when I open the AI visualizer, the dialog box is blank?

[grant_PD]

Did I start it up to soon?

[Tom W.]

Yep blank here too...

[inikolova]

@grant_PD

Check the About page in the Vectorworks Cloud Services desktop app, it should be on version 13.4.2742. If not, you should see a button to update. This restarts the app. After this, restart Vectorworks and the AI visualizer should work property.

[Tom W.]

5 minutes ago, inikolova said:

@grant_PD

Check the About page in the Vectorworks Cloud Services desktop app, it should be on version 13.4.2742. If not, you should see a button to update. This restarts the app. After this, restart Vectorworks and the AI visualizer should work property.

 

Bingo. Thank you!

[Kevin Allen]

7 minutes ago, inikolova said:

Check the About page in the Vectorworks Cloud Services desktop app, it should be on version 13.4.2742. If not, you should see a button to update. This restarts the app. After this, restart Vectorworks and the AI visualizer should work property.

I have and had the correct version, now I am getting a message about service select, As a beta tester, I thought I had that access?

[inikolova]

@Kevin Allen,

You have two accounts - one is VSS and one is not. It sounds like you are using the wrong one. You should use kallen3.

[grant_PD]

I updated my cloud services and am good to go.  

[Kevin Allen]

2 hours ago, inikolova said:

You have two accounts - one is VSS and one is not. It sounds like you are using the wrong one. You should use kallen3.

actually, I think I have four, three too many

[DennisVisserFI]

If I check cloud services it has version 13.4.2742 and Vectorworks Update 4 (Build 747709). If i'm correct, I have also a VSS account? But there is no AI Visualizer under the model tab?

[JuanP]

@DennisVisserFI If you use a custom workspace, you must add the AI Visualizer command from the Workspace editor. 

[TomKen]

I have AI Visualizer under the model tab,  and I checked my cloud services  app and it is the up to date.

 

I select an elevation viewport and AI Visualizer.  A screen pops up telling me I need activate it on my VSS account.   I click on more and it brings me to the log in screen,  now what?

 

 

[Dave Donley]

@TomKen This feature is available with subscription or Vectorworks Service Select licenses.  If you are using multiple logins maybe one of the logins is a VSS or subscription license?  If not you would need to upgrade to use the feature.

[TomKen]

@Dave Donley  a computer reboot and checking my log-in status I got it to work.

Edited March 13 by TomKen

[cberg]

This tool worked for me a few days ago, but recently, I have been getting this message.  Not urgent, but curious as to settings.

 

Vectorworks cloud services - Connection is established.

I am using the correct version of the software. (13.4.2742)

 

[Dave Donley]

Hello @cberg if the VCS app is shut down during the lifetime of the Vectorworks session you might get issues like that.  Does restarting Vectorworks fix it?  You can also try right-clicking and choosing the Reload menu item in the palette.

 

 

[cberg]

I have restarted VW and VCS, and my computer a few times.  Not sure what's going on.  But I will explore more when I have more time.

[Dave Donley]

@cberg Next time you can try this, try getting to it from the Model menu AI Visualizer (might have to add to custom workspace, it's under recent changes 2024), there are alerts that will show when Vectorworks thinks certain things are not running or connected.

 

[John Aron]

Hi 

 

I have all new installed all updated, running cloud services and logged in on both but get blank screen too, and tendency to spinning beach ball. Running student version. 

[JuanP]

@John Aron Currently, the AI Visualizer is not available for educational licenses.

 

See AI-visualizer FAQ: 

 

[gwww]

Hello, I'm getting a white screen when attempting to use the AI visualizer in my Vectorworks trial. Can this be remedied? 

[jblock]

17 hours ago, gwww said:

Hello, I'm getting a white screen when attempting to use the AI visualizer in my Vectorworks trial. Can this be remedied? 

@gwww Please make sure your Vectorworks Cloud Services app is up to date and then restart Vectorworks. This should fix the issue.

[MHBrown]

Ok, I'm jumping through all the hoops. I even realized that I had to add AI to my Workspace, despite the VW site saying it was "automatically adding in SP4." That is not even close to true. OK, so it is now in my menu. I try to use it. It says I have to "Enable this feature with VSS." I have already updated my VCS to 13.4.2742, but now I'm getting this new hoop to jump through called VSS. I clicked my only option: "More Info" which took me to some sort of VSS site which had no information as to how to proceed.

 

OK, here is the deal.

 

When you guys figure out how to add this feature so that it works in the same way as, say, the rectangle tool, CALL ME. This absurdly useless tool has wasted an hour of my life I will not get back. What a huge disappointment.

 

MH Brown

[JuanP]

@MHBrown Based on your post, it appears that everything is set up for you to begin using this new feature. Please ensure that you are logged into Vectorworks with the license that has Service Select permissions, restart Vectorworks, and give it another try. If you encounter any further issues, let me know jalmansa@vectorworks.net, and I'll gladly connect you with one of our Tech Support Specialists for additional troubleshooting. Thanks