Unable to license Vectorworks 2024

[jimguffaw]

I'm trying to install Vectorworks 2024 for Mac in a lab environments where multiple students will need to use this software on the same computer. I'm installing it using command line options from the installer so I can deploy it via Jamf. This is the line I'm using to install: /Library/Application\ Support/NAU_Software/Vectorworks_Install/Vectorworks\ 2024\ Installer.app/Contents/Resources/installer/Install\ Vectorworks2024.app/Contents/MacOS/installbuilder.sh --unattendedmodeui none --mode unattended --Serial <my serial number>. The problem is when I open Vectorworks it isn't licensed despite including the serial number in the command. Even when trying to license manually I get the error that Vectorworks doesn't have access to the ldf file and the ldf file is located in the current User's folder. This location is a problem for me because I need this to work any user that logs in and I can't just give open access to all the user folders because then someone potentially could make changes to another person's files. Could someone please let me know if I'm doing something wrong or why Vectorworks is trying to store the ldf file in a User folder and not /Library/Application Support/ with the rest of the files. I've attached screenshots of the error popups I'm getting

[jblock]

@jimguffawthe serial number is stored in the local machine registry or the current user registry, depending on the type of license you have. Can you please contact technical support directly so we can help? https://customers.vectorworks.net/forms/support-request

[jimguffaw]

 

7 hours ago, jblock said:

the serial number is stored in the local machine registry or the current user registry, depending on the type of license you have. Can you please contact technical support directly so we can help? https://customers.vectorworks.net/forms/support-request

Hello jblock, Thanks a lot for the reply. So, we have an education type license and even though with the presence of the .ldf file in the path /Users/Admin/Library/Application Support/Vectorworks/2024/<.ldf_file> we are unable to launch the app with license included in it. When launching the app, it gives the above-mentioned error (No serial numbers Found) and tells us to enter the serial number manually. The script that we are using is given in my previous response and I was wondering if you can tell us where the issue is?  It would be great if you can let me know how Vectorworks is validating the serial number information?
Thanks again!!!

[jblock]

@jimguffaw We will be happy to troubleshoot. Please submit a support request https://customers.vectorworks.net/forms/support-request so we can assist as soon as possible.

[jimguffaw]

8 hours ago, jblock said:

We will be happy to troubleshoot. Please submit a support request https://customers.vectorworks.net/forms/support-request so we can assist as soon as possible.

Hello Jblock, thanks for your response.  I got a reply for my support request saying that they cannot support with scripting. So we want to try some other method to license the App. We have a E series license (Educational) and we want to know if specifying the license server method is possible here. If you could share some documentation or steps to do it that would be greatly appreciated. Because as far as we saw, we are not getting the same process that has been followed to add license server in the past for the new VW2024 version. Can you please help us with that

[jblock]

@jimguffaw Can you send me a DM with your serial number so I can see what type of licensing solution you have? For Series E licenses, there is not a server aspect like there is with Series E.