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Vectorworks 2024 SP1 and 1.1 update fails



Hi I am unable to update Vectorworks 2024. The updater fails with the screen attached. The updater gets to 90% and then reverts back to 0% with a report of an unknown error.

I have also downloaded the updater to do an offline update but have the same error.


Mac OS 13.6.1


I did contact technical support as suggested but have had no reply

Updater log attached which might offer a clue


Screenshot 2023-11-20 at 14.56.39.png


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  • Vectorworks, Inc Employee

Hello @Dom9362!

Did the updater went to 99% and failed then? If it did there is a known issue and hopefully resolved with the Update 2 addressing this. Update 2 will be coming out as soon as possible. I believe we can expect for it this month. 

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