MPCA

cbaarch, Thanks for the instructions, I took a look at my regedit program as suggested, and I am still unclear what to delete and what not to within the registry. There are quite a few files?? listed under VW12 on the current user, and also there seems to be a bunch of others that exist under the Nemetschek folder heading when looking at the local machine folder heading. Additionally, I have older folders of VW10.5 and VW11. These I would like to save. Katie, could you provide me with some accepted instructions for uninstall and deletion of registry that you would recommend?? Thanks all for any help that you can give to a VW supporter. Johnny MPCA

Katie, thank you for your reply, we were indeed working with tech support and determined that the problem was not with the VW program, it instead had to do with a faulty network port on our network switch, which was connected to the server. Amazingly, once this was replaced, all the files which had previously returned error messages and reported as damaged files, suddenly started working perfectly with no apparrent damage or side effects. It was a very happy moment for us, thinking that we had lost all our work. Thanks again, could I also direct you to my query on how to uninstall VW12 in the installations forum. I really would like to understand how this is done, with the registry and what not. Johnny MPCA

Our firm, which is running VW12.0.1 on Win XP, SP2 on (10) computers and storing and accessing all .mcd files on a networkserver, had quite a surprise today, when about 85% of all our VW12 based drawing files now return the "File is Damaged" alert, which then attempts to open the file with incomplete data or often not at all. This is a major problem for us, and one with no apparrent cause. Is anyone else experiencing this same occurrence? Could this possibly be a virus? We have had no problems of corrupted file data in the past, and now today, to have so many files returning errors, there is just no explanation. The other mystery is that this only affects VW files, no other filetypes have any problems, which would lead us to believe that this is a VW problem. We feel that possibly the server has altered these files in some way? Any thoughts, any recommendations on repairing files or for inspecting for a virus. Thanks for any tips or info. MPCA

We are longtime customers and users of VW products. We are currently experiencing a situation where we would like to uninstall and reinstall VW12, however there is no means to do so. We are running Windows XP Pro, SP2. The 3 obvious places where I would expect some uninstall protocal do not support such a feature. 1. There is no uninstall choice in the VW 12 "start"program pulldown menu. 2. Add/Remove Programs: VW12 does not even appear here as an option.???(Yet the program is installed and has been working for 7 months. Also, mysteriously, both VW10 and VW11, from which we have progressively upgraded, appear as options.) 3. There is no written instruction in the manuals or readme literature that came with the software. Also no references to uninstall in any help menu? Is anyone else experiencing this mystery? Could anyone provide instructions as to how one removes this program, short of a wholesale delete of the VW12 folder in my program files. Thank you for any help.