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Tolu

Vectorworks, Inc Employee
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About Tolu

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    Columbia, MD, USA

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  1. Tolu

    "Read only" vwx files on windows server

    We have this setup in-house here at Vectorworks - Mac clients to Windows Server. We do not have this issue. However, we are not using SMB1. Could you: 1. Set your "Error Reporting" level to "Send crash details and verbose usage patterns" (if not already done) 2. Repeat the steps that cause this error on Save 3. Then send me your user logs (via direct message). These logs are located here: /Users/<your name>/Library/Application Support/Vectorworks/2017/VW User Log.txt /Users/<your name>/Library/Application Support/Vectorworks/2017/VW User Log Sent.txt Thanks.
  2. Tolu

    "Read only" vwx files on windows server

    How are you determining that the file is read-only? Are you looking at the permission from the server? Could you please attach a screenshot? When you "Save and Commit", VW uses "safe save" mechanism, which will create a new file on the server. It is imperative that all users have "Full Control" to the folder containing the PF. You need particularly need the new files to inherit permission from the folder. If you do not, following User1's commit, User2 might see the PF as a read-only file if permissions are not properly configured. I am not sure who suggested this, but it is a terrible idea. 1. SMB 1 and SMB 2 are very buggy on macOS. You should be using SMB 3 (or the latest version available on the Windows Server). 2. Disabling SMB2 and SMB3 has huge side effects on the server. You can read more about that here: https://support.microsoft.com/en-us/help/2696547/how-to-detect-enable-and-disable-smbv1-smbv2-and-smbv3-in-windows-and Regards, Tolu
  3. Tolu

    Is Vectorbits dead?

    Some of the plugins associated with VectorBits have been found to cause undo problems in Vectorworks 2018. Thanks, Tolu
  4. Tolu

    Big undo issue.

    The developer of the VB plugins (VectorBits) says he has updated the plugins. If you are using any of the VectorBits plugin, please make sure you've downloaded the latest version. The old versions are known to cause undo problems. Disclaimer: I have not verified that these plugins are fully functional with Vectorworks. Vectorworks is not affiliated with VectorBits. Best Regards, Tolu F Vectorworks Inc.
  5. Tolu

    Big undo issue.

    I worked with Thomas offline and we've identified the problem. The undo problem (in his case) is caused by the VBTool_QuickAlign plugin. This is a 3rd party plugin. This plugin has problems that can only be rectified by the maker of the plugin. Another known plugin that can cause this problem is the VBMove plugin. I recommend you uninstall these plugins until they have been updated to work correctly with Vectorworks. If you have experienced (or are still experiencing) this problem, please make sure you set your "Error reporting" preference in Vectorworks Preferences to "Send crash details and verbose usage pattern". In the event that this happens again, please send me or @JimW your user logs, so we can quickly identify the problem. Your user logs can be retrieved by following JimW's post here: Thanks, Tolu Vectorworks Inc.
  6. Tolu

    PROJECT SHARING ERROR MESSAGE

    Is the PF in a Folder on Google Drive? Did you share the Folder? You cannot share the PF directly. Google Drive will make a duplicate if 2 or more users work on the file at the same time. The message is telling you that Vectorworks has detected that the PF was duplicated, renamed, or moved. Essentially, Vectorworks needs the Administrator to decide which of duplicated PFs is the correct version. If the administrator opens the PF (or opens his WF), he will see a similar message with a "Reset" button. Alternatively, you can save the PF as a new PF using the File -> "Save A Copy As" menu command. In the ensuing save dialog, make sure you change the "File Type" pulldown menu to Vectorworks Project File (.vwxp).
  7. Tolu

    Project Sharing Bugs

    Please refer to this post by @JimW https://forum.vectorworks.net/index.php?/topic/51327-project-sharing-bugs/&do=findComment&comment=265945
  8. Tolu

    Project Sharing Bugs

    I wouldn’t assume that the root cause of the problems you are seeing on your NAS device are the same as @ptoner’s problems.
  9. Tolu

    Project Sharing Bugs

    This is a symptom of improperly configured user permissions on the Mac Server. Have you tried enabling “Direct Safe Save”? This can help when your user permissions are improperly configured. This option is available under the Settings tab of the Project Sharing dialog. By the way, all users need full access to the shared folder. Did you configure the PF to only accept a specific protocol? If so, which protocol did you choose?
  10. Tolu

    VW 2018 Project sharing

    You should not have multiple users deliberately edit the Symbol definitions as you've described. One of the users will always lose their changes. Yes, this is the Conflict Resolution dialog. User 1 (being the 2nd user to commit) will be forced to either accept his changes to the Symbol definition or discard it. The Rename option will always be grayed out since you are not allowed to rename the symbol definition. By the way, User 1 does not need to be offline to get the Conflict Resolution dialog.
  11. Tolu

    Project Sharing Bugs

    @AsemblanceI'm interested in learning more about your problem. Every Working File stores the path to its associated Project File - that's the only connection a WF has to its PF. A WF cannot "disassociate" from the PF. As long as you are connected to the server, the WF should be able to access the PF. However, the PF must be writeable before changes can be made in it.
  12. Tolu

    VW 2018 Project sharing

    No, a "Save and Commit" action is an all or nothing action - either all your changes go in or nothing goes in. You cannot check out resources. Multiple users can modify the same resource. The 2nd user to commit his/her change will be forced to resolve the conflict. I think you are mixing symbols and symbol instances. A symbol definition is a resource. It shows up in the Resource Manager. However, a symbol instance is an instance of a symbol definition. You can insert a symbol instance into a wall. You can check out the symbol instance, but its check out status is different than that of another symbol instance. As I mentioned above, you cannot check out a symbol definition. I agree. We are working on a solution, and it would be available in a future version of Vectorworks.
  13. Tolu

    Project Sharing Bugs

    On what type of server is your Project File located? Check that your PF is indeed writeable. Vectorworks shows that message whenever it is unable to write to the PF
  14. Tolu

    VW2018 referencing one drawing into another....

    Well, "resources" are not the only thing that gets updated. Your layers (if you are referencing layers) does too, so that checkbox has to refer to the "reference" (i.e. referenced layers or referenced resources). Furthermore, an update will only "automatically" happen at file open if the reference is out-of-date (i.e. the source file has been modified at its source). As such, the label has to be "Automatically update out-of-date references during file open" Given that the checkbox label has to cover different aspects, it might not be intuitive to users. This is where help texts come in handy. Help texts provide additional information that cannot be put into the label of a control. Having said that, we'll look into making the checkbox label and/or help text clearer. We appreciate the feedback. Thanks, Tolu
  15. Tolu

    VW2018 referencing one drawing into another....

    Could you please describe your workflow and explain the complexity issues you are experiencing? Copying and pasting will work, but it's error-prone. For example, you can only copy objects that are visible. You have to make sure you select all objects in the drawing, etc.
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