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Vectorworks Crashing

gangotti

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gangotti

gangotti

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I just updated to 2024 v4 and now the software keeps crashing when I try to open a file.  I have restarted the computer several times even powering it off completly and letting it sit for a minute and still crashes when I open a file.  I was hoping this update would fix the issue with the settings box not resizing in the object info pallet, but this has made the software 100% unusable.  Is there a way to revert back to the previous version?

 

Beyond Frustrated at this point.

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Domas

Domas

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  • Vectorworks, Inc Employee
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Hello @gangotti,

Please contact your local technical support through your customers portal. 

customers.vectorworks.net

In the mean time I have seen some issues with Nvidia graphic card drivers that would cause this. See if you are using an Nvidia graphics card and update your graphics drivers. It might fix the issue straight away. 

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gangotti

gangotti

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I have sent an email for help.  Nothing seems to be working I was able to get it to finally open a new drawing, but it is glacially slow compared to before the update.  Also according to the Windows task manager the Vectorworks program is using almost 4.1GB of Memory which seems like a lot.  I will update the post once I know more.  Thinking of uninstalling the program and reinstalling it, but I am waiting for support to reach out first.  Thanks for all the suggestions so far.

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  • Vectorworks, Inc Employee
Dave Donley

Dave Donley

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  • Vectorworks, Inc Employee
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56 minutes ago, gangotti said:

I have sent an email for help.  Nothing seems to be working I was able to get it to finally open a new drawing, but it is glacially slow compared to before the update.  Also according to the Windows task manager the Vectorworks program is using almost 4.1GB of Memory which seems like a lot.  I will update the post once I know more.  Thinking of uninstalling the program and reinstalling it, but I am waiting for support to reach out first.  Thanks for all the suggestions so far.

 

Hello again @gangotti try one thing for me, remove the GenerateImage.vlb file from the Vectorworks Plugins folder.  We saw a problem with the AI Visualizer yesterday but only sometimes on Windows 10.  Curious if that is a factor at all.

 

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JuanP

JuanP

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@Ross Harris From your signature, I will assume you are running Windows 11. Close Vectorworks, go to the program files, look for the Vectorworks 2024 folder, double-click on the Vectorworks 2024 Updater, and click Advanced Options and Repair. After finishing this process, try relaunching Vectorworks. I hope that helps.

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  • Vectorworks, Inc Employee
Peter Neufeld.

Peter Neufeld.

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  • Vectorworks, Inc Employee
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Hi Andy,

Ross has already renamed his Vectorworks user folder which was the next thing I was going to recommend. I have now suggested that he run the uninstaller from the Vectorworks folder and reinstall using the full installer which you can get from the Customer Portal. I have also asked him the send his DxDiag file in case I can spot whether or not his NVIDEA GPU driver needs updating. This is highly unusual for this to happen of course.

 

Cheers,

Peter

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Peter Neufeld.

Peter Neufeld.

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Not yet.

You shouldn’t have to re-enter your serial. The uninstaller will ask whether or not you want to delete your user folder. I would suggest yes but with the proviso you back it up in case you have any templates or custom workspaces. You will need to show hidden files in order to find it. Click here for instructions for W10 and W11 users.

 

You will then need to navigate to the user folder which is:C:\Users\Your User Name\AppData\Roaming\Nemetschek\Vectorworks\2024 to find it.

 

Cheers,

Peter 

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PNWPaul

PNWPaul

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Not just in NZ, I'm in the States, and my Vectorworks is entirely down. Continually crashes, or after an incredibly long loading period, a file completely freezes. Yesterday, it would crash and shut down as soon as I opened the file. Completely uni-installed and re-installed from the portal, and the exact same thing happens. I just had the most embarrassing client meeting, as I was unable to show them any work.  I am running Windows 11 and have the program on two different machines; the same thing on both. 

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napwszzm

napwszzm

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On 3/13/2024 at 4:06 PM, AndyjBard said:

Hi Pete. Just a fui, that didnt work, thankfully I had a full VW24 sp2 install which i reinstalled and then updated back to 3.1 which is working fine. I'll just wait until I see news of sp4 being fixed or sp 5 coming out.

Cheers

Hi Andy, 

 

I installed AUS/NZ VW 24 SP4 yesterday, the VW 24 was not loading, then I used the updater to fix it, still no hope. 

I would like to ask how did you change back to SP3.1? 

Regards, 

Nap

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Shandor

Shandor

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It's not regional, it's the update itself. Since the update my VW crashes also, and when it doesn't, it is so slow you would think it's frozen. After finally opening a file that worked the day before (which took about 40 minutes) I finally gave up since I couldn't navigate the file at all. I have the latest Studio Driver from nVidia installed, I will try and install the Gaming one since it's newer, and if that doesn't work I will delete the AIvisualizer as someone suggested, and if that doesn't work I will install the previous update.

 

quick edit : removing generateimage.vlb worked like a charm. No AI for us yet, it seems.

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