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klinzey

Vectorworks, Inc Employee
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Posts posted by klinzey


  1. @td4stageU Address is only shown when "Automatically assign Universe" is selected in Spotlight Preferences.

    When "Automatically assign Universe" is enabled "U Address" will be shown and the "Universe" and "U Address" fields will be disabled.

    These values will be automatically calculated based on the absolute address entered in the "Address" filed.

     

    • Like 1

  2. Andy,

    Which  Robe Red Wash are you using the REDWash 2*36 or the REDWash 3*192? Robe doesn't list a REDWash even in their discontinued products so I can't check to see if there is something special about that mode.

    As Mark said the data was probably estimated because the manufacturer did not supply the data.

    We can make an request to Robe to supply the data but they may not have it either given the probable age of the fixture.

     

    Can you give us an example of a similar fixture that has the correct output?


  3. By default this is a hidden folder. If you are having a hard time finding the folder you can use Vectorworks to help you get to the folder.

    From the menu Tools>Options>Vectorworks Preferences select the User Folder tab click the Reveal in Finder button. Open the Plug-ins folder.

    Once the folder is open quit Vectorworks and then delete the RuntimeCache folder


  4. Wes,

    We do have a large plan on where to go with Vision and Vectorworks but noting that can be shared with you.

    We have spent the past year doing a lot of learning about Vision and re-engineering many things so we can improve Vision faster in the future. 

    We are working to get new and improved features out to customers as quickly as possible.  In many cases we are delivering major improvements with a service pack rather than waiting for the next full version because we want to get the improvement out to the customers that have stayed with Vision over the years.

    The UI differences has been one of the things we have addressed during the re-engineering efforts, so you should see US issues address in a future release.

    If you have specific examples of the UI differences please let us know here or via tech support so we can confirm that your issue has been resolved.

    Thanks,


    Kevin Linzey
    SPOTLIGHT FEATURES MANAGER
    • Like 1

  5. Daniel,

    We are currently working to put together a list of supported capture devices and general requirements for capture devices that should work with the current implementation.

    Video capture was tested with the limited number of capture devices we had in-house for SP3 as the protocols we use support a wide range of capture devices.

    We have reached out to our beta testers to help us identify capture devices that are currently supported and identify devices that still have issues.

    The engineering staff is working to address these issues and will add support in future releases and service packs for a wider range of devices.

    Sprout, Syphon and several other technologies are being investigated as ways to better support using video into Vision in the future.

     

    Kevin LinzeySpotlight
    Features Manager
    Vectorworks, Inc.


  6. The data exchange is probably being turned off because Vectorworks cannot write the the data exchange file because it gets locked by GDrive, Dropbox, etc. 

    When Vectorworks cannot write the the file the exchange is turned off otherwise Vectorworks can slow down significantly as it continues to try to write to a file that is not writable.

    Vectorworks does not know why that the file is locked only that it can't modify the file so it stops trying.

    Both Vectorworks and Lightwright recommend against keeping the exchange file in GDrive, Dropbox, etc. because of the file locking problem caused by these services.


  7. Hoist can be displayed by function or manufacturer by setting the Display Hoist By: option in the OIP.

     

    To change any of the default values for all new documents you will need to use the plug-in manager to change the default value.

    Select the plug-in then select the parameter you wish to change the default. Click Edit and then change the Default Value.

    • Like 1

  8. A layer scale of 1:50 should work fine for creating the LL.

    I tried it and it works correctly for me.

    Make sure you don't have a text style applied to the active class and that you are starting from a blank document and not a template to eliminate default settings from the template.

    If all else fails please contact support and they should be able to help you resolve the issue.


  9. It's possible you may have set the "Always Do" action so you are not being prompted to use the selection as the crop or not.

    Tools->Options->Vectorworks Preferences-> Session(Tab)->Reset Saved Settings(Button)->Check just "Always do the selected action choices" Click OK

     

    Try again and see if you get the prompt.

 

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