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Everything posted by JuanP
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Can't sign in to Vectorwork University.
JuanP replied to hollister design Studio's topic in General Discussion
@hollister design Studio I can't replicate the issue. Could you try again, and if that fails, try https://customers.vectorworks.net/ , and if you experience the same result, let me know. Thanks. -
@chrisjones Thank you for reporting this issue. Someone from our support team will be reaching out to help with this problem. Thanks
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Installed Cityblueprint Font But Still Shows Up as Arial
JuanP replied to Lance C's question in Troubleshooting
For further assistance, feel free to contact technical support via https://customers.vectorworks.net/support -
@MiraSX Please contact our technical team for further assistance: https://customers.vectorworks.net/support
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@DLopez Import Revit is not included with Vectorworks Fundamentals. Please contact our sales team and request an Architect or Design Suite Trial version.
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@MartinBlomberg No need to wait for the issue to happen again. Often, this issue shows up when another application clashes with the shortcuts. I'm in the process of gathering System Reports to pinpoint that potential troublemaking app. Thanks!
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Incompatible Plug-ins Report: MaxonDocument Builder // MaxonRenderDevice
JuanP replied to High_Viz's question in Troubleshooting
@High_Viz , as @rDesign suggested, please repair the installation, and if the problem persists, please let me know. In the meantime, I'm asking R+D about these two plug-ins. Thanks- 20 replies
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@Andy Broomell , my apologies for the delay. I'm still struggling with this issue. I got an open ticket with the platform developer, but no luck yet, not even with all the updates we've thrown at it in the past few months. I'll bug them again, though. Thanks for your patience. It's much appreciated! I'll keep you posted.
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@MartinBlombergcan you send me the system report of your Mac via DM, please? thanks
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@Diletante and @Pat Stanford, Could you send us the System Report file from your Macs? I want to check for any other applications that may be conflicting.
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@Tom W. Update 4 is scheduled for mid-March.
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@Michael Siggers If you can provide us with the files, I'd be more than happy to investigate potential causes for this issue. Additionally, you can reach out to our tech support team through https://customers.vectorworks.net/ for further assistance.
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@ElliotAmps If you still have issues, please contact our technical support team via: https://customers.vectorworks.net/support - Thanks
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VW 2024 Update 3 crashing when not on home network
JuanP replied to ChollyO's question in Troubleshooting
@ChollyO Please contact our technical support via https://customers.vectorworks.net/support , and we will be able to assist you. Thanks -
Studentenversion kann nicht installiert werden
JuanP replied to Maro7219's topic in General Discussion
@Maro7219 It seems like you are located in Germany, please contact your local support team for additional information: https://www.vectorworks.net/en-US/international thanks, -
@JzWiley and all, thank you for your feedback and for sharing the screenshot. Rest assured, our aim is not to make the questions more difficult but rather to ensure they are clear and aligned with the learning objectives. I'll continue working closely with the University team to refine these questions collaboratively. If you have any additional feedback in the future, please feel free to submit it directly through the Feedback option in the University. Your comments are instrumental in the continuous improvement of the University. Thanks
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@Ed Wachter To make it easier, I pinned all the videos here: https://forum.vectorworks.net/index.php?/forum/186-data-tags/ look for the first 3 posts.
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VW University - VW Core Associate content unavailable
JuanP replied to micahd's topic in General Discussion
@micahd Could you send us the link or the course of the Core certification you are trying to access? -
vectorworks 2023 startup freezing on loading cineware
JuanP replied to sLMA's question in Troubleshooting
@Philipo We need more information to better troubleshoot your issue. Someone from our tech support team will contact you. -
@accman The installers are available to download from https://customers.vectorworks.net/
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@alexander shrubshall Please contact our UK team at 01635 580318 they will be able to assist you. Thanks
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@VIRTUALENVIRONS I have not seen any report like this. Could you send us the file for testing? and also make sure you are running the latest Update 3. Thanks
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@Michal Zarzecki One of our UK support team will reach out in reference to this issue, soon. Thanks
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Forum opening page view - how to not show pinned content?
JuanP replied to unearthed's question in Forum Feedback
@unearthed I don't think there is an option that I can enable to turn off pinned content in the forums. However, I could suggest managing your content using the Activity menu; you can set it up to your liking and then choose the default stream. I hope that helps. -
@elsoleil , please contact our Academic Team <AcademicTeam@vectorworks.net> directly for additional help.
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