luiza_finger Posted September 15, 2022 Share Posted September 15, 2022 (edited) I can't figure out why Shaded Options are grayed out on VW 2023. It's available and working in VW2022. Any ideas? Windows 11 GeForce RTX 3050 Laptop Ryzen 5 5600H Thanks! Edited September 15, 2022 by luiza_finger Specifying laptop hardware Quote Link to comment
0 luiza_finger Posted September 16, 2022 Author Share Posted September 16, 2022 Took me about two hours today to realize that VW2023 is working normally without grayed out Shaded Options today. I have no idea what was the difference from yesterday to today. Only thing I can think about was rebooting the computer. I installed VW2023 yesterday and started using right away, without rebooting. Maybe it needed to refresh something. Just leaving this post here in case someone stumble upon this later on. Quote Link to comment
0 zoomer Posted September 16, 2022 Share Posted September 16, 2022 1 hour ago, luiza_finger said: Only thing I can think about was rebooting the computer. I installed VW2023 yesterday and started using right away, without rebooting. I did so too without issues on my Mac. But I read some others recommending to always reboot after installing a new VW Version. The other thing I was thinking before, maybe VW 2023 used the onboard graphics instead of the dedicated Nvidia card and VW deactivated unsupported feature settings (?) But not sure why it would switch/repair just because of a reboot. Quote Link to comment
0 Vectorworks, Inc Employee Dave Donley Posted September 16, 2022 Vectorworks, Inc Employee Share Posted September 16, 2022 1 hour ago, luiza_finger said: Took me about two hours today to realize that VW2023 is working normally without grayed out Shaded Options today. I have no idea what was the difference from yesterday to today. Only thing I can think about was rebooting the computer. I installed VW2023 yesterday and started using right away, without rebooting. Maybe it needed to refresh something. Just leaving this post here in case someone stumble upon this later on. Hello @luiza_finger I think what happened here is that there are a couple system libraries installed for Renderworks which are normally already on the computer, and these required a reboot for Renderworks to be launched in your session. We do not force a reboot with the installer, we can consider adding it when those libraries are not installed already. Quote Link to comment
0 Shortnort Posted September 18, 2022 Share Posted September 18, 2022 I am having the same problem, but rebooting did not correct the problem. I have also reinstalled VW2023 to no avail. My gut tells me that I have a graphics card issue or a setting on the registry is not set correctly. Quote Link to comment
0 Shortnort Posted September 19, 2022 Share Posted September 19, 2022 I am having the same problem, but rebooting did not correct the problem. I have also reinstalled VW2023 to no avail. My gut tells me that I have a graphics card issue or a setting on the registry is not set correctly. Quote Link to comment
0 Shortnort Posted September 19, 2022 Share Posted September 19, 2022 I have decided to uninstall and to not try using 2023 until the shding issue has been resolved. I have spent wayyyyy too much time trying to get this to work. Quote Link to comment
0 luiza_finger Posted September 20, 2022 Author Share Posted September 20, 2022 Yeah my first thought was related to my GPU as well. I can't think about anything else that I did other than rebooting. If something comes to mind I let you know. Quote Link to comment
0 luiza_finger Posted September 20, 2022 Author Share Posted September 20, 2022 I do remember having downloaded the upgraded libraries just after installing VW2023, as @Dave Donley signalized. This could be somehow related. Quote Link to comment
0 Shortnort Posted October 21, 2022 Share Posted October 21, 2022 I have tried 2023 again after updating my BIOS. I updated graphics drivers. I have latest update for Windows 10. My desktop still does not render textures ... Does ANYONE have a solution? Is there any technical support for this? I really would like to use 2023, especially since it has been paid for..... Quote Link to comment
0 Pat Stanford Posted October 21, 2022 Share Posted October 21, 2022 Do you have the Use Textures box checked in the Shaded Options of the View:Rendering menu? Quote Link to comment
0 Shortnort Posted October 21, 2022 Share Posted October 21, 2022 I have tried 2023 again after updating my BIOS. I updated graphics drivers. I have latest update for Windows 10. My desktop still does not render textures ... Does ANYONE have a solution? Is there any technical support for this? I really would like to use 2023, especially since it has been paid for..... Quote Link to comment
0 Shortnort Posted October 21, 2022 Share Posted October 21, 2022 It is grayed out - I can't change the setting. Same as before and as Louisa Finger's post on Sept 15. Quote Link to comment
0 Pat Stanford Posted October 21, 2022 Share Posted October 21, 2022 Direct contact with VW Tech Support is probably your best option to get this figured out. The forum is for peer to peer support with VW staff backup[ occasionally. Since it appears that few people are seeing your issues, we are just kind of guessing. 1 Quote Link to comment
0 Vectorworks, Inc Employee Dave Donley Posted October 21, 2022 Vectorworks, Inc Employee Share Posted October 21, 2022 Hello @Shortnort I did see your posts and was thinking about why this might happen. Renderworks features like textures rely on Maxon rendering from Cineware, which is a version of Cinema 4D. Cinema 4D's requirements are the same as for Cineware in Vectorworks. Vectorworks is using version S26 by the way. The system requirements for Cinema 4D/Cineware S26 on Windows are: Operating System Windows: Windows 10 Version 1809 or higher - or Windows 11 Intel 64-bit CPU or AMD 64-bit CPU with AVX support 8 GB RAM, recommended 16 GB Windows: Minimum: NVIDIA Maxwell GPU, AMD Polaris (AMD GCN 4), Intel Kaby Lake or newer supporting DirectX 12 with feature level 11.0 Minimum GPU Driver: NVIDIA 461.40, AMD 21.3.2, Intel 27.20.100.9168 The GPU/video driver/version requirements should not be as relevant for Vectorworks because those requirements would be for C4D main window and Vectorworks doesn't use the C4D windowing. I am wondering about the Windows 10 version 1809 or higher and the CPU AVX support requirements. Something to try on this machine would be to install the C4D demo version and see if it works on your computer. If so then Renderworks should as well. The Vectorworks installer includes some necessary system libraries for Cineware, but you said you already re-ran the installer here. https://www.maxon.net/en/try 1 Quote Link to comment
0 Shortnort Posted October 22, 2022 Share Posted October 22, 2022 Thanks, Dave. It could possibly be my processor - AMD Phenom II x6 1075 3 Ghz does NOT have AVX support. It sure would be nice if Vectorworks would actually come out and state that AVX Support IS REQUIRED... After updating the operating system, changing to SSD drives, updating power supply, adding RAM and upgrading my graphics card I find that my processor isn't compatible and I will probably now have to purchase a new Motherboard..... I would have just built a new system before piecmealing my existing machine... I am a small practice and have minimal resources to upgrade my hardware and software as many in VW are. This update, with all its bells and whistles leaves me in the dust forever, I assume. Quote Link to comment
0 SGSF 42 Posted October 24, 2022 Share Posted October 24, 2022 I'm having the same issue on my Mac. Can't activate any of the options - they're all greyed out... Quote Link to comment
0 setdesigner Posted October 24, 2022 Share Posted October 24, 2022 It has happened to me a few times, a reboot solved it, but I don't know the reason and I didn't changed any settings or hardware. Quote Link to comment
0 SGSF 42 Posted October 25, 2022 Share Posted October 25, 2022 Yes - just opened the file again this morning and its working! Quote Link to comment
0 Shortnort Posted October 30, 2022 Share Posted October 30, 2022 I am sure that my CPU is the culprit, since it does not support AVX. I am glad that your difficulties were resolved. Quote Link to comment
0 DLNYC Posted January 3, 2023 Share Posted January 3, 2023 I had the same shock just now. I just loaded VW 2023 for Mac (I always wait for the new year to see if they get the bugs out). I had all my kitchen cabinets - that looked great in 2022 - not showing any articulation....very grayed out. I noticed all my doors were showing detail, but my cabinet texture had been set on a degree of "glow" reflectivity. I changed the reflectivity and it's all working fine again. I hope this helps someone. Quote Link to comment
0 Shortnort Posted January 5, 2023 Share Posted January 5, 2023 I am glad that you got your system to work. I ended up having to create a new workstation with the latest CPU/GPU/etc. It now works well. 1 Quote Link to comment
0 ZEROIN Posted July 10, 2023 Share Posted July 10, 2023 This issue just happened to me on an AMD based PC, Win 10 and 32MB of RAM. After restarting VectorWorks the rendering options were available. This is either a memory leak or a glitch in the software. 1 Quote Link to comment
Question
luiza_finger
I can't figure out why Shaded Options are grayed out on VW 2023.
It's available and working in VW2022. Any ideas?
Windows 11
GeForce RTX 3050 Laptop
Ryzen 5 5600H
Thanks!
Edited by luiza_fingerSpecifying laptop hardware
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22 answers to this question
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