Miriam

Hi Martin - Thanks for responding to my post! I'm sorry to hear that you are having the same issue. An update on the situation here: We have 14 computers, all macs, all with VectorWorks 11.5.1, and each has their own individual serial number. Users are still getting the "serial number in use" message that tells them that they are using their own serial number and shows the IP address of their computer. About two weeks ago I called tech support for help with this situation. At that time we had 4 computers on 11.5.1 and the rest on 11.0.1. The solution I was given was to upgrade all copies of VectorWorks to 11.5.1. Since then everyone has been upgraded and we are still getting the "serial number in use" message. I read some archives of the tech board and noticed that this same problem was occuring in VectorWorks 10.5. Does anyone have a solution? Help!

Hello, I am having a problem with my serial number in Vectorworks 11.5, which I upgraded to from 11.0.1. When I am using 11.5, I often get a message telling me that my serial number is already in use. I can then click on user information for the serial number and it says that my computer is using it and the number belongs to Vectorworks 11. The window makes me retry the serial number, which usually works, but sometimes it forces me to quit. Why is this happening? Did I upgrade to 11.5 incorrectly? I often lose whatever I have been working on when I am forced to quit. Any help or ideas will be greatly appreciated. Thank you, Miriam My computer info: I am using a Mac dual processor G5 in OS 10.3.9 with 1 GB of memory. [ 07-01-2005, 06:54 PM: Message edited by: Miriam ]

Thanks for replying. You are right - I tried deleting the hatches and now it opens just fine in autocad. Great!

Hi Everyone - I am currently experiencing a problem opening a dwg file in AutoCAD that was exported from Vectorworks 11. AutoCAD attempts to open the file, but then displays the following error message: FATAL ERROR: Not enough memory. After I hit "OK," AutoCAD crashes. The main problem here is that the computer has plently of memory. AutoCAD also tries to create a recovery file, but this is unsuccessful. The recovery file ends up being 0 MB. I exported the drawing from Vectorworks 11 myself, using the .dwg export feature. I have done this several times before in the past and have been successful in opening each file in AutoCAD. Has anyone else had this problem? I also tried to export to .dxf and had the same error. If there are too many items in the drawing (workgroup references, worksheets, layerlinks, etc) will this cause the export feature to fail? Or is this an AutoCAD issue? Thanks for your help and advice in advance. Miriam

I am having the same problem with installing VW11. I am trying to install on a G5 Mac with OS 10.3.7 and the installer software hangs. The progress bar does not move. After about half an hour I forced the installer to quit and checked the hard drive for a VW11 folder. Sure enough, about half the software was there. Does Nemetschek recommend that I just let it install for an hour or longer? I have installed VW11 on a similar mac and did not encounter the same problem.