Steve H.

Installation completed successfully when our firewall was set to allow connections to those two addresses, bypassing the proxy.

Our firewall people want IP addresses, and to know whether the port type is TCP or UDP. My DNS server returned the following IP addresses: Non-authoritative answer: Name: nemetschek.net Address: 207.10.60.76 Aliases: installer.nemetschek.net Non-authoritative answer: Name: nna7.nemetschek.net Address: 69.20.67.136 Aliases: download2.nemetschek.net Are these addresses correct? Should I tell them TCP or UDP?

Yes, I'm sure about port 80. That's what it is in our Internet Explorer proxy settings, and it works there. Could we possibly add your IP address and port to our proxy white list?

Added the file VWProxy.txt in the specified location. The installer script read the file successfully, but I am still unable to complete the installation. We use an ISA proxy server on port 80 for both secure and non-secure HTTP. If I specify proxytype http and port 80 in the VWProxy.txt file, I get the error: Exception Type: socks.HTTPError Exception Value: (502, 'Proxy Error ( The specified Secure Sockets Layer (SSL) port is not allowed. ISA Server is not configured to allow SSL requests from this port. Most Web browsers use port 443 for SSL requests. )') This seems to indicate the ISA proxy server rejected the connection from UpdateVectorWorks2008.exe. I then tried port 443 instead of 80, and got the error: Exception Type: socket.error Exception Value: (10060, 'Operation timed out')

No, there aren't any lines with the word "proxy" anywhere in the log file.

I am running the Windows version 13.0.0(76681). I just tried installing SP3, and get the same error response. The InstallerLog.txt file shows the following at the bottom: The updater cannot hook up to the update server. Please check your Internet connection, disable your firewall and anti-virus software, and try again. Exception Type: socket.error Exception Value: (10061, 'Connection refused') Exception Stack: File "InstallerScript.pyc", line 1234, in GetAndInstallUpdates File "httplib.pyc", line 800, in request File "httplib.pyc", line 823, in _send_request File "httplib.pyc", line 794, in endheaders File "httplib.pyc", line 675, in _send_output File "httplib.pyc", line 642, in send File "httplib.pyc", line 626, in connect

I'm getting a similar error trying to install VW2008 SP2. The error message says "The updater cannot hook up to the update server. Please check your Internet connection, disable your firewall and anti-virus software, and try again." All Internet traffic at my company must go through a proxy/firewall/anti-virus server. Isn't there another workaround for installing the service pack? I didn't have any problem installing VW2008 without the service pack, so it presumably verified the serial number another way. The service pack installer shouldn't need to verify it is the latest version. Most likely, users have just downloaded the latest version. If not, they have probably made a conscious decision to load an earlier version.