Constant crashes on New MacBook Pro M2 Max

[tvlighter]

Using a new MacBook Pro M2 Max w/64 GB Memory using the latest version of VW 2023 and macOS 13.3, I have repeated crashes (more that 10) when I simply touch the mouse pad.

When restarting VW there is no record of working in the program unless I had either saved it or the Auto backup saved the file.

 

The project are simple 2D not 3D elements in use.

 

Anyone had similar issues?

[zoomer]

M1 Mini only here .....

 

 

5 hours ago, tvlighter said:

when I simply touch the mouse pad.

 

(?)

 

I do not use any mouse pad ...

(Mouse on desk surface (Linoleum here) or currently I try all kind of

old original Track Pad, old original Magic Mouse or currently Wacom

Pen Input on old Cyntic 27" (Touch OFF)

 

(Latest VW SP, latest macOS Ventura Public Beta (13.4) currently)

 

But I do not see many crashes in VW.

I do mostly 3D Imports/Modeling and BIM only. OK a few SLVPs

are generated.

[JuanP]

@tvlighterCould you share the crash logs with us? We want to investigate further - Thanks.

[tvlighter]

I am unable to locate the logs.  If it happens again I will be sure to copy the log. FYI  I had no issue with my older 2018 Mack Book Pro.

[tvlighter]

Good Afternoon

Attached is a text file of the crash report.

It occurs when i simply touch the touch pad on the MacBook Pro 16

 

Hardware overview:

Model Name:    MacBook Pro
  Model Identifier:    Mac14,6
  Model Number:    Z176000HCLL/A
  Chip:    Apple M2 Max
  Total Number of Cores:    12 (8 performance and 4 efficiency)
  Memory:    64 GB
  System Firmware Version:    8422.100.650
  OS Loader Version:    8422.100.650
  Serial Number (system):   
  Hardware UUID:    AA37E163-1C53-5DFC-B0D6-DEEDFAC9065F
  Provisioning UDID:    00006021-000248CE26F0C01E
  Activation Lock Status:    Disabled

 

 

Note: I do not work in 3D everything is 2D

As mentioned before this does not happen on my 2018 MACBOOK Pro

VW Crash -001.rtf

[tvlighter]

15 hours ago, tvlighter said:

Good Afternoon

Attached is a text file of the crash report.

It occurs when i simply touch the touch pad on the MacBook Pro 16

Note:

When restarting from the crash there is not a "Open Recent" reference to the worked on and previously saved file.

It seems that the only way the file shows up in "Open Recent" is to close the file and re-open.

 

 

15 hours ago, tvlighter said:

 

Hardware overview:

Model Name:    MacBook Pro
  Model Identifier:    Mac14,6
  Model Number:    Z176000HCLL/A
  Chip:    Apple M2 Max
  Total Number of Cores:    12 (8 performance and 4 efficiency)
  Memory:    64 GB
  System Firmware Version:    8422.100.650
  OS Loader Version:    8422.100.650
  Serial Number (system):   
  Hardware UUID:    AA37E163-1C53-5DFC-B0D6-DEEDFAC9065F
  Provisioning UDID:    00006021-000248CE26F0C01E
  Activation Lock Status:    Disabled

 

 

Note: I do not work in 3D everything is 2D

As mentioned before this does not happen on my 2018 MACBOOK Pro

VW Crash -001.rtf 392.84 kB · 0 downloads

 

[JuanP]

@tvlighterThank you for the crash log - I reported the case to our R&D team - I will reply as soon as I get more info. - thanks

 

FYI: We have received some information about users having issues with some M2s. Could you disconnect any external monitors and try again?

[tvlighter]

On 4/6/2023 at 4:36 PM, zoomer said:

I do not use any mouse pad ...

(Mouse on desk surface (Linoleum here) or currently I try all kind of

old original Track Pad, old original Magic Mouse or currently Wacom

Pen Input on old Cyntic 27" (Touch OFF)

 

(Latest VW SP, latest macOS Ventura Public Beta (13.4) currently)

 

But I do not see many crashes in VW.

I do mostly 3D Imports/Modeling and BIM only. OK a few SLVPs

are generated.

I unfortunately did not correctly reference the "Pad"  it is the touch pad on the laptop not the mouse pad.

[tvlighter]

F.Y.I.

 

I have not and do not us an external monitor.

It is my plan, that once the crashes stop, to work with external monitors.

[zoomer]

13 minutes ago, tvlighter said:

I unfortunately did not correctly reference the "Pad"  it is the touch pad on the laptop not the mouse pad.

 

Sorry, I got that totally wrong.

 

Now that I do,

VW crashing just for touching the touchpad sounds frightening !

 

And I saw you have a great M2 Max MBP ...

From time to time I read that M2 users sometimes have issues

that M1 users do not necessarily have.

I think Apple did some hardware changes for M2s that also

influence latest macOS and Software.

E.g. in other 3D Apps, newest Apple ARM optimizations and speed

improvements are only available on M2 hardware, no more on M1.

 

Maybe some of these cause issues in VW or even macOS.

Good that you reported !