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Tamsin Slatter

Vectorworks, Inc Employee
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Everything posted by Tamsin Slatter

  1. Do you have the latest service pack installed for 2018?
  2. @David S I will call you this afternoon and we will work on a workflow that will make things even easier for you than the workflow you had before...
  3. Your earlier post states High Sierra which does support 2020 - but I agree, the graphics card is not ideal... The team will look into it.
  4. Hi Neal I have created a case with our tech support team and contacted you requesting more information, so that we can help you resolve this.
  5. Hi Eamon The UK tech support team will look into this for you. We'll email you with a case number and request some more information from you. Could you confirm the graphics card that's in your MacBook Pro and the amount of dedicated graphics memory it has? You might also want to update your forum signature to show the your up to date system profile.
  6. I'm on 10.14 - sorry - need to update my signature.
  7. It's working perfectly for me in your file. Not sure what else to suggest.
  8. Select the Roof Face on the design layer. On the Object Info palette, click Components. Select the single component and click Edit. At the top right of the dialogue, is the area where you define the Section pen style and line weight. In your roof face, this is set to 0.05 which is why this is a consistent thickness in your viewport. Change the Section Pen to whatever you want. Click OK and again to close the dialogue. Now update your section viewport. The line weight will reflect what's in the component setting. Note that each component in the Roof Face can have different line weights.
  9. I'm not able to reproduce this. I created a simple section which looks at some walls, doors and Windows, and I have been able to use the Polygon tool in Inner Boundary Mode without any problem. I had another customer who reported a similar problem. When I examined the file, it turned out that his geometry was a huge distance from the internal origin in the file. Once the geometry was cleaned up (there were plenty of things in the file that were a huge distance from the model itself and were not required in the file at all - we deleted them) and centered (we used TOols > Origin > Center Drawing on Internal Origin), the tool behaved perfectly.
  10. Yes - agreed. I always draw my own grade limit instead of allowing tools to generate theirs. I want control! To achieve the grades you are looking for down to the roadway - you might want to look at the Grade tool too.
  11. And don't forget the Simplify 3D Polygon command which removes many of the vertices from a 3D poly, without compromising its shape.
  12. Nice tip Peter! I'll add that to my kit-bag of top tips.
  13. I have looked at the licence number and crash logs and cannot see anything obvious. My advice is to contact US tech support again and ask them to open a bug report against the crashes.
  14. Is there any chance you could upload both files? You can send them in a private message if you would prefer not to post them publicly?
  15. Are you on a Mac or PC? What is the graphics card?
  16. If you would like to PM the last 6 digits of your serial number, I can see if there is anything obvious - although - I do not write the code so would have to pass this to our engineering team.
  17. Thanks for your thorough clarification James. I will ensure that this is passed to our engineering team.
  18. Hi James Thanks for your feedback. I will certainly ensure that our engineering team see your video. The issue with the crashing script and the NURBS curve is clearly a problem which we need to investigate. In terms of the design of the feature, it sounds like you've given this a thorough workout - but I just wanted to check... do the Speed and View Angle controls (below the Keyframes section on the Object Info palette) not help you with building in the pauses and speed controls that you need? All the best
  19. Alternatively, import the PDF onto its own Design Layer and move that layer below the other geometry. You can drag it on the Navigation palette, if you put the mouse pointer on the Stacking order column number.


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