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klinzey

Vectorworks, Inc Employee
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Everything posted by klinzey

  1. @DBLD You can either contact your local office for support and they can help diagnose the problem and submit an issue on your behalf. You can also submit your issue via the website. https://www.vectorworks.net/support/bugsubmit Users do not have direct access to JIRA.
  2. klinzey

    Keyboard shortcuts

    We try to use the same shorts wherever possible but there are only a few tools that are the same between both applications.
  3. What are the specification of your graphics card? Vision has some very specific video card requirements especially for Vision 2019.
  4. klinzey

    Vision and Hog connection issues

    We ran into a similar problem when testing. Make sure your anti-virus and firewall are not blocking any processes or communications. There was a change necessary in the way we communicate with the Hog for 2019. If that is working, make sure you completely uninstall Hog3, Hog4 and all the connectivity drivers and then install Hog 4 with the current connectivity driver. We think either the Hog3 or the old connectivity driver was causing a conflict for some users. If you are still having problems please contact support and they should be able to help you resolve the issue.
  5. klinzey

    Video Capture Cards in Vision

    This is not an endorsement of a particular model or seller but this is the type of device we have had the most success with. https://www.amazon.com/dp/B0779ZJZX3/ref=cm_sw_em_r_mt_dp_U_XClnCbEBJ270P It specifically mentions "UAC and UVC in & YUV 422 out" and "No need install driver". Anything that requires you to install a driver or use the software that comes with the device will not work. We know a lot of users like Blackmagic but the only product from them that ?MIGHT? work is the Blackmagic Web Presenter. Information from support indicates it supports YUV but they could not provide any additional details on the format when we inquired. We are investigating NDI but I can not comment on when it might be released.
  6. klinzey

    Error loading Vision Library

    @SkyHow did you reset your preferences? Did you do it via the menu command or did you delete the pList?
  7. klinzey

    Instrument Summary 2019 Issue

    I think there was one more issue we identified and fixed after SP2 was released. The temporary solution is to add an additional item (note, dividing line etc.) after your last fixture.
  8. klinzey

    Spotlight Inventory Color Summary Not working

    Please post or submit the files you are giving you problems so we can investigate.
  9. klinzey

    Vision 2019 SP1

    Yes. It's likely due to the Video card drivers provided by Mac. See this post for details: MacOS Crashing Vision 2019 - macOS Nvidia Driver Compatibility
  10. klinzey

    Vision 2019 SP1

    What are your system specifications? There are some known issues with older systems that do not meet our system requirements for Vision 2019.
  11. klinzey

    Instrument Summary 2019 Issue

    Be sure to update to the latest service pack. We found an issue with long lists that should be solved in the most recent service pack. If you still have an issue please submit your 2018 file to support so we can investigate.
  12. It looks like there is an issue and it is currently being investigated.
  13. klinzey

    MVR questions

    Simon, If you are trying to import the information into another application it will need to understand the complete MVR. Current specifications on the MVR and GDTF are available on the GDTF Share, https://gdtf-share.com/. If you are working to implement reading/writing of the MVR file please contact the group via the website. The application you are using to read the MVR file must be capable of understanding the entire MVR file, not just the pieces it contains. MVR contains other files that can be read individual that will generate geometry but without reading the entire MVR, including the GDTF file an application can not properly use the MVR. If you are only looking at the geometry in the MVR you are missing a lot of data. As to your question of scale by definition all geometry is represented in mm. As to the rotation this is stored as part of the fixture instance description in the MVR. It contains both the location and rotation of the fixture. (See the specifications for details.) All this information is provided on the GDFT Share website.
  14. klinzey

    VW2019 thinks Vision is not installed

    Vectorworks 2019 will only send to Vision 2019. You would need to update to Vision 2019 to continue to use the "Send to Vision" feature. You can still export and esc form Vectorworks 2019 and open it in Vision 2018.
  15. klinzey

    Save File As

    Try "PutFile"
  16. klinzey

    Stage tool elevation problem VW2019 SP1

    We are aware of the issue and wit will be fixed in a future service pack. Please be aware that the "Stage" tool is a legacy object that may not be supported in future versions.
  17. klinzey

    16 bit Dimmers

    Vectorworks doesn't really care. You would just set the number of channels to 2. For Vision we would have to create a new fixture profile that would use 2 channels for the intensity. I don't know many people or fixtures using 65,535 steps for intensity most people are using 0-100% with 255 steps for intensity. I'm a little bit curious to the logic or reasoning of using 16-Bits for an intensity value?
  18. klinzey

    Vision 2019 SP1

    What are the exact specifications of the Mac and PC? Vision has some specific graphic card requirements, greater then Vectorworks, that need to be met.
  19. klinzey

    Lighting Position Names

    Custom Selection will not find a symbol definition with the object name. It's mostly likely a symbol with that name or something inside of a symbol using the name.
  20. klinzey

    GetSavedSetting and Dynarray of Char

    I think with some changes to support Unicode in Vectorscript with 2019 the limitation of strings being 255 characters was eliminated. If you are using older versions you will still be limited to 255 characters for a string.
  21. In Spotlight Preferences you can set the class of the beams and then use class settings of the viewports to turn them on and off. You just have to have them turned on in the design layer so they can be drawn in in the viewport. The classes default to the same class as the lighting device so you must create a special class for them in order to have more direct control.
  22. klinzey

    Vision won't update

    Make sure you run all the windows updates and use the latest Vision installer. We had issues with a clean install of Windows 10. Once we installed all the updates and ran the installer again everything worked fine.
  23. klinzey

    Blackmagic Intensity Shuttle

    Vision requires a capture device that supports UVC (USB Video Class) 1.1 support. Windows and OS X both ship with UVC 1.1-capable drivers built directly into the OS. While the capture card may come with proprietary drivers, they will not work with Vision. The documentation for the Blackmagic Intensity Shuttle does not indicate it supports UVC but we have found this information is often hard to find. There is some additional information about supported capture devices in these forum threads: Tech Bulletin Video Capture Cards
  24. klinzey

    Label Legend

    The containers and labels are only aligned based on the insertion points. Moving the containers while editing the layout will not adjust the position of the container. Only the location of the text is tracked, the container is there fro reference only. For your layout you should make the center of the container the insertion point and use a center alignment for the text. Also try placing a new lighting device to check the default location of the labels or reassign the LL to the existing instrument. Refresh Instruments does not restore labels to the default location once they have been moved by the user.
  25. klinzey

    Demo Download Page is Down

    It's back up for me. If it's still not working for you please let us know.

 

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