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MikeA

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  1. MikeA

    VW2021 crashes

    Thanks for trying!
  2. MikeA

    VW2021 crashes

    Yes. I'm on VW2021, SP2.1
  3. MikeA

    VW2021 crashes

    Hi Nicolas, I am running macOS 11.2.1 and VW2021.
  4. I'm a minimal user of Vectorworks. But I (usually) love it. However, it crashes on me with somewhat regularity. Today, I went to open a very basic drawing that includes 3D elements. I opened VW. Double clicked the file in a folder I want to open. Once opened, I clicked on the #1 to get an iso view then selected Open GL and it instantly crashed. I reopened the program and tried again...again crashed. It doesn't freeze up. It simply, and quickly, just closes the program. On the 3rd time, I opened the program. Selected the same file from the File>Open menu this time. It opened and I selected #1 and then Open GL. And it worked! However, now I turned off Open GL and used the number keypad to look at different views. I selected #1, then #2, then #7...and before it changed view to #7 I get the spinning wheel of death. The program is now frozen. I've experienced the same, or similar, crashing issues with VW2020. I'm running Big Sur version 11.2.1 on an iMac, 2017 model. I'm a novice, so please let me know what other information you need to help me solve this issue. Thanks in advance.
  5. MikeA

    VW2020 crashes

    I've rebooted in safe mode...fuddled in VW for about 20-30 minutes. Opened a few other programs simultaneously. Seems to be Ok. So I shut down and restarted in standard mode. So far so good. Maybe VW just needed a safe mode reboot? Thanks for your help.
  6. MikeA

    VW2020 crashes

    Hi Michaelk. I'm using the built-in display, not external monitors. Attempting to boot in safe mode now.
  7. My VW2020 keeps crashing. I'm running Mac Catalina 10.15.3 on an iMac 27inch, Retina 5K, 2017. Graphics is a Radeon Pro 580. Have the latest service packs installed for VW 2020. Doing the simplest tasks in VW crashes it. It's crashed on me 4 times in the last 20 minutes. I'm not doing any heavy rendering, just very simple drafting. Mostly 2D. I've spoken to VW tech support and they believe it's a graphics card issue. AMD cannot help because they say Apple graphics card updates are in the Apple Software. Apple says there isn't a graphics card update. I'm not a power user, but this is killing me that it keeps crashing. The one common error message I see is a Graphics Kernel error. Which makes me think it's a graphics/display issue. In Tools-Options-Vectorworks preferences, I've set the 3D conversion to Low. And 3D Rotation and Retain Rendering Model are both in the middle. In the Display settings, I've set the Navigation Graphics to: Best Compatibility. I'm at a loss and need help.
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