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klinzey

Vectorworks, Inc Employee
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About klinzey

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  • Occupation
    Spotlight Features Manager
  • Homepage
    http://www.vectorworks.net
  • Location
    Columbia, Maryland

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  1. klinzey

    Inconsistant label legends

    Labels automatically adjust their position based on the bounding box of the symbol, they are not positioned relative to the other labels. A label placed 6" in front of the fixture in the layout, it will always appear 6" in front of the fixture. This keeps the label in front of the fixture if your fixture is 6" long or 6' long. Since the bounding box for your moving light is larger the labels are further apart than your conventional fixture.
  2. OpenGL does not cast shadows so normally there is something blocking the light when this happens. Make sure the geometry of your lighting device has a non-shadow casting texture applied and that there is no other geometry blocking the light.
  3. klinzey

    Debug List View

    It's now built into the application; you just need to run the command to enable it. For the debug menu: EnableDebugMenu; For dialog builder: EnableDialogBuilder;
  4. klinzey

    Missing textures

    Yes, http://release.vectorworks.net/latest/Vision/2019-NNA-eng-win http://release.vectorworks.net/latest/Vision/2019-NNA-eng-mac
  5. klinzey

    Fixture rotation after reopen file

    The only time we have been able to reproduce the issue is when sending a file from Vectorworks to Vision with fixtures that have been rotated but not been focused in Vectorworks. For conventional fixtures Vision rotates the head of the fixture 90 degrees by default when sent from Vectorworks if it's not focused. Once saved to a .v3s and reopened there is no default rotation and the fixture may point a different direction if it has not been focused. This is the only reproducible case we have found and will be working on a fix for the issue.
  6. klinzey

    Source 4 Shutters in Vision

    Yes. From the Window menu select Software Console. Now when you select a conventional fixture you can adjust the shutters using the software console in Vision.
  7. We will check but it's probably the same bug that was causing problems with the Instrument Summary that is fixed in an upcoming service pack.
  8. klinzey

    Keyboard shortcuts

    Users should submit issues by either either posting to the general Troubleshooting forum, contacting technical support directly or filling out the bug submit form available here: https://www.vectorworks.net/support/bugsubmit
  9. klinzey

    Random Extrude

    It's possible. I would post the question on the Marionette forum or the Vectorscript Forum.
  10. @DBLD You can either contact your local office for support and they can help diagnose the problem and submit an issue on your behalf. You can also submit your issue via the website. https://www.vectorworks.net/support/bugsubmit Users do not have direct access to JIRA.
  11. klinzey

    Keyboard shortcuts

    We try to use the same shorts wherever possible but there are only a few tools that are the same between both applications.
  12. What are the specification of your graphics card? Vision has some very specific video card requirements especially for Vision 2019.
  13. klinzey

    Vision and Hog connection issues

    We ran into a similar problem when testing. Make sure your anti-virus and firewall are not blocking any processes or communications. There was a change necessary in the way we communicate with the Hog for 2019. If that is working, make sure you completely uninstall Hog3, Hog4 and all the connectivity drivers and then install Hog 4 with the current connectivity driver. We think either the Hog3 or the old connectivity driver was causing a conflict for some users. If you are still having problems please contact support and they should be able to help you resolve the issue.
  14. klinzey

    Video Capture Cards in Vision

    This is not an endorsement of a particular model or seller but this is the type of device we have had the most success with. https://www.amazon.com/dp/B0779ZJZX3/ref=cm_sw_em_r_mt_dp_U_XClnCbEBJ270P It specifically mentions "UAC and UVC in & YUV 422 out" and "No need install driver". Anything that requires you to install a driver or use the software that comes with the device will not work. We know a lot of users like Blackmagic but the only product from them that ?MIGHT? work is the Blackmagic Web Presenter. Information from support indicates it supports YUV but they could not provide any additional details on the format when we inquired. We are investigating NDI but I can not comment on when it might be released.
  15. klinzey

    Error loading Vision Library

    @SkyHow did you reset your preferences? Did you do it via the menu command or did you delete the pList?

 

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