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Gunther

Vectorworks, Inc Employee
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Posts posted by Gunther

    drawing labels = spinning ball

    in Troubleshooting

    Posted

    Through another thread, we also understand you're having issues with a bloated user folder.  It's through this thread, we realized your user folder is stored on iCloud.  We do not officially support or recommend storing your Vectorworks user folder in iCloud, DropBox, etc.  I would be curious to know if the drawing label issue and the bloated userlog file, subside, when the user folder is stored locally for awhile?  It sounds like you might have tried this already and would just like to confirm.

     

    In regards to the Drawing Label causing a freeze.  In a new blank document, can you try inserting a Column and/or Escalator object in a Design Layer, and let us know if you see the same freezing issue?

     

    Thanks!

    OSX 10.8 Mountain Lion Support

    in General Discussion

    Posted

    Similar to what Jim Kelly suggested, try removing your user preferences and let Vectorworks generate a new set on launch.

    -On your keyboard, press Command+Shift+G

    -Type ~/Library then press Go

    -Go to Application Support > Vectorworks

    -Drag your 2012 folder from here, to your Desktop as a backup

    -Try launching Vectorworks 2012, you will be asked to activate your serial number again, if you're serial number begins with, "E"

    Please keep us updated.

    Problem with snapping a line to poly

    in General Discussion

    Posted

    This issue was fixed in Vectorworks 2011 and better tuned in Vectorworks 2012. The issue would happen when the, "Snap to Tangent" option was turned on in the Snapping Palette. I suspect the, "Snap to Tangent" was turned on within the Windows 7 64 bit computer but not your other Windows 32 bit computer.

    Vectorworks 2011 = SLOOOW!!

    in General Discussion

    Posted

    Hello Everyone.

    For those of you having performance related problems, please send me your test files so we may investigate further. gunther@vectorworks.net

    To mail large files, compress the files first. Feel free to use something like, www.yousendit.com also.

    1. Prior to sending the file, save the file at the point where the performance issue is happening. Meaning, if a particular sheet layer is having the problem, save the document with that sheet active.

    2. Please provide detailed steps, on how to duplicate the problem once the file is opened

    3. Let us know about your hardware. If you run dual monitors, what sizes?

    Thanks for your help Everyone!

    Gunther

    Nemetschek Vectorworks, Inc.

    Resource Browser Filenames Garbled

    in General Discussion

    Posted

    Please ignore my last question. The simple act of adding resources, closing and reopening VectorWorks is duplicating the problem for me. Initially, the names appear correct in the Resource Browser. Its only after the application is later re-opened that the problem appears to be encounted. I have submitted a bug for our engineers to investigate.

    Thanks!

    Vectorworks 12.5.2 Crashes 10 times a day with NVIDIA software!

    in General Discussion

    Posted

    Peter and others, I noticed that some of you are using NVIDIA video cards. There's an application called, "NVIDIA Desktop Manager" or similar, that is distributed with many if not all recent video cards. If you currently have the Desktop Manager running in the background while drawing in VectorWorks, please disable/close the application. The Desktop Manager has been known to cause random crashes in VectorWorks 12.

    Let us know if you have the Desktop Manager running and if turning off the application helped.

    Gunther

    Quality Assurance

    Nemetschek North Ameria

    VW 12.5.1 Font Issues...?

    in General Discussion

    Posted

    Hello Tom.

    We?d like to gain some more information and test files if possible. Unfortunately, having a test file where the problem has already occurred will not help us.

    -Do you have any files where this problem can be duplicated at will or does the occurrence seem random?

    -When you see the problem, is the file being opened in VectorWorks 12.5.1 for the first time or has it been opened/saved in a previous version of VectorWorks 12?

    -The font that was changed, is this a system font that comes with Win XP or was it purchased separately (perhaps coming with another application)?

    Thanks for any additional information you might be able to provide.

    Regards,

    Gunther

    Quality Assurance

    Nemetschek North America

    Missing Resource Browser

    in General Discussion

    Posted

    I suspect the Resource Browser is appearing behing the Object Info Palette. After you attempt to activate the

    Resource Browser, it actually closes the palette. It appears to do nothing because you're not aware that its actually hiding behind the Object Info Palette.

    Could you verify that the Resource Browser is indeed appearing behind the Object Info Palette?

    Thanks!

    Quality Assurance

    Nemetschek North America

    "Fixed Bugs.htm" for 12.0.1 ... where is it?

    in General Discussion

    Posted

    The reference to the, "Fixed Bugs.htm" file should have not been included in the documentation. The, "Fixed Bugs.htm" file was removed for VectorWorks 12.0.0 and 12.0.1. Our current method for generating the document often produced limited information that was not beneficial to our users. For now, the document is not available.

    Gunther Miller

    Quality Assurance

    Nemetschek North America

    Vectorworks 11.5 repeated crashes

    in General Discussion

    Posted

    Nemetschek North America has identified and resolved an important stability problem which affects all Windows users running any VectorWorks 11.5 product. Under certain operating conditions this problem can result in random crashes on Windows machines. We are releasing this service pack to fix the problem. This single download will update all English-language VectorWorks 11.5 products (ARCHITECT, LANDMARK, SPOTLIGHT, MECHANICAL, VectorWorks, and RenderWorks) to version 11.5.0(40462). If you are currently using a version of VectorWorks prior to 11.5.0, you must first install 11.5.0 before using this updater.

    The download is available from the following location:

    http://www.nemetschek.net/downloads/vectorworks/index.html#servicepack

    11.5 Crashing and burning

    in General Discussion

    Posted

    Nemetschek North America has identified and resolved an important stability problem which affects all Windows users running any VectorWorks 11.5 product. Under certain operating conditions this problem can result in random crashes on Windows machines. We are releasing this service pack to fix the problem. This single download will update all English-language VectorWorks 11.5 products (ARCHITECT, LANDMARK, SPOTLIGHT, MECHANICAL, VectorWorks, and RenderWorks) to version 11.5.0(40462). If you are currently using a version of VectorWorks prior to 11.5.0, you must first install 11.5.0 before using this updater.

    The download is available from the following location:

    http://www.nemetschek.net/downloads/vectorworks/index.html#servicepack

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