Cloud Service 3D model link expiring, but is not set to expire

[Christiaan]

Is anybody else experiencing this?

[inikolova]

I have not received any reports about this. Can you provide more details on what you are experiencing? For example, you share a file, and after some time, it is no longer appearing as shared on your Shared list? What do you do in the meantime? Generate a new version, rename the file locally? Any additional info would help point us in the right direction.

[Christiaan]

Hiya, it's this link of a VGX. It shouldn't be expired:

https://cloud.vectorworks.net/links/11edab8735590d0f82a212d7462326d1/

 

I've shared it again in the past successfully but when I shared and copied link today, it worked for me just before I sent it but then the client got back to say it still says expired. And now when I click on it it says expired.

[inikolova]

Can you show me a screenshot of what your Share link dialog says on the web portal?

[Christiaan]

[inikolova]

https://cloud.vectorworks.net/links/11eddd25ab24e2a894de12d7462326d1/ is the correct link to the file. The link you posted earlier (https://cloud.vectorworks.net/links/11edab8735590d0f82a212d7462326d1/) is different. It seems like you have deleted the first link (unshared the file) and created a new one (shared again)?

[Christiaan]

Oh dear, I was look at the beginning and the end of the number in the URL and thinking it was the same link!! Naughty me, thank you!