Thank you Jan15 and Robert. I finally figured it out and it was a layering problem. Both of you set me on the right course. I've been reading through other subject postings today and I will second something I read earlier. Robert, it says a lot about this company that a VP takes the time to help us use this product more effectively. Notwithstanding the problems I have read about from some others, I have so far been very happy with the service I have recieved from sales, training and this forum. For a beginner like me, you guys have really made this investment very worthwhile. I have had one online training session with Ishmael who was very helpful and I plan on more as the need arises. There is no doubt in my mind that this technology will help my company be not only more successful but also more profitable! Thank you so much!