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Vectorworks, Inc Employee
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Posts posted by Gunther

  1. On 3/1/2023 at 10:32 AM, GatRed said:

    yeah, maybe…

    But I didn’t see any notification of this regression (as it worked in Vectorworks 2022).

    Does anybody from Vectorworks can confirm that ?


    Confirmed not working in 2023 as reported on Intel UHD graphics also and reported as a bug.  This hardware also doesn't meet our 2GB minimum VRAM requirements, so I'm not sure how much attention this issue will receive, regardless if it worked in 2022.

  2. 6 hours ago, Leif Dixon said:

    Have you found a solution to this? I am still running VWX-2019 but with Monterey on an Intel MacBookPro and the dialogs are killing me. The "save as" window is 4-5x the width of my display and I cannot resize it small enough to fit. And disconnecting the external monitor didn't make any difference. In fact it's probably worse. 

    Vectorworks 2019 is not fully compatible with macOS Monterey.  The dialog width issue was resolved by Apple with the macOS 12.1 update and requires using Vectorworks 2021 SP5 or higher.  


    • Like 1
  3. 10 hours ago, Lisar said:



    Please explain what is meant by a 'customer install'.


    Also is the below the driver you installed for the Nvidia GeForce GTX 1050 Ti with Max Q Design?


    GeForce Game Ready Driver

    Version:517.48  WHQL

    Release Date:2022.9.27

    Operating System: Windows 10 64-bit, Windows 11

    Language: English (US)

    File Size:787.63 MB


    I'm currently running NVIDIA Driver Version, Driver Date: 8/2/2022, Digital Signer: Microsoft Windows Hardware Compatibility Publisher.


    Do I need to download and install the DirectX file you noted above as well.


    Sure don't want to mess around with updates that aren't going to remedy the existing problems and/or create more.


    Also have VW set to work solely with the NVIDIA driver.  Is that as it should be?


    Thanks in advance



    The request to have DFlores install the DirectX file I supplied, was only an attempt to correct the incompatible plug-in message seen on launch of Vectorworks 2023.  This is DirectX, as it relates to, "DirectX - Export Unreal Datasmith Support" inside Vectorworks.  For some reason, these files are not installing on DFores' computer.

    In regards to the NVIDIA driver, the image I shared was to only show how to perform a clean driver install.  You can ignore the driver version in the image.   If you're having graphical issues or experiencing the blue screen in Vectorworks or outside of Vectorworks, it could be graphics card driver related?  If you were to download the latest driver from NVIDIA and install, during the process you are given the option for, "Express" or "Custom" install.  If you choose, "Custom" install, there is a checkbox for, "Perform a clean install".  This is the route I usually take, when updating/installing a NVIDIA driver.   Checking NVIDIA's site, it appears the most recent driver available for your video card, English US was released on 2022.11.16, version 526.98.


  4. On 11/27/2022 at 12:36 PM, Lisar said:

    DFlores and Gunther,


    if you find the fix for the crashing and the blue screen, please share. I had a short session when all seemed to be in order then another random crash when trying to share a file on google meet. Then it just kept randomly crashing again on simple tasks. Wondering if I should do the service pack 1 update or if I’m going to need to reinstall everything.

    Reinstalling the NVIDIA video driver, by performing a customer install, then choosing the, 'clean installation' option seems to have helped Dflores with his blue screen encounter.  However, Vectorworks was still experiencing a crash, which seems related to generating or working with site model objects, still investigating.

    • Like 1
  5. 5 hours ago, DFlores said:

    Thank you for your help.

    The download was carried out through the Portugal customer portal.

    Had installed an earlier version of the VW with no problems. To avoid possible conflicts, I removed all previous versions of the program.

    The problem remains...


    I tried to carry out the suggestion but an internal error occurs in the installation! Any other suggestions?



    Interesting.  I just ran the DirectX install on a Win 11 Pro Lenovo laptop without any issue.  It seems there might be something preventing proper installation of 1 or more components on your computer.  Often antivirus software can prevent successful installs.  If you have antivirus software, could you possibly disable it momentarily or allow the necessary exceptions and try the DirectX and or Vectorworks install again? 

  6. 7 hours ago, DFlores said:


    I recently upgraded to VW 2023 and I have the same problem as @Lisar.
    1- after installation there is a plugin error VGS_Directlink.vlb "Plugin are not compatible with current version of vectorworks"
    Strange I suppose that it was installed by the vectorworks 2023 installation pack available on the website!

    2 - Asking to continue the VW opens but after +- 30 minutes of use it mysteriously disappears without a trace!! Sequential consequence blue screen of windows and system reset.


    I have already performed the various operations left on the forum namely those posted by @Gunther but unfortunately without success.
    I've already reported the problem to technical support but so far I haven't gotten a response that solves the problem (points 1 and 2).


    Can someone help!


    DELL XPS 15 9570

    Processador Intel(R) Core(TM) i7-8750H CPU @ 2.20GHz   2.21 GHz
    RAM instalada 32,0 GB (31,7 GB utilizável)

    NVIDEA GeForce GTX 1050 Ti With Max-Q Design (controlador 12/10/2022

    Edição Windows 11 Pro
    Versão 22H2
    Compilação do SO 22621.819

    Was the install you ran from a US download site or from a Distributor site?  Can you confirm this was an actual install and you didn't unzip or copy over the Vectorworks application from another machine?  I ask because, the 1st item you mentioned can happen if you don't actually run the full Vectorworks installer and you copy the Vectorworks application from one computer to another.  There are necessary system support files from Microsoft that are part of our Vectorworks installer.

    -Try downloading the attached
    -Unzip the file
    -Inside the unzipped folder, right click, "DXSETUP.exe" and choose, "Run as administrator"
    -After running the install, restart the computer and see if the plug-in message you see on launch is gone?

  7. 13 hours ago, Lisar said:

    Also have problems with crashing when just getting started, trying to save a new or old file, opening an existing file, etc. 


    Have un-installed and Re-installed VW 2023


    Did all windows 11 pro v.22H2  and Dell updates.


    on a Dell XPS 15 9570, 32gb, I-78750h cpu@2.20GHZ with Nvidia GeForce GTX 1050 Ti with MaxQ Design v517.00


    Have submitted inquiry to Service Select tech support with no response yet.

    Hoping someone can assist. Thanks in advance.


    The following comes to mind for Windows users.  Can happen in Vectorworks 2022 and 2023:


  8. On 11/4/2022 at 8:28 AM, crasto2022 said:

    Hey guys,


    Side Note: I just noticed that Vectorworks 2023 system requirements say 32GB is the minimum recommended ram? has this always been the case with previous versions?!



    32 GB of RAM is the recommendation for High-end Profile drawing projects.  The "high-end" section of the System Requirements appears to have been moved to the top of the list.  If you scroll down further, you'll see the requirements for smaller projects.  Under the 2022 System Requirements, the, "Entry-level Profile" was listed first, at only 8GB of RAM.


    • Like 1
  9. I've been communicating with another user who's been having the same issue with Vectorworks 2022.  They're using a Mac Studio with a single, Studio Display (Thunderbolt).  Received this follow up, just the other day, which sounds promising:

    I am not completely ready to put this one to bed yet, but we have not had any recurrences since updating to MacOS 12.5.1. It used to happen a couple times a week, and now we are approaching a month without an incident. 

    • Like 1
  10. 2 hours ago, PO4 said:

    no, just one 4k display (ASUS VP28U Display). a friend of mine just let me know that they had the same issue and since switching back to hdmi (instead of usb-c to display port) it seems to be working now. we switched away from hdmi because we had weird screen issues (flickering, color fringing) with it. possibly these issues have been resolved now. we will try working with hdmi again and see what happens...

    Thanks and please keep us updated.  I've been testing on a Mac Studio with two displays 4K, one HDMI, the other usb-c and have yet to encounter the issue.  Though, I'm not able to spend every hour of my day on the computer either.  You're still running Ventura?  It's my understanding that macOS 12.5.1, has helped many users with graphical issues.  

  11. Unfortunately, this is a current system limitation and the line thickness requires a range between 0.03 and 6.48mm.  I can definitely submit an enhancement request for future consideration.  Making changes in this area may have larger ramifications and not as simple as adjusting the values.  Careful considerations will have to be made.

    Curious, for what type of lasers are you creating output?  The laser/software specifically requires .025mm line thickness?  What kind of file are you exporting? 

  12. 56 minutes ago, Tismacfan. said:

    No it is nog possible to log in in the upper-right corner. Its a dutch version 2.1 on a mac.

    And the strange thing is it is not by every Mac user. So I think it must be something in the settings of the preferences.

    Could it be resolved by delete net.netmetschek2022NL.plist?


    I believe this may be fixed in a future update.  In the meantime, check the Computer's Regional settings.  You may encounter this issue if the regional settings are set to, English (World) and English (Europe).  

  13. 17 minutes ago, Tismacfan. said:

    Any idee how it comes that when you start up Vecotrworks 2022 you not able to login, so you can not use the VSS libraries. Is there a workflow to solve this?


    Are you able to Sign-In, in the upper-right of Vectorworks, once the application has launched?  If no, what happens?  Is this 2022 SP2.1? Mac or Windows?

  14. 4 hours ago, Tismacfan. said:

    Some customers get the message not enough disk space on mac, but when you look at it there is plenty of it.
    how can this be solved to instal 2022 on a mac?



    Does the name of the hard drive, have a space in its name?  Try removing any spaces and see if that resolves the issue?

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