launch AI Visualizer and when I hit Generate nothing progresses and the Wheel of Death goes on and on. I still can close the Visualizer window but when I reopen it it still revolves. I need to relaunch VW to get back to normal.

 

I am seeing something similar. I can use the Visualiser for so long then it gets stuck on 'Queued' + doesn't come out of it. Only option is to close VW, reopen + start again. Until the next time...

[Flair-Studio]

AI visualiser gets stuck when I try to recall prompts from certain bitmaps, it just goes blank, I can't see anything and have to restart VW

[Dave Donley]

18 hours ago, Flair-Studio said:

AI visualiser gets stuck when I try to recall prompts from certain bitmaps, it just goes blank, I can't see anything and have to restart VW

 

There is a known bug where if the prompt has a \ in it that can cause recall to get stuck sometimes.  I remember we had a prompt I think from you where there was a umlaut or other character that showed this bug.

 

[Dave Donley]

When stuck you may try right-clicking and choosing "reload" from the menu.  Vectorworks 2025 Update 2 doesn't require the Vectorworks Cloud Services desktop application to login the AI Visualiazer anymore.  If the network or login is lost during use the AI Visualizer could show this behavior.  We are working to reuse the existing Vectorworks signin from your main window which should help avoid these problems further.

[Flair-Studio]

Hi Dave,

I think I resolved, thanks. I used to recall the AI vis through the F key (search) now I go through the model menu and in the last couple of days it didn't ask for login - good news!

[Dan Menitoff]

I'm having the same issue. first time I tried the generate button just sits and spins saying 'Queued'.

I  tried multiple times and even slid the 'Creativity' slider down to single digits and nothing happens.  

 

I updated to latest version:  VW 2025 Update 4.  And now instead of the 'Queued' button it is stuck on 'Generating...0.1%' and just sits with what seems like nothing happening. 

 

Anybody have any advice?

[Dave Donley]

Hello @Dan Menitoff Are you using a beta or NFR serial number or account?  We have been patching up cases where NFR users have non-functional AI Visualizer generate, because of mismatches in their serial and account for VSS/subscription. 

 

This feature requires subscription or VSS account, an alert box should show when using the Model/AI Visualizer menu item if that is the case, if you are getting into the UI then it thinks you do have subscription/VSS.

 

You might try signing out of Vectorworks with the upper-right signout option, and relaunch Vectorworks, signin again, then try the AI Visualizer.