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JuanP

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Everything posted by JuanP

  1. JuanP
    @Andrew Pollock Thank you for the file and report. We found the issue, and it has been reported to R+D. I'll keep you posted (VB-200581).
  2. JuanP
    @Amanda McDermott Vectorworks 2024 Update is scheduled to be released on Nov 21.
  3. JuanP
    @Andrew Pollock I'm reporting your issue. Could you also share via DM a file for testing where we can replicate the issue? - thanks
  4. JuanP
    @grodr I do agree with @Christiaan Please try the following: If that doesn't work, launch the Vectorworks Updater (Vectorworks Folder) Click on Advanced Options>Repair - I hope that helps.
  5. JuanP
    We have yet to be able to replicate the problem in-house. If you could provide us with the UpdaterLog.txt file in the Vectorworks 2024 folder, that would help us to identify the issue. In the meantime, please add the updater to your firewall or turn the firewall off before running it, and let us know if that works - thanks
  6. JuanP
    @Yang If you have Service Select or a subscription license, you can log in to https://customers.vectorworks.net/ and access previous Vectorworks versions, in this case, version 2023. Or you can post the file in the forum, and someone will be able to help as well.
  7. JuanP
    @Christiaan Making our R+D team aware of this post. Did you submit a bug about it?
  8. JuanP
    @deadtomorrow we were able to replicate the issue, and it is assigned to be fixed under VB-200323 - I'll provide you with updates as they become available.
  9. JuanP
    @Zsombor In Vectorworks, the internal origin refers to the fixed coordinates (0,0) at the center of a new drawing. It cannot be moved. On the other hand, the user origin is a location that the user can set. The drawing coordinates are displayed relative to the user origin. By shifting the user origin, you can make it easier to work with coordinates, measurements, and distance values. The internal origin, user origin, and page center coincide at (0,0) in a new drawing. However, they can be moved independently depending on the design needs or to maintain the coordinates of imported files. Additional information can be found HERE
  10. JuanP
    @doug shaffer thank you for the crash report - Our R+D team identified the issue, and the fix will be released in the next Update 2 (Mid/End Nov).
  11. JuanP
    @tdd Reporting your issue to our Q&A team - Thanks
  12. JuanP
    @AK_StudioB Thank you for the update. I could not replicate the issue, and I was running 14.1. However, I'm waiting on the final results from our Q&A team and will confirm if this is the case. Thanks, again!
  13. JuanP
    @rudybeuc@gmail.com I got information from our R&D team, and this is in our roadmap.
  14. JuanP
    @AK_StudioB Reporting your issue to our Q&A team. Please stay tuned!
  15. JuanP
    @LarryO Next time that you try to log in, the system will ask for a new password. If you still have issues, feel free to reach out directly at jalmansa@vectorworks.net @Pat Stanford thank you!
  16. JuanP
    @Inésfloresg Una persona de nuestro equipo te contactara en el transcurso del día.
  17. JuanP
    @huw_nant Are you copying objects from files created in 2024? Or any other version? Any chance that you can post screenshots? And provide us with the file for testing.
  18. JuanP
    @shertzarch Thank you for reporting this issue. I will check with our engineering team. In the meantime, you can have access to all sample files HERE. For some additional onboarding resources, HERE
  19. JuanP
    @Amine Most of the time, when Vectorworks shuts down before booting up entirely, it can be related to a graphics card issue or the computer not meeting the minimum system requirements. Please check the following: https://www.vectorworks.net/sysreq , and if you are running Windows, ensure the drivers are up to date. Feel free to reach out to technical support via https://customers.vectorworks.net/support for additional troubleshooting.
  20. JuanP
    @Bruce KiefferIt could also be a file or a set of files causing the issue. Do you know if the same file opens independently of Batch Convert (Serving Tray.vwx)? Could you share the file in the screen capture? Thanks
  21. JuanP
    @Cristiano Alves As part of the Core certification, we cover most of these topics. Check the following links: Core Certification Symbols
  22. JuanP
    @Jule , there is no need to uninstall Vectorworks to replace the serial number; you can delete the registry entries: Before continuing, close Vectorworks completely. 1. In the Taskbar, type ‘regedit’ in the Search box and press Enter. 2. On the left-hand side of the “Registry Editor” window, you should see one folder labeled: ‘HKEY_CURRENT_USER’ 3. Expand this folder, click on Software, then look for the Nemetschek folder, and inside, you will see a 'Vectorworks XX' folder. Right-click on the 'Vectorworks XX' folder and select Delete. Then reboot Vectorworks and input the new serial#
  23. JuanP
    Vectorworks, Inc. has released its first update for the Vectorworks 2024 product line. This update includes the following quality improvements that enhance your everyday experience with Vectorworks 2024. Important Enhancements General Improves general stability. Fundamentals customers can now take advantage of creating surface arrays. Interoperability Adds script and SDK functions for reading and writing project, site, building, and stories IFC project data. Adds support for default Data Manager settings for plug-in objects developed by third parties. Provides better IFC support for plant, fence, and hardscape objects. Architect Restores the Create Multiple Viewports command to various workspaces. Resolves an issue with the Stacking Diagram tool. Improves the texturing of railing objects. Adds quantity take-off (QTO) worksheet functions for railing objects. Improves importing and representation of door thresholds and window sills. Restores the flip behavior of door and window objects that use symbol geometry. Landmark Optimizes the calculations of site model cut and fill volumes. Improves the texturing of hardscape and fence objects. Adds QTO worksheet functions for fence objects. Spotlight Adds support for blended screens and stage plugs in inventory and equipment lists. Equipment summary key enhancements include: Improving the alignment of text and symbols and how plug-in objects are used and counted Optimizing the sorting and expanding of items in the Equipment Summary Key dialog box For more information, please visit this page. Vision Improves four corner keystone editing when the aspect ratio is not 1:1. ConnectCAD The Panel Builder now recognizes connectors without a name prefix. Restores editing panel connectors from a worksheet. NCS+ web integration Directly imports NCS® Colour palettes from NCS+ to your Vectorworks Color Palette Manager. For a full list of improvements in this update, please visit this page. Installing the Update This update is available as a downloadable updater for all U.S. English-based versions of Vectorworks 2024. To install the update, please select Check for Updates from the Vectorworks menu (Mac) or Help menu (Windows). Please submit a support request in the customer portal if you have any technical questions or problems during this process.
  24. JuanP
    Thank you for the files - I have reported the issue under # VB-199811 (internal database) and will share updates as they become available.
  25. JuanP
    @doug shaffer and @Matt Hall Could you send me the files experiencing these issues via DM? I want to submit them to R+D. Thanks!
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