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Gunther

Vectorworks, Inc Employee
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Posts posted by Gunther

    Hebrew (RTL) text in Viewport Annotations prints reversed in Vectorworks 2026 – API scripts cannot access text objects inside annotations

    in Wishlist - Feature and Content Requests

    Posted

    @Pat Stanford We have no new or existing reports of this issue with Hebrew text.  With the font substitution issue on PDF Export also being new, they could be related.

    @Udi L Mann do you have a file you can share that reproduces the issue?  It does not have to be the original file, if you're able to send us a smaller file that still shows the issue?  You're welcome to message me the file through the forum also.

    Thanks both!!

    Problems with SP2 2026

    in Troubleshooting

    Posted

    34 minutes ago, Henrique Lauer said:

    Hi Gunther,

    Although I started a new blank file, I only drew single walls, extruded some rectangles and polygons, and that's all. I've reported this to my team, and if we see anything new, I will return here.

    Yes, I noticed a delay even without selecting doors, and the delay increases significantly when selecting doors.

    Thank you for the settings recommendation. Prior to reporting, I checked all configurations, including updates for Windows and video drivers (NVIDIA), and set the NVIDIA configuration for High Performance.

    In addition to the navigation issues, we are facing a MAJOR problem with the Publish command.

    Last Friday, I tested various layers being turned On/Off in viewports, and the result is an extremely long time to publish individual DWG sheets.

    Did you try publishing? I highly recommend testing this. For example, publishing just Sheet 103 (as a DWG) is taking 40 minutes!

    It is currently impossible for me and my team to work effectively with this file. Since I have 40 sheets to publish, this issue has become a huge headache.

     

    Thank you for the additional information and observations.  I have not had an opportunity to review Publish and will have a look soon.  Is Publish something that was working without issue also in 2026 Update 1 or you were seeing similar performance?

    Problems with SP2 2026

    in Troubleshooting

    Posted

    46 minutes ago, Henrique Lauer said:

    additional information: working with a 4k Monitor, Samsung 49" ultrawide. 

    @Henrique Lauer did you by chance see if other files were also slow navigating in Update 2?  The item I've been chasing for hours also happens in Update 1, so not the same general slowness issue others are reporting.  I've been able to open and navigate other customer files in the 500-800MB range in Update 2 without issue.  On the surface, it doesn't appear to be a universal problem in regards to slow navigation.  I do see a delay when selecting doors, in walls, in your file, though not in other files.  When you experienced the slow navigation, do you recall if doors in walls were currently selected?

    One other item that is worth checking in the future is forcing Vectorworks to use your computer's higher end graphics.  Windows 11 has introduced custom graphics options for applications.  Some applications may default to using onboard video and not the better graphics option. It should not be necessary to add Vectorworks to this listing, though it’s worth a try if Vectorworks graphics performance does not feel optimal.

    -Close Vectorworks if it’s running
    -Go to System > Display > Graphics
    -Browse to add the Vectorworks application file in question
    -Then choose Vectorworks from the list below, followed by clicking, “Options”
    -Choose the, “High performance” option and click, “Save”
    -Try Vectorworks again to see if graphics performance improves or if your graphical issues have gone away
     

    • Like 2

    Problems with SP2 2026

    in Troubleshooting

    Posted

    In regards to @Henrique Lauer report of overall lag, I'm still narrowing down the conditions and have a general idea.  A little difficult to prove working with a 3GB file.  It is not a black and white difference for me going back to Update 1 with your file.

    I'm curious, since downgrading back to Update 1, are you seeing improved performance Publishing/exporting files to DXF/DWG?

    Problems with SP2 2026

    in Troubleshooting

    Posted

    On 12/4/2025 at 9:32 AM, Henrique Lauer said:

    another issue, now with layer mapping:
    As you can see below, I have a lot of layers at Storie-18, but Vectorworks cannot map these layers correctly for IFC export. 

    image.thumb.png.9604edfaec7fad661e8b4db20f8ada7c.png

    It seems the missing layer are already assigned to Vectorworks Story Name - Site. If you change the, "Vectorworks Story Name" dropdown to Site, you will see the other layers.

    • Like 2

    Reverting to previous saved version

    in General Discussion

    Posted

    12 minutes ago, FuzzyDuck said:

    @Gunther Just happened to me again, there was no switching of application when it occurred. And I can confirm it didn't coincide with a backup file being updated.

     

    @FuzzyDuckCan you compress and send your user log(s) to me in a private message?

    On Windows, 
    -Close Vectorworks and save your file if needed
    -Go here:  C:\Users\YOUR_USERNAME\AppData\Roaming\Nemetschek\Vectorworks\2026
    -Compress the, "VW User Log Sent.txt" and "VW User Log.txt" file  send those logs to me
    -Please indicate the time you noticed the issue

    On Mac, go here to retrieve the user logs:
    -Close Vectorworks and save your file if needed
    -On your keyboard press, Cmd + Shift + G
    -Type:   ~/Library  , then click ‘Go’
    -Go to Application Support > Vectorworks > 2026
    -Compress the, "VW User Log Sent.txt" and "VW User Log.txt" file  send those logs to me
    -Please indicate the time you noticed the issue

    Thanks!

    Problems with SP2 2026

    in Troubleshooting

    Posted

    1 hour ago, Pat Stanford said:

    @Gunther  Known Issue?

    In regards to @Henrique Lauer we are not aware of a general performance issue.  If you can provide more information about your hardware and provide a test file (private message) works, we'll investigate further.

    As for @LX1 Yes, we have seen other mentions in the area of Lighting Devices in another forum post.  We received a report and file this morning, which has helped us duplicate the issue for debugging.  

    • Like 1

    VW 2026 - Font changes to Italic when Publishing

    in General Discussion

    Posted

    4 hours ago, aheininen said:

    Hi

     

    I'm getting this with Lato font. Lato (regular) changes to Lato Hairline. Arial on same Sheet Layer  is not affected. Here I have used stock Simple Title Block 01 style from Vectorworks Library in blank document.

    VWX ja and PDF files attached. 

    image.thumb.png.07aae928d8392d2bab19fdb2114546ab.png

     

    Text on sheet layer is also affected, viewports and viewport annotations are not.

    Sht-1-Sheet Title.pdf 37.6 kB · 0 downloads Title Block font change on publish.vwx 96.18 kB · 1 download

    @aheininencan you confirm what operating system you are using for the bug report?

    Thanks!

    VW 2026 - Font changes to Italic when Publishing

    in General Discussion

    Posted

    1 hour ago, Pat Stanford said:

    Possible VW2026. But I have not heard of this issue before and I doubt you are the only one using Ariel Narrow. That makes me think it is more likely a system issue.

     

    @Gunther Have you seen any reports of Ariel Narrow (or any font) being replaced by a different font on Publish?

    I'm seeing the same issue with a basic text block using Arial Narrow and exporting to PDF.  I have reported a bug to engineering.  One option for now would be to use the, "Rasterize text" option in the PDF export settings.

    • Like 2

    VW2024 terrible lag on second monitor

    in Troubleshooting

    Posted

    4 minutes ago, LC-LDN said:

     

    I am still unfortunately having this issue and would very much appreciate any advice for potential fixes!

     

    5 minutes ago, LC-LDN said:

     

    I am still unfortunately having this issue and would very much appreciate any advice for potential fixes!

    Have you tried the suggestion above your original post?

    Updating to macOS 15.1 and setting displays as separate spaces resolved the lag issue in Vectorworks when using a multi-monitor setup with the window at full size.

    -Go to System Settings
    -Desktop & Dock
    -Scroll down and ensure, "Displays have separate Spaces" is turned on

    I believe this has resolved the issue for most?

    Snapdragon X Windows compatibility

    in General Discussion

    Posted

    Curious if anyone has tried the Vectorworks 2026 release on their Windows ARM computer?  Are you still seeing messages related to plug-ins/Cineware/Maxon, etc. on launch?  We have been testing on Windows Canary Insider Build with success, no messages on launch and Renderworks/ Red Shift appear operational. 

    • Like 1

    Right Click on Freezing VWX with Cable Tools

    in Entertainment

    Posted

    1 hour ago, KevinF1973 said:

    I have actually walked away for 15 minutes with no change upon my return.

    @KevinF1973Okay, your issue definitely sounds different compared to the delay I was encountering.  The bug I mentioned previously will be resolved in a future update.

    If you can duplicate at will, this longer stall, a video would be great and we can test further.  

    Image Fills turned Black with OS 15.4 update

    in Troubleshooting

    Posted

    15 hours ago, Mark Aceto said:

    the drape objects will self-heal if:

    • i drag them
    • copy past them
    • duplicate them

     

    but if i move them back to where they are now, the black fill returns

     

    @Gunther let me know if you need me submit a bug for this

    You're welcome to submit a bug with a file and be sure to mention it could be related to the main topic of this forum thread.  

    Thanks!!

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