fabrica Posted September 20, 2022 Share Posted September 20, 2022 getting consistent crashes when moving doors / windows around in walls with components with 2023. - especially with duplicate copy of a door or changing window heights - will cause a crash - changing a window height (if more than one window in wall) will result in windows disappearing in 3d view - but show fine in plan view. below is sliding door at 2600mm high - changed to 2650mm high and both disappear in 3d. (all looks ok in 2d) (on MacBook Pro 14", OS 12.6) Quote Link to comment
0 fabrica Posted September 20, 2022 Author Share Posted September 20, 2022 windows are hiding there in the wall! Quote Link to comment
0 Tom W. Posted September 20, 2022 Share Posted September 20, 2022 Can you select the hidden windows? And if so, what happens if you reset them by running Move 0,0? Quote Link to comment
0 SGSF 42 Posted September 21, 2022 Share Posted September 21, 2022 I'm having same problem - very frustrating! Have to go back to VW2022 til this is sorted I'm afraid. 1 Quote Link to comment
0 fabrica Posted September 21, 2022 Author Share Posted September 21, 2022 23 hours ago, Tom W. said: Can you select the hidden windows? And if so, what happens if you reset them by running Move 0,0? can select window but no change Quote Link to comment
0 Vectorworks, Inc Employee Matt Panzer Posted September 21, 2022 Vectorworks, Inc Employee Share Posted September 21, 2022 @fabrica@SGSF 42, Can you attach or PM me a file showing this issue? Quote Link to comment
0 SGSF 42 Posted September 21, 2022 Share Posted September 21, 2022 I'm having same problem - very frustrating! Have to go back to VW2022 til this is sorted I'm afraid. 2 Dyke Road PROPOSED v2.vwx Quote Link to comment
0 fabrica Posted September 22, 2022 Author Share Posted September 22, 2022 @Matt Panzer as is typical I can't reproduce it at the moment ! It seems to only happen on the M1 and not the intel iMac , and a restart of vectorworks clears it. Will send on once it happens again - (it doesn't happen everytime you change a window or door) Quote Link to comment
0 Vectorworks, Inc Employee Matt Panzer Posted September 22, 2022 Vectorworks, Inc Employee Share Posted September 22, 2022 15 hours ago, SGSF 42 said: I'm having same problem - very frustrating! Have to go back to VW2022 til this is sorted I'm afraid. 2 Dyke Road PROPOSED v2.vwx 12.45 MB · 0 downloads @SGSF 42, From what I can see in your file, there is another wall overlapping the wall with the door in it. Deleting the one without the door in it corrects the issue. Let me know if there's something else in there I'm unaware of. Quote Link to comment
0 Vectorworks, Inc Employee Matt Panzer Posted September 22, 2022 Vectorworks, Inc Employee Share Posted September 22, 2022 55 minutes ago, fabrica said: @Matt Panzer as is typical I can't reproduce it at the moment ! It seems to only happen on the M1 and not the intel iMac , and a restart of vectorworks clears it. Will send on once it happens again - (it doesn't happen everytime you change a window or door) I'd be very surprised if it was due M1 specific but, in any case, let me know if you see it again and send the file. Quote Link to comment
0 SGSF 42 Posted September 22, 2022 Share Posted September 22, 2022 Hi Matt No its definitely a wall issue. See the below 3 screen grabs showing shaded, hidden and wireframe... 1 Quote Link to comment
0 fabrica Posted September 22, 2022 Author Share Posted September 22, 2022 if you pull one window out the other one shows up , and if you put it back in both disappear again. Quote Link to comment
0 Vectorworks, Inc Employee Matt Panzer Posted September 22, 2022 Vectorworks, Inc Employee Share Posted September 22, 2022 3 hours ago, SGSF 42 said: Hi Matt No its definitely a wall issue. See the below 3 screen grabs showing shaded, hidden and wireframe... OK. I see it now. The file had the clip cube on and that part of the model was not showing. I tried selecting the wall shown in the screenshot and used to "Move" command to move it by (0, 0) to trigger it to reset and the wall holes came back. Can you try that to see if it corrects the issue for you? Quote Link to comment
0 SGSF 42 Posted September 22, 2022 Share Posted September 22, 2022 Yes - that workaround works. Thank you! Will this bug be sorted at next service pack? Quote Link to comment
0 Vectorworks, Inc Employee Matt Panzer Posted September 22, 2022 Vectorworks, Inc Employee Share Posted September 22, 2022 1 hour ago, SGSF 42 said: Yes - that workaround works. Thank you! Will this bug be sorted at next service pack? You're welcome! Do you know of any way to reproduce this problem? The trick to catching these kinds of bugs is to be able to come up with a series of steps that will cause the problem to happen. If you know of a way to do this, please let me know. I'll continue playing with your file and will let you know if I can make it happen. Quote Link to comment
0 Vectorworks, Inc Employee Matt Panzer Posted September 23, 2022 Vectorworks, Inc Employee Share Posted September 23, 2022 @SGSF 42, It looks like that file was brought forward from a previous version of Vectorworks. Were those walls in that file when it was brought forward? If so, do you have a copy of the file before it was brought forward? Quote Link to comment
0 SGSF 42 Posted September 26, 2022 Share Posted September 26, 2022 Yes - the file was created in VW22. My concern was that this workaround needs to be carried out every time I open a previous VW22 file... Quote Link to comment
0 Vectorworks, Inc Employee Matt Panzer Posted September 26, 2022 Vectorworks, Inc Employee Share Posted September 26, 2022 3 hours ago, SGSF 42 said: Yes - the file was created in VW22. My concern was that this workaround needs to be carried out every time I open a previous VW22 file... Well, if the problem actually happens durning forward translation to Vectorworks 2023 and we can reproduce the issue, we should be able to fix it. Do you have a version of the file from version 2022 that you can send me? Quote Link to comment
0 SGSF 42 Posted September 27, 2022 Share Posted September 27, 2022 2 Dyke Road PROPOSED.vwxHere you go Matt Thanks Quote Link to comment
0 Vectorworks, Inc Employee Matt Panzer Posted September 29, 2022 Vectorworks, Inc Employee Share Posted September 29, 2022 On 9/27/2022 at 3:21 PM, SGSF 42 said: 2 Dyke Road PROPOSED.vwxHere you go Matt Thanks Thank you! Unfortunately, I still have not reproduced the issue after converting it to VW 2023 SP0. This is a tough one to catch but please let me know if you come across a way reproducible case. Quote Link to comment
0 fabrica Posted September 29, 2022 Author Share Posted September 29, 2022 if any consolation - its hasn't happened to me since first post.... Quote Link to comment
0 Vectorworks, Inc Employee Matt Panzer Posted September 29, 2022 Vectorworks, Inc Employee Share Posted September 29, 2022 7 minutes ago, fabrica said: if any consolation - its hasn't happened to me since first post.... Thanks @fabrica. Unfortunately, knowing it still can happen will eat at me because it's not good when it does happen. There are a number of fixes in the pipe for future service pack that may eliminate the issue. Being able to reproduce the issue will also allow us to see if those fixes prevent the issue as well. 🙂 Quote Link to comment
0 Christiaan Posted September 30, 2022 Share Posted September 30, 2022 (edited) @Matt Panzer possibly related: VB-190739 (although I think it's actually a different issue) Edited September 30, 2022 by Christiaan Quote Link to comment
0 Vectorworks, Inc Employee Matt Panzer Posted October 3, 2022 Vectorworks, Inc Employee Share Posted October 3, 2022 On 9/30/2022 at 4:38 AM, Christiaan said: @Matt Panzer possibly related: VB-190739 (although I think it's actually a different issue) Thanks Christiaan, That feels like something different but I'll let the engineers determine that. Either way, we're trying to pin these down soon. Quote Link to comment
0 SGSF 42 Posted October 26, 2022 Share Posted October 26, 2022 Hi - this is still occurring when I open 2022 files. The 'move' 0.0 doesn't overcome the problem now either... 😕 The Whitehouse OPTION 7.vwx Quote Link to comment
0 Vectorworks, Inc Employee Matt Panzer Posted October 27, 2022 Vectorworks, Inc Employee Share Posted October 27, 2022 14 hours ago, SGSF 42 said: Hi - this is still occurring when I open 2022 files. The 'move' 0.0 doesn't overcome the problem now either... 😕 The Whitehouse OPTION 7.vwx 13.27 MB · 0 downloads If you still have it, can you attach the VW 2022 file as it was before you opened it in VW 2023? Quote Link to comment
Question
fabrica
getting consistent crashes when moving doors / windows around in walls with components with 2023.
- especially with duplicate copy of a door or changing window heights - will cause a crash
- changing a window height (if more than one window in wall) will result in windows disappearing in 3d view - but show fine in plan view.
below is sliding door at 2600mm high - changed to 2650mm high and both disappear in 3d. (all looks ok in 2d)
(on MacBook Pro 14", OS 12.6)
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44 answers to this question
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