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Showing results for tags 'support'.
Support requests made via https://customers.vectorworks.net/support -> Support Request -> Get Support button are a black box. Other than a notice on the refreshed page saying that the message went through, there is no way to confirm that it did, there's no confirmation email sent, no case number, no way to update the support request, nothing. Most other support websites offer some form of ticketing system, or at least an email confirmation. This should be general practice for all support & bug report submissions, but even more so for a paid system like Service Select. I understand that I might not get an instantaneous response, but even an acknowledgement of receipt (even an automated one), would be greatly appreciated.
I'm using Vectorworks for Mac and learning my way through using Marionette. I got into this odd situation where the file that I was using to create and practice my script development keeps locking up Vectorworks. I've tried resetting both Vectorworks and my Mac, but no luck. The lock up occurs specifically when I try to select the black rectangle in the middle of the page - it was created using a very simple script. I'm hoping to be able to get back into this file, as it has a couple of symbols that I spent a fair amount of time creating. Thank you. Symbols.vwx
Strange issue. I installed Vectorworks like always. I left the Vectorworks 2017 folder (fresh install, new computer) sitting in my 'user~Applications' folder. Thats the main, regular old applications folder. I went to download some online content via the resource browser. It failed. Gave me an error saying I don't have the permissions to change my Vectorworks 2017 folder. Selected the folder, hit CMD+i to get info. Sure enough, I have administrator rights to that folder. Read and Write. Called Apple support. Asked why I wouldn't be able to write to that folder. Stumped, the support guy got two senior engineers on chat. According to Apple, apparently, you can no longer set permissions on the Applications folder itself. I attempted to add myself with administrator rights to the Applications folder. It fails. Since the Vectorworks folder is INSIDE the Applications folder, I can no longer download things using the Resource Browser in this configuration. This seems insane to me. Anybody else seen this? My workaround is to just move my Vectorworks 2017 folder to someplace else. Any suggestions? They suggested the desktop, but that is such a mess I hate to leave full application folders sitting on there. Apparently the 'Can't set permissions on the Applications Folder' is a new development or 'un-documented feature' on Apples part. This worked fine back in January when I built this machine. I'm guessing one of the OS updates introduced this.