Jump to content

inchbald

Member
  • Posts

    20
  • Joined

  • Last visited

Posts posted by inchbald

  1. A student of ours exported their PDF and when they imported it into Photoshop, it asks for a password. It happened on 2 machines. The students then changed the file into TIFF or JPG's and exported into Photoshop no problems.

    Is this a setting in Vectorworks that it automatically locks itself?

  2. A couple of people here are facing the same issue. When they zoom in all the way, lines suddenly disappear, and when the zoom out they reappear.

    I have students working on SP1, 2 and 3, and they all experience this problem in varying degrees. Have tried the solutions suggested above, and none of them work for us.

    So far only Mac users have reported this fault. Any other ideas/hints will be grateful.

    Thanks.

  3. I figured it was a false positive. Especially since the A/V does not pick it up once the program is installed on a client machine. I just wanted to point this out to the staff considering that when I called them they had no idea what I was talking about.

    Anyway, I called Sophos and told them about it, and they're looking into it as well.

    And Avast did not pick it up for me in 1 pass. I had to do thorough cleaning at level 5 before it picked it up.

  4. Hi there,

    I am writing here because the people at the help-desk in both countries (USA and UK) keep saying that they have no idea what I am talking about.

    But after 5 scans, I still keep seeing a virus embedded in your install file! Here's a screen shot of the virus:

    Untitled-2.jpg

    (Image will expand if clicked on)

    I use Sophos Anti-Virus, and this is the student edition of VectorWorks.

    Here's the details of the viral infection:

    http://www.sophos.com/security/analyses/viruses-and-spyware/malbehav160.html

    Although it's rated as a 'low-level' infection, I am surprised that it has not been rectified. I am not worried since once the application is installed the infection seems to go.

    I was just wondering if you were aware of this.

  5. <>

    With respect to loss of user name and serial number, here is what I believe.

    Sometimes on a crash, say something else, Finder or some application, crashes and you take the step of forcing a restart without properly closing applications, or if for some reason you force quit VW, something happens, maybe the VW preferences file gets corrupted. Maybe it completely goes away, I don't know. On relaunch it asks for serial number and user name.

    It is an inconvenience but for me a very minor one.

    10.4.10/12.5.3

    Regards,

    Donald

    I had this problem with VW2008. I deleted and reinstalled the program and the problem still persisted. In fact, I cannot get it installed on the machine at all.

    Okay, I updated the student's computer to Leapord, then I installed the Service Pack 1 update.

    I am still getting a 'No Valid Serial Number' error.

    Any more suggestions?

  6. Do they have GDI imaging enabled in VW Preferences?

    I told them to disable it, and it worked fine. Thanks for this.

    Do you know the reason as to why this would be a problem?

    Does this problem only pertain to Windows?

    Does this problem only occur on certain printers (with the GDI enabled)?

    What is the function of this certain feature?

  7. On another note, I have also figured that it was a case of missing fonts. Use a generic font (such as Arial or Helvetica) that is universal. Two out of the three computers having this problem was resolved by merely changing their fonts.

    The reason I surmized was because the fonts were not installed on the computer, yet VW somehow listed them.

    Don't know why, don't ask me. It just worked when they changed the default font to Arial.

  8. Hi, sorry to bring this back up, but I contacted someone but they have not yet got back to me. I am therefore going to BUMP this to see if anyone else can answer my questions.

    First off, when I launch VectorWorks 2008, I get this annoying message:

    001.jpg

    After which, I then click the OK button, and I reach this place:

    002.jpg

    I type in the serial number (which works fine):

    003.jpg

    Then this page appears. Because I can see the two at the side I know that this is a valid serial number:

    004.jpg

    I press OK and I get this message:

    005.jpg

    Which brings be back to this place:

    006.jpg

    Then I can keep going on in an endless loop.

    The person is running Mac OSX 10.4.11 on a MacBook Pro. She is the only one with this problem.

  9. What printer are they printing to?

    Do they have GDI imaging enabled in VW Preferences?

    It depends. I think they are printing to either a DocuColor 250 or a DSc224 (both Xerox machines). I have asked them to try on HP DesignJet 90r, so I am waiting for hear what the status was.

    I am not sure about GDI imagaing, but I will bring this up.

  10. No, it's a Tiger issue. There are no Issues with VW - they're all related to Third Parties who do not communicate with NNA. As we know, NNA communicates with all third parties.

    If there are no issues with VW, I wouldn't be here. True, the problems are more persistant with PC's than Macs, though. Out of 20 Macs, 5 have problems, though the problems with the 5 Macs are severe.

    22 out of 40 PCs had problems, especially those with Vista currently installed. Although most of them required removing a lot of software and a reinstall to fix the problem a couple of their computers had to go back to the reseller. Good for them, though, they got newer computers in exchange.

    Are his files being "lost" on his computer or on a network?

    What version of Tiger?

    The files are being lost on the computer. The file in particular is the one that submits the serial number and name of the user to validate the install of the program.

    The computer is running Tiger OSX 10.4.11

    Should I try reinstalling one more time?

    EDIT: Tried reinstalling to no avail.

  11. This is a Leopard issue, not a VW issue.

    There are several mac websites reporting a Finder crash, resulting in lost files. It sounds just like what you describe.

    You may want to contact Apple about this specific issue.

    I updated one of the Macs and it fixed the problem. However, one of the other students runs Tiger. Does this problem also come under Tiger?

  12. In response to my original post:

    A more generally concerning point is the stability of this new version of vectorworks. Three out of the seven people in my studio had such serious bugs appearing that there was no way they could currently do a project using the program. For one we hope that changing her MAC operating system (from Leopard to Tiger) will solve the problem but the other two are plagued by intermittently disappearing drawings and I am very worried that the issue when trying to print 3D drawings may arise for a number of people. The 3D drawings do not print, although 2D does print without any problems.

    Note that it's to do with different individuals on different machines. I figured that each machine was experiencing some level of problem that was fixed with tweaking hardware settings (such as updating old drivers or partitioning the hard-drive).

    Disappearing drawings - as in missing from the computer?

    Yes.

    If so, this is a known issue with the Finder and Leopard.

    If anyone is experiencing unexpected functionality results, those should be set to bugsubmit@nemetschek.net to ensure they are addressed within VectorWorks (when it's a VW issue)

    If this is a known issue, do you know if there is a fix? Does the new released SP1 fix this issue?

    As for the printing issue - perhaps more information on what is being printed, printer type and driver, network/local, OS spec information, etc.

    Please try to be as detailed as possible.

    The person is running a Lenovo Laptop running Windows XP Pro.

    Intel Core 2 CPU T5500 @ 1.66 GHz

    1GB or RAM

    This person runs VectorWorks 2008 on the machine and it works fine, and when she prints a 2D model, it prints fine. When she prints a 3D model, the text prints (such as labels and the title) but the drawing does not.

  13. This is a portion I recieved from a tutor:

    A more generally concerning point is the stability of this new version of vectorworks. Three out of the seven people in my studio had such serious bugs appearing that there was no way they could currently do a project using the program. For one we hope that changing her MAC operating system (from Leopard to Tiger) will solve the problem but the other two are plagued by intermittently disappearing drawings and I am very worried that the issue when trying to print 3D drawings may arise for a number of people. The 3D drawings do not print, although 2D does print without any problems.

    I have solved several problems, but these seem reccurent and each user is different. Every student has their own laptop, so each one is different. Does anyone know of a way to make these problems go away?

  14. I have installed VW 2008 (apparently) on a MacBook Pro of a student and it says that it needs a new serial number. I enter the serial number and it says that it still needs one, so I go through a never ending loops.

    It won't allow the name of the user, the company, or the serial key to remain. It erases it and asks for the details again and again and again. I checked the file net.nemetschek.vectorworks.plist in the /username/Library/Preferences folder and it has the information in there.

    Please help.

×
×
  • Create New...