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Gunther

Vectorworks, Inc Employee
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Posts posted by Gunther

  1. On 2/29/2024 at 8:59 AM, Bruce Kieffer said:

    I often see two tool icons highlighted. I assume it's a bug.

    We have one bug report on this issue.  Unfortunately, another one I've been unable to duplicate or see in house.

    Do you use any kind of app/utility that handles shortcuts or similar?  This is an old reference, though years ago, for example, the utility QuickKeys, use to cause problems with Vectorworks.

  2. Anyone here having seen this issue, on a desktop Mac with a single display or even multiple displays?  Reviewing the reports we have in-house, best I can tell, those with laptops are reporting the problem.  I'd like to better our chances of duplicating using the common hardware.  I've been testing this off/on all week on macOS 14.4 beta, Mac Mini M1, with two displays and still nothing...

  3. 18 hours ago, twk said:

    Hmm, this was for 2023 before 2024 came out correct?

     

    Has anyone got the free promo to work? it isn't clear in the customer portal.

    It says click promo code, but that just takes you to a help file location on loggin in. No promo code provided.

    image.thumb.png.1a6e9d5a6ca0205cf4264e9b8822bb55.png

     

    @Gunther any idea how to test this?


    Cheers and happy new years!

     

    @twkWhen you click on the, "Get Promotion Code" button, the following is returned:    get-autoturn.vectorworks.net   once you've created an account, I suspect this is your promotion code.  You should also receive an email with the promotion code.

  4. Interesting, one of my original approaches was to enter the extrude and run Simplify Poly, using 0 as a value which reduced the vertices from 105 to 104, though still no luck with the Deform Tool.  Must have been the Polyline to Polygon conversion that helped restore some functionality? 

  5. You could try using the Extract tool to extract the surface of your existing fish (or convert the original polyline into a NURBS Surface (Model > 3D Power Pack > Create Surface from Curves).  This leaves you with a NURBS surface.  Use the Deform Tool on the NURBS surface to reach the desired shape, then use the Shell Tool to add a thickness.

    It appears there's an issue handling the current shape of the fish in your file with the Deform Tool and I will report to our engineers.

  6. 12 hours ago, twk said:

    It was floated around before, when vectordepot was disbanded (anyone remember that treasure trove? 😁)

    I've always wondered why the forum resources page didn't get the same treatment the marionette sub-forum got. It's basically got everything you need for any sharing capabilites.

    - Whats New

    - Categories

    - Ratings

     

    I mean, the marionette sub-forum page should basically allow any shareable vectorworks resource to be uploaded.

     

    I should probably wishlist this @Gunther?

     

    image.thumb.png.de7c3d109482da62edf6379f43f7f6e2.png

    @twkPlease go ahead and submit.  Be sure to reference this thread and I'll reference the internal discussion we're having on the topic.  Thanks!

  7. On 3/1/2023 at 10:32 AM, GatRed said:

    yeah, maybe…

    But I didn’t see any notification of this regression (as it worked in Vectorworks 2022).

    Does anybody from Vectorworks can confirm that ?

    @JuanP?

    Confirmed not working in 2023 as reported on Intel UHD graphics also and reported as a bug.  This hardware also doesn't meet our 2GB minimum VRAM requirements, so I'm not sure how much attention this issue will receive, regardless if it worked in 2022.

  8. 6 hours ago, Leif Dixon said:

    Have you found a solution to this? I am still running VWX-2019 but with Monterey on an Intel MacBookPro and the dialogs are killing me. The "save as" window is 4-5x the width of my display and I cannot resize it small enough to fit. And disconnecting the external monitor didn't make any difference. In fact it's probably worse. 

    Vectorworks 2019 is not fully compatible with macOS Monterey.  The dialog width issue was resolved by Apple with the macOS 12.1 update and requires using Vectorworks 2021 SP5 or higher.  
     

     

    • Like 1
  9. 10 hours ago, Lisar said:

    Gunther,

     

    Please explain what is meant by a 'customer install'.

     

    Also is the below the driver you installed for the Nvidia GeForce GTX 1050 Ti with Max Q Design?

     

    GeForce Game Ready Driver

    Version:517.48  WHQL

    Release Date:2022.9.27

    Operating System: Windows 10 64-bit, Windows 11

    Language: English (US)

    File Size:787.63 MB

     

    I'm currently running NVIDIA Driver Version 31.0.15.1700, Driver Date: 8/2/2022, Digital Signer: Microsoft Windows Hardware Compatibility Publisher.

     

    Do I need to download and install the DirectX file you noted above as well.

     

    Sure don't want to mess around with updates that aren't going to remedy the existing problems and/or create more.

     

    Also have VW set to work solely with the NVIDIA driver.  Is that as it should be?

     

    Thanks in advance

     

     

    The request to have DFlores install the DirectX file I supplied, was only an attempt to correct the incompatible plug-in message seen on launch of Vectorworks 2023.  This is DirectX, as it relates to, "DirectX - Export Unreal Datasmith Support" inside Vectorworks.  For some reason, these files are not installing on DFores' computer.

    In regards to the NVIDIA driver, the image I shared was to only show how to perform a clean driver install.  You can ignore the driver version in the image.   If you're having graphical issues or experiencing the blue screen in Vectorworks or outside of Vectorworks, it could be graphics card driver related?  If you were to download the latest driver from NVIDIA and install, during the process you are given the option for, "Express" or "Custom" install.  If you choose, "Custom" install, there is a checkbox for, "Perform a clean install".  This is the route I usually take, when updating/installing a NVIDIA driver.   Checking NVIDIA's site, it appears the most recent driver available for your video card, English US was released on 2022.11.16, version 526.98.


     

  10. On 11/27/2022 at 12:36 PM, Lisar said:

    DFlores and Gunther,

     

    if you find the fix for the crashing and the blue screen, please share. I had a short session when all seemed to be in order then another random crash when trying to share a file on google meet. Then it just kept randomly crashing again on simple tasks. Wondering if I should do the service pack 1 update or if I’m going to need to reinstall everything.

    Reinstalling the NVIDIA video driver, by performing a customer install, then choosing the, 'clean installation' option seems to have helped Dflores with his blue screen encounter.  However, Vectorworks was still experiencing a crash, which seems related to generating or working with site model objects, still investigating.
    NVIDIACleanInstall.jpg

    • Like 1
  11. 5 hours ago, DFlores said:

    Thank you for your help.

    The download was carried out through the Portugal customer portal.

    Had installed an earlier version of the VW with no problems. To avoid possible conflicts, I removed all previous versions of the program.

    The problem remains...

     

    I tried to carry out the suggestion but an internal error occurs in the installation! Any other suggestions?

     

    image.png.11e10a292b292aa666175bb35992ad4f.png

    Interesting.  I just ran the DirectX install on a Win 11 Pro Lenovo laptop without any issue.  It seems there might be something preventing proper installation of 1 or more components on your computer.  Often antivirus software can prevent successful installs.  If you have antivirus software, could you possibly disable it momentarily or allow the necessary exceptions and try the DirectX and or Vectorworks install again? 

  12. 7 hours ago, DFlores said:

    Hello

    I recently upgraded to VW 2023 and I have the same problem as @Lisar.
    1- after installation there is a plugin error VGS_Directlink.vlb "Plugin are not compatible with current version of vectorworks"
    Strange I suppose that it was installed by the vectorworks 2023 installation pack available on the website!

    image.png.a2df1ef5769e3c376c68ee1f8be61583.png
    2 - Asking to continue the VW opens but after +- 30 minutes of use it mysteriously disappears without a trace!! Sequential consequence blue screen of windows and system reset.

    image.png.f7146997888fa1a8461fe8e9caabccc3.png

    I have already performed the various operations left on the forum namely those posted by @Gunther but unfortunately without success.
    I've already reported the problem to technical support but so far I haven't gotten a response that solves the problem (points 1 and 2).

     

    Can someone help!

     

    DELL XPS 15 9570

    Processador Intel(R) Core(TM) i7-8750H CPU @ 2.20GHz   2.21 GHz
    RAM instalada 32,0 GB (31,7 GB utilizável)

    NVIDEA GeForce GTX 1050 Ti With Max-Q Design (controlador 12/10/2022


    Edição Windows 11 Pro
    Versão 22H2
    Compilação do SO 22621.819

    Was the install you ran from a US download site or from a Distributor site?  Can you confirm this was an actual install and you didn't unzip or copy over the Vectorworks application from another machine?  I ask because, the 1st item you mentioned can happen if you don't actually run the full Vectorworks installer and you copy the Vectorworks application from one computer to another.  There are necessary system support files from Microsoft that are part of our Vectorworks installer.

    -Try downloading the attached
    -Unzip the file
    -Inside the unzipped folder, right click, "DXSETUP.exe" and choose, "Run as administrator"
    -After running the install, restart the computer and see if the plug-in message you see on launch is gone?
    directx.zip

  13. 13 hours ago, Lisar said:

    Also have problems with crashing when just getting started, trying to save a new or old file, opening an existing file, etc. 

     

    Have un-installed and Re-installed VW 2023

     

    Did all windows 11 pro v.22H2  and Dell updates.

     

    on a Dell XPS 15 9570, 32gb, I-78750h cpu@2.20GHZ with Nvidia GeForce GTX 1050 Ti with MaxQ Design v517.00

     

    Have submitted inquiry to Service Select tech support with no response yet.
     

    Hoping someone can assist. Thanks in advance.

     

    The following comes to mind for Windows users.  Can happen in Vectorworks 2022 and 2023:
     

     

  14. On 11/4/2022 at 8:28 AM, crasto2022 said:

    Hey guys,

     

    Side Note: I just noticed that Vectorworks 2023 system requirements say 32GB is the minimum recommended ram? has this always been the case with previous versions?!

    Thanks,

    Craig

    32 GB of RAM is the recommendation for High-end Profile drawing projects.  The "high-end" section of the System Requirements appears to have been moved to the top of the list.  If you scroll down further, you'll see the requirements for smaller projects.  Under the 2022 System Requirements, the, "Entry-level Profile" was listed first, at only 8GB of RAM.

    https://www.vectorworks.net/sysreq

    • Like 1
  15. I've been communicating with another user who's been having the same issue with Vectorworks 2022.  They're using a Mac Studio with a single, Studio Display (Thunderbolt).  Received this follow up, just the other day, which sounds promising:

    I am not completely ready to put this one to bed yet, but we have not had any recurrences since updating to MacOS 12.5.1. It used to happen a couple times a week, and now we are approaching a month without an incident. 

    • Like 1
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