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Gunther

Vectorworks, Inc Employee
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Posts posted by Gunther

  1. Unfortunately, this is a current system limitation and the line thickness requires a range between 0.03 and 6.48mm.  I can definitely submit an enhancement request for future consideration.  Making changes in this area may have larger ramifications and not as simple as adjusting the values.  Careful considerations will have to be made.

    Curious, for what type of lasers are you creating output?  The laser/software specifically requires .025mm line thickness?  What kind of file are you exporting? 

  2. 56 minutes ago, Tismacfan. said:

    No it is nog possible to log in in the upper-right corner. Its a dutch version 2.1 on a mac.

    And the strange thing is it is not by every Mac user. So I think it must be something in the settings of the preferences.

    Could it be resolved by delete net.netmetschek2022NL.plist?

     

    I believe this may be fixed in a future update.  In the meantime, check the Computer's Regional settings.  You may encounter this issue if the regional settings are set to, English (World) and English (Europe).  

  3. 17 minutes ago, Tismacfan. said:

    Any idee how it comes that when you start up Vecotrworks 2022 you not able to login, so you can not use the VSS libraries. Is there a workflow to solve this?

     

    Are you able to Sign-In, in the upper-right of Vectorworks, once the application has launched?  If no, what happens?  Is this 2022 SP2.1? Mac or Windows?

  4. 4 hours ago, Tismacfan. said:

    Some customers get the message not enough disk space on mac, but when you look at it there is plenty of it.
    how can this be solved to instal 2022 on a mac?

     

    Pascal

    Does the name of the hard drive, have a space in its name?  Try removing any spaces and see if that resolves the issue?

  5. 1 hour ago, Dondu said:

    I have downloaded Vectorworks 2022, however, while I only just began using the program it kept shutting down midway through work.

     

    I don't quite understand why this is happening since I have bought a new PC 2 weeks ago.

     

    NAME OF PC: HP OMEN LAPTOP

     

    Device Name: LAPTOP-9EQ3UF07

    Processor: AMD Ryzen 7 5800H with Radeon Graphics  3.20 GHz

    Installed RAM: 16.0 GB (15.3 GB usable)

     

     

    Could someone please help me understand why this is happening?

     

    All my updates are up to date as well.

    I would start here:
     

     

  6. 10 minutes ago, Tismacfan. said:

    After installing vectorworks 2022 and Monterey 12.1 I notice that sometimes the menu bar is blocked, I can't open any menu anymore, which makes working with Vectorworks impossible. In 2021 this will not be a problem. is this a known bug? How to solve.

    Some users are reporting Vectorworks' main menu stops responding, mostly seen on laptops.  Simply closing and reopening the lid, can temporarily correct the issue or going to your computer's System Preferences > Battery and turn off, "automatic graphics switching", then restart the computer.  

  7. If you're having issues with the main Vectorworks menu not functioning, closing and reopening the laptop lid, can temporarily resolve the issue.   You can also try going to your computer's System Preferences > Battery and turn off, "automatic graphics switching", then restart the computer.  This is something we're continuing to investigate and test possible resolutions. 

  8. 29 minutes ago, Wesley Burrows said:

    Ok,   so I'm used to Vectorworks crashing at this point,   but wow with SP2 it seems to be much worse,  It used to be force quit (or the application would just disappear) re-launch and get as much work done as you can before the next crash.  Now Vectorworks seems to be bringing my entire machine to its knees,    have to physically power off.   Completely unresponsive.     This only happens using Vectorworks. 

     

    VW 2022 SP2 on Monterey 12.1 using 2 - 2K Thunderbolt Displays and 1 - 4k Vizio TV.  

     

    This happens during basic 3D modeling,   push-pull,   navigating,  and shaded view walkthroughs.  

     

    image.png.137cf244e634027ee8550d6629e8d30b.png

    Wesley, I'll contact you off the list to gather some additional information.

    • Like 1
  9. We're hearing rumbles that the public release of Monterey macOS 12.1, may resolve the SaveAs and Export dialogs, failing to display issue in Vectorworks 2021/2022.  If you update to mac OS 12.1, please keep us updated.


    Pulled from another article on the subject:

     Adobe listed this same problem with Photoshop, Illustrator, and InDesign: “Sometimes the Save, Save As, and Export dialogs may not appear when an external display (via a USB-C Thunderbolt cable) or an iPad (via Sidecar) is plugged in. To display the dialogs, temporarily unplug the external display or sidecar. "

  10. 43 minutes ago, zeno said:

    Hello Gunther,

     

    on 2019-07-07 I did the VB-162563 "Zeno36_Videogame Mode on walkthrough tool don't works with 2 monitors" where I reported issues with the second monitor. The issue get the system uncontrollable, and the problem persist through years, moderate priority, unresolved, fix version "future". 

     

     

     

    Maybe is it connected to the same issue? Actually I have the same problem on my M1 but I did not reported it.

    My English is bad now, 2 Yeats ago was a disaster, but I think you can understand the issue

     

     

    No, I don't believe the two are related, even it multiple displays are being used.

  11. 27 minutes ago, SergeB said:

    Yes,

    I am using two displays.

    And by disconnecting one it suddenly works. (?!?)

    Thank you for the tip.

     

    Will there be a service pack dealing with this issue?

    many thanks,

     

     

    We have been unable to duplicate in-house, making this issue difficult to resolve at the moment.  We may contact you off the list for more information.

  12. 19 minutes ago, SergeB said:

    Hi Everyone,

    I also have an issue with VW 2022 SP2.

     

    I am using macOS Monterey version 12.0.1

    My computer is a Mac mini 2018 with 3GHZ 6-core Intel i5 with 64GB memory.

     

    My issue is that I can't save, I can't save as..., and I can't export anything.

    See attached video.

     

    I was using VW 2021 and could not export.  but I was able to save.  I upgraded and it turned out to be worst.

    Any suggestions please.

     

    thanks,

     

    Vectorworks Screen Recording 2021-11-25.mov 8.83 MB · 0 downloads  

     

    Do you use a second display or eGPU?  If so, does disconnecting the second display or eliminating the eGPU resolve the issue?

    • Like 1
  13. On 11/20/2021 at 11:09 PM, Cody Worthman said:

    Since updating to Monterey with vw 2022, I’m having issues with using the “Z” key to zoom. When I use the “z” key, the box that shows the magnified area is completely blank/void of line work and essentially useless.

    This is the first I've heard of this issue.  I gave this some quick testing and was unable to duplicate.  I checked on design layers, rotated plan, sheet layers, viewport annotations, inside multiple views, and whiled editing a group/symbol.

    Can you tell us more about your setup?  What Mac are you running and video card if it applies.  If you run multiple monitors, do you see the same issue when using a single monitor?

  14. 17 hours ago, antoineN said:

    Hi @Gunther

    The crash is back! resizing the window force Vectorworks to close by himself. 

     

    I already turn off all start apps. nothing change. 

    I suspect the Nivia driver_

    RTX / Quadro desktop and notebook driver 495

    version 496.49 release date 10/26/2021

     

    Let me know..

    The driver update could be suspect, though odd you would be crashing in the same manner of resizing the windows.   You should be able to roll back the driver, to see if it makes a difference?

    We now have a Knowledge Base article on the subject.  It may be necessary to uninstall the applications causing the conflict vs. disabling the application.  
     

     

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