JuanP

Seems like it could be an issue with CInerender not launching. Since it was working before this crash, could you restart your Mac and see if that works? if the problem persist, please check the Firewall and allow CinerenderNEM.app

@Dubman I'm not seeing anything odd in the DxDiag file. It could be file or object issue related. Can you send us privately the last 6 digits of your serial# and the file that is crashing? thanks

@jnr Reported the issue and seems like it has been fixed. Please try again and let me know if you are still experiencing the problem.

@Dubman could you send us first the DXdiagnostics file please? now to revert back to a previous Service Pack go to Vectorworks 2020 folder>Vectorworks 2020 Updater>Advanced Options and hold the Alt key down then select>Change version

@Fi Fraser is this happening with all files or just one in particular? In the DWG/DXF Export options try selecting a different version of DWG and see that works. If the problem persists please contact us at tech@vectorworks.net

@Perdy100 Open the SketchUp file by clicking File > Open. Click File > Save As.... This will open the Save dialog box. Click the Save as Type drop-down menu and choose the version of SketchUp you would like use to open the file. In your case 2017 or 2016. Click OK. Then Import the file in Vectorworks. I hope this helps

@Jacob Peak Have you tried updating your graphics card drivers?

@Rachel Davis Your license has been extended. Please try again and if the problem persists contact uktech@vectorworks.net

@NJKilgore your license has been extended. thanks

@Cerys.M thank you for sending your email...I have approved your extension, you should be good to go!

@Cerys.M I tried to check on your account status however I couldn't located with your email address. Please share that info via direct message and I'll be happy to assist you.

@Mitchell (the other one) Thank you for sharing the free Essentials program here. You can see our calendar here: https://www.vectorworks.net/events/training @KrisM We have been sending out emails and different communications about this topic, but it seems like it is not reaching out to all our users, my apologies. Please subscribe to our blog in the meantime. If you find a class sold out, please check again on a daily bases, I've been adding more and more sessions often. And...one more resource, check our Vectorworks University, we have tons of other resources available as well. https://university.vectorworks.net/ Thanks

@Chabot thank you for sending the additional information. Your license has been approved. Let me know if you are any further issues.

@CollaborativeMT With Series E licenses, you may activate the software on two machines and only use Vectorworks on one at a time. If you plan on installing Vectorworks on a temporary computer, you will be granted a temporary activation to prevent any downtime (3 activations). With the ongoing and ever-changing developments related to the coronavirus (COVID-19), we wanted to increase the ease of transitioning to a remote or work-from-home environment. In order to help, we are temporarily increasing the number of activations of Vectorworks Series E licenses by one. We intend to make this additional flexibility available for the next 90 days, while we monitor the situation globally. If you are experiencing this issue, most likely you already used all the activations available, and no problem, please send me the last six digits of your serial # privately. I'll be happy to look into your issue. For additional information about working remotely and the changes we had make during this time, check the following article:

@drelARCH I have reported your issue. However, could you share the file that you are having issues with? Please send me a direct message.

Thank you for your feedback! We will keep that in mind with future courses. best,

@Landartma In some of the courses you can find progression files, could you tell me the name of the class that you're going through? I'll be happy to check.

@Chabot Could you send me copy of the student ID and school schedule via direct message and I'll be happy to look into your request.

@Thalia Daw please contact uktech@vectorworks.net for further assistance.

@kawannapenac There are different watermark and file format restrictions in Vectorworks. If you can send me the file, I'll be happy to take a look at it.

@allanp81 Please contact our UK tech support at uktech@vectorworks.net they will be able to assist you.

The connection probably dropped before/when you got that message. If the file is indeed still present, you should manually locate the PF. Note: Using VPN will be slow. We should recommend that they use Dropbox. It is the better than VPN. Check this article for additional information:

@Andrew Pollock Go ahead and restart your computer and launch Vectorworks again and click on Check for Updates. If still comes up as you are up-to-date with SP2 please contact tech@vectorworks.net we can help you to get SP3 installed.

Hi All, I'm locking this thread for now. It was intended to share updates about the Design Summit and not for personal attacks. If we have any additional questions about the Design Summit please email us at designsummit@vectorworks.net or feel free to send me a direct message. Be strong and be safe! Juan P.

@jnr & @bcdI think it may be related to the permissions settings for this folder. Please try the following solution and confirm for me if it fixes your issue: 1. Right click on the Vectorworks 2020 Application folder 2. Choose ‘Get Info’ 3. At the bottom expand ‘Sharing & Permissions’ 4. Confirm that your Username is listed with Read & Write privilege 5. If not, unlock and click the plus button at the bottom left corner to add your username with Read & Write privilege 6. Once you’ve added your username with read & write privilege, click the gear menu at the bottom left and choose ‘Apply to Enclosed Items’. 7. In the upper left corner of the Resource Manager in Vectorworks, click on the gear icon. Choose Refresh Libraries.