I have newly installed Vectorworks 12.5 on my laptop (single academic license, purple dongle, no previous version on it), installed the dongle drivers and plugged the dongle into my USB port. It is found and the red light is active.
However if I open Vectorworks the programme is starting up, but then telling me it didn't find a dongle, thus closing down again.
I have tried de- and reinstalling the driver, downloaded a new driver version from the aladin website and the problem persists.
I wrote an Email to email@example.com 24 hours ago but didn't receive any answers.
I tried to call the tech support that is listed on the nementschek website for the UK but there is an answering machine only.
Can please someone give me adequate support on that soon?