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Tamsin Slatter

Vectorworks, Inc Employee
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Posts posted by Tamsin Slatter

  1. 29 minutes ago, neal-2002 said:

    ive had the same issue with missing parts in open gl rendered elevations!!

    and viewports moving together too!!


    VW sort it out - ive just paid 3K for this mess!!



    Hi Neal

    I have created a case with our tech support team and contacted you requesting more information, so that we can help you resolve this.

  2. Hi Eamon

    The UK tech support team will look into this for you. We'll email you with a case number and request some more information from you.

    Could you confirm the graphics card that's in your MacBook Pro and the amount of dedicated graphics memory it has? You might also want to update your forum signature to show the your up to date system profile.


    1. Select the Roof Face on the design layer.
    2. On the Object Info palette, click Components.
    3. Select the single component and click Edit.
    4. At the top right of the dialogue, is the area where you define the Section pen style and line weight. In your roof face, this is set to 0.05 which is why this is a consistent thickness in your viewport.
    5. Change the Section Pen to whatever you want. Click OK and again to close the dialogue.
    6. Now update your section viewport. The line weight will reflect what's in the component setting. 
    7. Note that each component in the Roof Face can have different line weights.

  3. I'm not able to reproduce this. I created a simple section which looks at some walls, doors and Windows, and I have been able to use the Polygon tool in Inner Boundary Mode without any problem.


    I had another customer who reported a similar problem. When I examined the file, it turned out that his geometry was a huge distance from the internal origin in the file. Once the geometry was cleaned up (there were plenty of things in the file that were a huge distance from the model itself and were not required in the file at all - we deleted them) and centered (we used TOols > Origin > Center Drawing on Internal Origin), the tool behaved perfectly.

  4. 40 minutes ago, Tony Kostreski said:

    @steve d. just to confirm--your grade limit (limits of disturbance) is surrounding all site modifiers? It might help to see the file if you are willing to post it—even if it's simplified. If the roadway also has a grade limit try turning that one off as it might be conflicting with the other but hard to tell from an image. Good luck!

    Yes - agreed. I always draw my own grade limit instead of allowing tools to generate theirs. I want control!


    To achieve the grades you are looking for down to the roadway - you might want to look at the Grade tool too.

  5. Hi James


    Thanks for your feedback. I will certainly ensure that our engineering team see your video. The issue with the crashing script and the NURBS curve is clearly a problem which we need to investigate.


    In terms of the design of the feature, it sounds like you've given this a thorough workout - but I just wanted to check... do the Speed and View Angle controls (below the Keyframes section on the Object Info palette) not help you with building in the pauses and speed controls that you need? 


    All the best

  6. Alternatively, import the PDF onto its own Design Layer and move that layer below the other geometry. You can drag it on the Navigation palette, if you put the mouse pointer on the Stacking order column number.

  7. In Vectorworks Preferences, go to the session tab and make sure your error logging is set to verbose. This will ensure that your crash logs are uploaded automatically to the engineers' server. If you provide the tech support team with the last 6 digits of the serial number, they will be able to look up the crash logs and assist in the diagnosis.

  8. Hi Parker

    Thanks for sharing the video. I can see the problem, but I guess this is only half the story. Without seeing what's in the reference file, it's hard to be sure what's going wrong. But you mention that your reference file is linked to a viewport, which implies that this is reference to another reference. That won't work. Best practice is to reference everything directly. Hope that helps!

  9. Yes, in haste - use the Title Block Border tool to create the title block style you want and then place an instance on each sheet layer. Then use the Title Block Border Settings button to update the project and sheet data. You can link the sheet number and the sheet title directly to the title block.

    If you have Vectorworks 2020, there is a template specifically for garden designers.


    Looking your signature though, I see you are on 2017, in which case you'll be using the Sheet Border tool to create your sheet border, and then within that use the Title Block button to select a title block symbol. Search Vectorworks Help for Title Block for more information.


    For the individual Viewports, insert a Drawing Label into the annotation space. This will display the scale of the viewport and the drawing title that you've used for the viewport.

    Good luck.

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