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Gunther
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Posts posted by Gunther
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25 minutes ago, Don Seidel said:
there remains an odd, white background when no document is open. As if a new blank document is on screen, but it's not. Minor bug, but FYI.
Right, I see the same on both M1/Intel.
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I asked Don Seidel to test removing his user folder, allowing Vectorworks to create a new folder on launch, which appears to have resolved his issue.
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Any chance unchecking the, "Subset Font" option in the Export PDF dialog helps?
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On 10/4/2021 at 8:22 AM, Gunther said:
I have not seen this myself, nor received similar reports, at this point. Let me ask around...
I have found a couple bug reports related to crashing on close on Win 10. However, they were not associated with the issue we're researching in this thread and more related to web palettes in Vectorworks, like Sign-In, BIM Object, Import Mosa Pattern, Import mtextur.
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On 10/2/2021 at 6:39 PM, antoineN said:
Thank you.
It looks like after the last update the issue has been resolved.
but this windows pop-up when closing the application. Any thought?
I have not seen this myself, nor received similar reports, at this point. Let me ask around...
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11 hours ago, antoineN said:
Hi,
Same troubleshoot here. Vectorworks close when resizing the windows.
My Spec:
OS Name Microsoft Windows 10 Pro
Version 10.0.19043 Build 19043
System Type x64-based PC
Processor AMD Ryzen 9 3950X 16-Core Processor, 3493 Mhz, 16 Core(s), 32 Logical Processor(s)
Installed Physical Memory (RAM) 32.0 GBName NVIDIA Quadro RTX 4000
My drivers are up to date.
Please advice.
It's possible, a Windows StartUp application is causing the issue? Type, "Startup Apps" in the search field of your Windows Taskbar to gain access. I would try disabling a few items at a time, restart the computer, try Vectorworks again. If Vectorworks still crashes, re-enable items you turned off earlier, then disable more StartUp items, until you’ve exhausted the list. We have found for example, the application, “NZXT CAM” running, causes Vectorworks to crash when switching workspaces, tearing off palettes and resizing the application window. "NZXT CAM" adds an overlay to your screen, so possibly, other applications that add an overlay might be at play here?
Let us know if you discover an application that might be conflicting with Vectorworks.
We are continuing to investigate the issue and may be able to work around the problem as we learn more. -
6 minutes ago, Ryan Gann said:
I was not able to find "Dell Command Center" at all. I did find "Dell Support Assist" and did disable it but it didn't change anything really, Vectorworks still crashed. I will try and find this "NZXT CAM" and try disabling that and see if that does anything at all.
Yeaaa, Not a computer savvy guy, I know some stuff but not when getting into the Bios and stuff of that nature, not comfortable with that. I do appreciate the idea though.
The, "NZXT CAM" application was just an example, I don't expect you'll have it installed.
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One of our distributors has reported the same issue on Dell Alienware laptops. They found that uninstalling the, "Dell Command Center" App and "Dell Support Assist" App resolved the issue. I was hesitant in asking you to uninstall, as I don't know what's required to restore these applications for future use? @Ryan GannWere you able to disable these applications or did you uninstall these applications?
It's also possible, a Windows StartUp application is causing the issue. Type, "Startup Apps" in the search field of your Windows Taskbar to gain access. I would try disabling a few items at a time, restart the computer, try Vectorworks again. If Vectorworks still crashes, re-enable items you turned off earlier, then disable more StartUp items, until you’ve exhausted the list. We have found for example the application, “NZXT CAM” running, causes Vectorworks to crash when switching workspaces, tearing off palettes and resizing the application window. "NZXT CAM" adds an overlay to your screen, so possibly, other applications that add an overlay might be at play here? -
16 minutes ago, Ryan Gann said:
Thanks for your reply gentlemen, sorry it has taken so long to get back. I do not run anything extra, no 3rd party apps running at the time. It seems like it might be a resolution issue to me but I very well could be wrong (not a computer guy). Mr. Stanford, you are correct I should have posted my specs. my apologies. See below. I would be surprised if it is my computer, I hope not.
Alienware Are-51 R5
I7-9800 @3.8 ghz Overclocked to 4.5+
32 GB Ram
Win 10
NVIDIA GeForce RTX 2080 ti
I can open 2022 and do stuff with it it's just when I try to resize it crashes to the desktop.
Let me know if that helps. Thanks for taking a look and any help would be good.
Ryan
This appears to be a Dell Alienware computer, correct? If so, see if there's a way to temporarily, disable the, "Dell Command Center" App and "Dell Support Assist" App and see if the crashing goes away.
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@Sam Williams@Ryan Gann Are either of these Dell laptops by chance?
Additionally, do you have any 3rd party applications running that are part of Windows StartUp? If so, I would try disabling a handful at a time, restart the computer, try Vectorworks again. If Vectorworks still crashes, re-enable items you turned off earlier, then disable more StartUp items, until you’ve exhausted the list. We have found for example the application, “NZXT CAM” running, causes Vectorworks to crash when switching workspaces, tearing off palettes and resizing the application window.
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19 hours ago, Andy Broomell said:
Hmm not sure then. I haven't been able to nail down why it happens inconsistently.
The texture thumbnail bug occurs when editing a Texture while inside of a Symbol. It's existed since VW 2020; crossing my fingers that it gets fixed for 2022.
@Gunther This is related to my VB-172583 and your VB-175705, the latter of which you filed when the first VB fix didn't address the issue.
Still no movement on my bug either and I'm finding others too.
VB-165016 Texture Previews/Thumbnails Fail in 2020 When Texture is Created or Edited Inside a Symbol
VB-168501 KLS: Edit texture fails In edit symbol mode
I haven't checked in 2022 yet. -
49 minutes ago, justinekwood said:
I have just got this issue. My screen looks like below. I have VW 2019 and a 2019 MacBook Pro 15" with 16GB memory - only 20% used and graphics:
Radeon Pro 560X 4 GB
Intel UHD Graphics 630 1536 MB
How do I reformat the graphics to work? Is it in settings and then in VW settings? No IT support here so it is just me and an urgent project to deliver. I can't open a file I was working on yesterday or should I say I can't see it. Layers and classes are all there in drop downs just not visible.
Curious, if go to your compute's System Preferences > Energy Saver, is the, "Automatic graphics switching" option turned on or off? If it's turned on, try turning it off, restart the computer, make sure the preference remains off and try Vectorworks again.
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Closest report I found and I don't suspect the wall is inside a group?
Data tag: Cannot attach a data tag object to a wall or a door in wall if they are in a group-
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On 8/15/2019 at 1:09 PM, Charlie Winter said:
@Gunther Who would be able to provide some feedback here?
I've checked with a couple sources and the output/workflow doesn't seem possible. Let me check with a few others...
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@dcEchoHave you since moved to Vectorworks 2019 or is 2018 your current version of Vectorworks? You're welcome to send me the last six digits of your serial number and I'll review the crashes in our database.
@michael john williamsI'm also interested in the crashes you've been experiencing. Anything you can duplicate at will, I'm quite interested also. Again, send me the last six digits of your serial number and I'll take a look. That's providing, "Error reporting" is turned on in your Vectorworks Preferences on the Session tab?
Thanks!
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@WrecktorworksPrivate message sent requesting more information.
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Thanks for confirming @dtheory! This seems to coincide with an issue we're tracking. It might be worth working for a bit, with the Object Info Palette undocked to see if it helps for now?
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Those having the issue, could you try undocking the Object Info Palette and see if the issue goes away?
Can you also confirm this is a crash or hang (spinning beach ball)?
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We're finding the black background appearing in some viewports and Resource Manager thumbnails are caused by the, "Default Compression" option on the Edit tab of the Vectorworks Preferences being set to JPEG, instead of the default, PNG.
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@fabricaThanks, I appreciate you giving those tools a quick test!
Here's a weird thought, when you have a chance, try using the Drawing Label tool found in the Fundamentals workspace on a sheet layer for comparison.
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Through another thread, we also understand you're having issues with a bloated user folder. It's through this thread, we realized your user folder is stored on iCloud. We do not officially support or recommend storing your Vectorworks user folder in iCloud, DropBox, etc. I would be curious to know if the drawing label issue and the bloated userlog file, subside, when the user folder is stored locally for awhile? It sounds like you might have tried this already and would just like to confirm.
In regards to the Drawing Label causing a freeze. In a new blank document, can you try inserting a Column and/or Escalator object in a Design Layer, and let us know if you see the same freezing issue?
Thanks!
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Best to try the IP address of the server as Nicolas suggested. On rare occasion one of my Mac's cannot find the Site Protection Server automatically and using the server's IP address works every time.
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Similar to what Jim Kelly suggested, try removing your user preferences and let Vectorworks generate a new set on launch.
-On your keyboard, press Command+Shift+G
-Type ~/Library then press Go
-Go to Application Support > Vectorworks
-Drag your 2012 folder from here, to your Desktop as a backup
-Try launching Vectorworks 2012, you will be asked to activate your serial number again, if you're serial number begins with, "E"
Please keep us updated.
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What if you switch focus from Vectorworks, to another application or click the desktop then make Vectorworks active again? Does this restore functionality, like closing and opening the laptop?