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JuanP

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Everything posted by JuanP

  1. JuanP
    @Michael Gilbert You may want to use the latest installer for 2017SP5 - Mac http://release.vectorworks.net/nnapub/mac/2017/SP5/402127/NNA/eng/installer1/Vectorworks2017-SP5-402127-SeriesE-installer1-osx.zip
  2. JuanP
    @Chris Rogers Thank you for the file. Passing it on to our R+D team.
  3. JuanP
    @Jesse Cole Can you share via DM the Vectorworks file for testing, please? Thanks
  4. JuanP
    @bjoerka I was able to replicate the crash in Vectorworks 2023 and 2024. It seems to be an issue with reading the Site Topology data. I have submitted this issue under VB-199444 (Internal database). In the meantime, I suggest you import the Site Topology data as Revit Entity instead of Site Model/Site Modifier. The information will be imported as a mesh-like object, and the import will be successful. I will let you know of any fixes.
  5. JuanP
    @bjoerka Could you share the file for testing and tell us what version or RVT was created? Thanks
  6. JuanP
    @taoist Nothing was done to the countertop tool for 2024, and the new cabinet does not have a countertop. We are planning a new countertop tool for 2025 that will be much more sophisticated and support any hole-cutting shape.
  7. JuanP
    We have not been able to reproduce any of the items you described. However, it could be file-related. Could you send us via DM a file for testing? Thanks
  8. JuanP

    Shadowcatcher

    JuanP replied to Mat Caird's topic in Rendering

    @Mat Caird Thank you for your report. I verified with our QA team that it is a bug in Vectorworks 2024. The issue was submitted under VB-198391 (internal database) and is currently scheduled to be fixed and released in Update 2 (November 2023).
  9. JuanP
    @Janka Sending you a download link via DM.
  10. JuanP
    @Iainy1961 I'm sending you the serial number via DM. If you have additional issues, feel free to reach out via https://customers.vectorworks.net/
  11. JuanP
    @irogers The ".crdownload" file extension typically indicates that a file is being downloaded in Google Chrome but has not yet been completed. This might happen if a download is interrupted or if it's still in progress. Please ensure your internet connection is stable, or try downloading the file again if it was interrupted. Once the download is successful, the file should appear without the ".crdownload" extension in the destination folder.
  12. JuanP
    @techdef Any chance that you can share the 2023 file via DM? Thanks
  13. JuanP
    @Vectorhead Any chance that you can share the 2023 file via DM? Thanks
  14. JuanP

    Vectorworks 2024

    JuanP posted an article in Tech Bulletins

    Unleash Limitless Creativity with Vectorworks 2024 Here at Vectorworks, our goal is to empower you to design without limits, so we aim to provide comprehensive solutions for faster workflows from start to finish with our latest release of Vectorworks 2024. Your software should align seamlessly with your natural design process. This latest version of Vectorworks software has been carefully crafted to ensure that new tools and existing features work together to limit disruptions, integrate into your specific workflows, and enhance your productivity. The Vectorworks 2024 product line provides comprehensive solutions that automate processes and let designers tackle more complex problems with less effort. This latest version is set to impress with a wide range of innovative tools and feature improvements. We encourage you to explore all we have to offer and discover how Vectorworks 2024 can unleash your creativity. Learn more about our latest release: Vectorworks 2024 — Press Release Try the software for yourself: Vectorworks 2024 — Trial Students or Educators: Download a free educational license — Vectorworks 2024 Design Suite Customers with an active subscription or Service Select access your latest version: Customer Portal Get up to speed on all the new features: Vectorworks 2024 — What’s New and Vectorworks University—New Feature Videos Explore new features and ask questions: Vectorworks Coffee Breaks We are always here for you—our Customer Portal is a great resource to help answer your technical questions, allow you to file a Support Request Form, and more. We hope you enjoy Vectorworks 2024—we are proud to offer it!
  15. JuanP
    @Koy Hackworth please get in touch with our technical support team for further assistance - https://customers.vectorworks.net/support
  16. JuanP
    @jberlin We will be reaching out directly from tech support - with the updater.
  17. JuanP
    @Ethan R. , you may want to try the following:
  18. JuanP
    Yes, a new activation will be needed. All licenses have more than one activation, so you should be okay however, if you have an issue, don't hesitate to get in touch with technical support via https://customers.vectorworks.net/forms/support-request
  19. JuanP
    Create higher levels of realism earlier in your design process with improvements to Shaded Rendering. Take advantage of unlimited shadow casting in real-time to assess your designs on the fly and quickly determine lighting, camera, and material setup so you can create better visuals more confidently.
  20. JuanP
    @ForumGuySG Thank you for sharing the format that worked for you. I will pass this information on to our teams to make sure we improve our documentation in the future. Thanks again!
  21. JuanP
    @vino.wu I will pass your information on to our content manager, and he will reach out soon. Thank you for the information.
  22. JuanP
    Designing that dream kitchen or bathroom just got easier with the new parametric cabinets. You can create and customize configurations or easily replicate popular cabinet styles from more manufacturers. Layout and design built-in cabinetry for any space, creating more realistic visualization and more accurate documentation.
  23. JuanP
    @beanus, I haven't been able to replicate your issue. Is this happening with all files or one in particular? I will suggest running the Repair command in the Advanced Options of the Vectorworks updater; if the problem persists, please get in touch with our support team at uktech@vectorworks.net or
  24. JuanP
    Say hello to the new automated Fence tool. Optimized for simplified and detailed representations, the Fence tool supports integrated posts, gates, and terrain-conforming options like raked or panel/stepped. Save significant time while designing in 2D and 3D with accurate material reporting, reducing errors in material specifications.
  25. JuanP
    Yes, I checked with our content team, and some will be available upon release.
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