Hello,
I am working with a user (tech support) and attempting to solve his VectorWorks 2018 issue. He just received a new Microsoft Surface Laptop, and upon launching VW, it proceeds to initialize. After initializing, the progress bar reads "Activating Profile" (or something to that effect). It seems to be the last step of launch. The program fully loads, then close (or force quits).
I've tried reinstalling with the Antivirus program deactivated/unloaded. This had no affect.
The strange thing to me is, when I launch the program on the same computer, but on a different user profile, using a different license key, it runs fine.
Thank you for any assistance with this crashing issue, and let me know if you have any questions.
Regards,
Greg
