Many users experience prompts to update Vectorworks as an imposition and therefore quickly dismiss them. This often results in many out-of-date installations which brings down the average user experience and increases demand on Tech Support and reduces their availability and productivity.
Update prompts pop up at the worst time: A short while after opening Vectorworks. This is when a user is most keen to get onto what they opened Vectorworks to do and applying an update at such a time would delay them, interrupt mental flow and affect productivity.
I propose that updates be announced to users under different circumstances, like so:
Vectorworks checks for updates in the background as usual and if they are available one or more of the following occur:
Vectorworks prompts to apply the updates when the user next quits the application.
When restarting Vectorworks after a crash, the update prompt appears.
Immediately after a crash. I realise this might require a new Helper/Service program which might not be viable.
Benefits:
Applying an update on exit won't delay a user or affect productivity, except when they're closing Vectorworks before a Shutdown or Restart. If they're restarting Vectorworks to remedy an issue, updating should be part of this process anyway.
Prompting to update on exit will increase the propensity for users to accept update prompts.
More installations will be kept up-to-date, improving typical software experiences.
The act of applying an update can remedy some issues [even when no bug fixes relate to the issue concerned].
More up-to-date installations = less time will be spent submitting to Tech Support.
This will preserve Tech Support and VW Engineering time as there will be fewer bug submissions from users on older Service Packs.
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Jeremy Best
Many users experience prompts to update Vectorworks as an imposition and therefore quickly dismiss them. This often results in many out-of-date installations which brings down the average user experience and increases demand on Tech Support and reduces their availability and productivity.
Update prompts pop up at the worst time: A short while after opening Vectorworks. This is when a user is most keen to get onto what they opened Vectorworks to do and applying an update at such a time would delay them, interrupt mental flow and affect productivity.
I propose that updates be announced to users under different circumstances, like so:
Vectorworks checks for updates in the background as usual and if they are available one or more of the following occur:
Benefits:
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