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Found 2 results

  1. Hi, Having only used VW for just under a year I am amazed how 'clunky' the licensing and login experience is. A few of the bugs/issues I would like to see improved or fixed: The license software/platform seems very outdated and reliant on an IT administrator to manage and support it - may users of VW don't have this resource or the time to do multiple jobs. Overall the license server should be hosted and maintained by VW and not on premise. A remote VPN accessible server is very old school. Very reliant of technical support availability to fix problems, not always available at 3am "Borrowed license expires after" displays the total number of days the license has been borrowed for (not the remaining days left). The license cannot be returned without connecting to the server - there may be a reason why you can't connect but another user needs the license (home worker). Understand this is deliberate but is a pain. Think of it as an overdraft facility! Unable to change server address (it is greyed out) when the license has been borrowed and needs to be returned to a server which has a different address (because it has been moved/relocated) - minor issue due to office move Error messages received are not very explicit and do not help with troubleshooting. They are often generic. Sometimes there are firewall issues relating to ports used which isn't obvious. The login screen is not very clear. there is a 'borrow' button, there is a 'return' button and there is a 'login' button. Suggest using radio buttons to determine what you are asking and an OK/Continue button to proceed based on the radio button choices. If a license is already borrowed and the user wants to login with a 'live license' the option should be there to return and continue Just some thoughts, It is just not a pretty environment to use, maintain and support. R
  2. Hi, Feedback on login pop up window on startup to VW and licensing mechanism: As a relatively small firm we ned to manage our licenses carefully. The login screen/pop-up is often our only window on to what the license status is. Since we don't sit within the same office (all working from home these days) it can be a pain to chase round to see who is in or out of VW... Make it clear whether you are borrowing or taking an active license from the server (3 buttons BORROW, LOGIN, QUIT) When borrowing only allow users to select up to the maximum number of days allocated (poll the server first to determine the length Show how many licenses are available (before clicking to continue) Hide all the other information in a separate pop-up window (with an options button to access) Being able to notify other users that a license is needed if we have run out - that would be great! Receive notification when a license has been released and is now available Open to abuse perhaps, but being able to forcefully reclaim a borrowed license when a user is offline/unavailable (if someone is off sick or laptop is unable to connect to network) If upgrade/update process remains the same being able to update the software without using up a license at the time would be good. I.e run the update without a license, ("an update is available...." is shown at login screen) Just some thoughts... Cheers, Ross
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