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cliff

do i have renderworks?

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just got my latest vw cd and it is supposed to have renderworks with it, but going thru the setting preferences in chapter 2, I don't have the ability to click on the renderworks options in the document preferences window. any help would be appreciated.

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If you have RenderWorks with VW/Architect shouldn't you be able to set your options in the "Document Preferences" window? It won't let me click on the "RenderWorks Options" tab. I paid for RenderWorks but I guess NNA sent me the VW10.1.2 upgrade disc without RenderWorks. How can you tell if it's on the CD?

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Do I have to uninstall my old VW10 program to get the new VW10.1.2 to load RW also, or did I just get screwed by NNA?

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All VectorWorks Products ship on the same CD. During installation you will be promted to enter your renderworks serial then it will install RenderWorks and you will be able to use it.

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VW 10 has one serial number unlocking the components of VW which were purchased.

If you are not getting RenderWork menu's at all in the VW application, RenderWorks is not installed. Go to the VW folder and see if you see RenderWorks Library file. If you see it, then it's installed, just not working properly.

THat can be because of several things. One being QuickTime not being installed or not being installed properly.

It could also be an extension missing issue if you are on OS9.

(including that information will determine the problem easier)

If you don't see RenderWOrks Library file in the VW folder, or you don't see the Textures folder- then RenderWorks is not installed.

If you think you bought RW, you can contact your Sales Rep at 888-646-4223 and they can look up your account to see if you did or not. They can also verify your serial number to see if there is an error in your serial number.

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Thanks for posting a reply, I don't see renderworks in my VW folder so I guess they sent the wrong CD. I will contact sales and see what happened. Thank you Katie.

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I did read what Katie wrote, and RenderWorks is not installed (however they do it!) and I did pay for it. I have left NNA a message and I am sure they will take care of the problem tomorrow.

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