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Posts posted by JuanP

  1. @Tom W. What the repair does is for every file in the Vectorworks installation you have, it will verify that it exists and compare a MD5 hash of the file with what the hash should be. If a file is missing or has different contents (hashes don't match) then it will repair the file by downloading the correct file and copying it in place of the missing or changed file. "Change Version" does the same thing as repair, but instead of the version you have (the value stored in VWVersion.txt), it uses the version you pick and repairs using that. I hope that helps. 

    • Like 2
  2. You are a public speaker that enjoys teaching and training the latest software to designers in your industry. You have a passion for design and or computer graphics. You have proven presentation skills and principles for learning and instructional design. You are looking for the opportunity to teach the latest trends and best practices in a client facing environment.


    Vectorworks, Inc. is looking for a product trainer that will be responsible for delivering hands-on training courses both online and in person for local and virtual User’s groups. The trainer will be expected to quickly grasp and apply all of the design disciplines for the Vectorworks product line.


    • Location: United States
    • Schedule: remote or onsite and 50% travel
    • Compensation: DOE



    • Apply here
    • If you meet the requirements, a member of our talent acquisition team will contact you!
    • Questions: recruiting@vectorworks.net
    • Like 1
  3. 1 hour ago, P Retondo said:

    So, does this mean Service Select can expect poorer service because more users will be impacting the current staff, or does VW plan to staff up?

    @P Retondo We have been preparing and investing for this change. Currently, we have three new tech support specialists finishing their training and getting ready to help all our customers, and we are hiring one more for our UK office. 

    • Like 1
  4. 3 minutes ago, Kevin McAllister said:

    I'm curious whether temporarily adding a licence using the monthly rental option is compatible with Service Select.


    Additionally, the subscription offering will be enhanced to include all the same premium benefits of Vectorworks Service Select at no additional cost. This means that when you subscribe to Vectorworks, you have access to additional product library content, exclusive training, more Cloud Service storage, and cloud rendering.

    We will send an email mid-September with instructions on how to access the new Service Select benefits.

    • Like 2
  5. @FilmCamDan Please contact your local distributor for additional information.




    On 4/18/2022 at 9:40 AM, JuanP said:

    A user can transfer a license to another user if the Transfer of Ownership form (TOO) is filled out and signed by both parties. It also needs to be approved by Vectorworks, Inc. or the Authorized Distributor.


    Important aspects to note are that while licenses are transferable, Vectorworks Service Select is NOT. Additionally, a user transfers all versions of a license to the new user. For example, they could not keep a 2018 version of a license and transfer a 2020 version. They are relinquishing all versions via the transfer.

    For more information on Vectorworks Service Select and transfers, contact globalsales@vectorworks.net


  6. 2 hours ago, line-weight said:

    Maybe now is the time to go for 12.5.

    Please let us know. Since yesterday, I've been getting some customers reporting that 12.5 seems to have fixed the issue. However, it is too early to tell. 



    • Like 2
  7. Hi All, thank you for your patience while we follow up on this issue. We have had similar reports with a Mac Studio/Studio Display. However, we are still gathering information to identify the cause of the problem. Next time you experience a crash, if you can note the time when it happens and send us the whole "Macintosh HD/Library/Logs" and "Macintosh HD/Users/Library/Logs" folders. That will be helpful.




    • Like 1
  8. 18 hours ago, Andy Broomell said:

    I wonder if people think "Title" means something like "what name do you go by"?

    @Andy Broomell 

    I think this is what is happening. I looked into this, but Title it's hard coded in the forum - submitting a wish to the developer for a possible change to to "topic name," as it has been suggested.

    Lately, more people have forgotten to add the Vectorworks version and the computer specs as part of their signature. There is a way to make this mandatory, any concerns? For those who have not completed the profile, they will see the following:


    Screen Shot 2022-07-20 at 7.49.03 AM.png


    Let me know what you think.

    • Like 4
  9. @MHBrown We just released Vectorworks 2022SP4, I suggest you updating Vectorworks, and if the problem persists, feel free to contact me directly at jalmansa@vectorworks.net  and I'll be happy to connect you with one of our support specialist to check your files or see if there is anything else we can do.

    It would be ideal if you could provide as part of your signature, computer specs, and operating system.

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