rkennington

iTunes is not installed on this PC. Quicktime will not launch from Control Panel, desktop icon, or Start menu. I just get: An exception occurred while trying to run C:\Windows\System32\shell32.dll,Control_RunDLL "C:\Windows\system32\Quicktime.cpl",Quicktime When I try to uninstall with Add/Remove I get "The installer encountered errors before the requested operations for Quicktime could be completed" and then "Fatal error during installation." I deleted the HKEY_LOCAL_MACHINE\SOFTWARE\Apple Computer Inc registry key as suggested on the site in Kevin Linzey's post, but when I try to reinstall Quicktime 7.0.2 I get "A newer version of QuickTime is already installed."

I think the problem may be that Quicktime is fubar. The computer had QT 7.0.2, but when I tried to launch it nothing happened. It errored out when I tried to uninstall. I tried installing the newest version of QT (7.1.6) hoping I could then uninstall it and reinstall 7.0.2. 7.1.6 seemed to install fine, but it still won't launch, and gives a fatal error when I try to uninstall it. I followed the steps on this site: http://www.tek-tips.com/viewthread.cfm?qid=1163896&page=1 but it still did not work. Any suggestions before I give up and just reload the machine?

Replaced the workspace, still getting the same error. I uninstalled yesterday by deleting the VectorWorks folder and associated registry keys as described elsewhere on this site, so the workspace folder should have been exactly what the install CDs loaded. The error comes up within a few seconds of double-clicking the VW icon.

I don't think this is the same problem as above. We have three PCs running VW 12.5. On one of them, I now get this error: AppName:vectorworks.exe AppVer:12.5.1.64620 ModName:unknown ModVer:0.0.0.0 Offset:0000b77d I uninstalled and reinstalled VW 12.0 and the 12.5 upgrade, and still getting the same error message. Suggestions?