Cloud Service not syncing local folders on machines

[Brian Nitz]

Currently, I have an issue where cloud services aren't syncing any files on my local machines. I saved a file from my work laptop yesterday but I could see it wasn't uploading it by check-in the web browser so I manually uploaded it via the web browser, today while I see it's still in the web browser it does not sync, and put it in my folder on my desktop. I have all the folders selected for sync in the settings on both machines. Any help would be appreciated.

[inikolova]

Hi @Brian Nitz,

 

Please send me a direct message on the forum, or email me at inikolova@vectorworks.net, so we can investigate your problem further. We need to know your username, so we can look at your log files and see if we can identify any errors that may be causing this.

Any chance that you are trying to sync a file that is currently opened in Vectorworks? What are you seeing on the Vectorworks Cloud Services desktop app's Status dialog (Sync activity pane)?

 

Best regards,

Iskra Nikolova

 

[Brian Nitz]

@inikolova thank you but I seem to have figured it out. The file I was having issues with syncing was a working file, while the base was syncing just fine. I was assuming working files went off of a user's account or license but it looks like it's based on the machine in use.