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Rob Nykolaishen

Vectorworks, Inc Employee
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  1. @tthompson4 This message appears if you are trying to open a newer version file in an older Vectorworks Version. If you are running Vectorworks 2022 and you received a Vectorworks 2024 or 2023 version file, you will see this message. This message also appears when opening very old Minicad files in Vectorworks 2022 and older. Please submit a support request to the Technical Support Team through https://customers.vectorworks.net/support where you can upload one of these files and we can tell you which version it is in. Alternatively, you can reach out to the person who sent you the file that you cannot open, assuming they are using Vectorworks 2024 or 2023, and have them use File > Export > Export as Vectorworks 2022 to give you the version you can open.
  2. @ddcpe I have tried to replicate this issue on my machines. I tried what you suggested with having double lines set to just lines and setting the double polygon tool to lines and polygons to see if that overrides at all, but I have not been able to get the double lines to show up as polygons with any of those settings. Please submit a support request to the Technical Support Team through https://customers.vectorworks.net/support If you could provide a screen recording of the settings you are using while drawing a double line that results in a polygon would be great.
  3. @adriandurlester Please submit a support request to the Technical Support Team through https://customers.vectorworks.net/support We could then discuss your two accounts and have a look at the file structure you have set up.
  4. @Camila85 Is there another dialog box open somewhere? My first thought is that the application is waiting for you to click on a dialog box pop up.
  5. @MGuilfoile We would have to have a look at your file to troubleshoot. Please submit a support request to the Technical Support Team through https://customers.vectorworks.net/support
  6. @Alfonso I suspect the full error you are getting is an ODA Platform error. This pops up when you try to export a Vectorworks file that has special characters in the name or file path such as / $ # @ ( ) etc It should only contain alphanumeric characters such as 1 2 3 A B C a b c _ - etc Rename your Vectorworks file if it has any special characters and or rename the target folder, folder path if it has special characters in its name as well.
  7. @dvdvarch Please submit a support request to the Technical Support Team through https://customers.vectorworks.net/support
  8. @Jake Yenish Please refer to this post about ongoing known issues with OS 14.
  9. @TessF Please submit a support request to the Technical Support Team through https://customers.vectorworks.net/support
  10. @Locus415 Ryan, I will send you a link to download the converted file to your email.
  11. @Travis This is a known issue that is currently being worked on by the engineers.
  12. @Euler Please contact our technical support team at https://customers.vectorworks.net/support There we can then request the file to troubleshoot.
  13. In Vectorworks 2024, the Cabinet tool has changed to allow for more customization. After placing a Cabinet on the design layer, you can choose whether it is a Base Cabinet, a Wall Cabinet, or a Tall Cabinet. In this example, a Base Cabinet will be used. With the base cabinet selected on the design layer, looking in the Object Info Palette, there is the Cabinet Settings button. Clicking on this button will bring up the Cabinet Settings Dialog box. To get to the parts we wish to adjust in this example, we will click on the General tab. In this example we want to add a drawer to this cabinet. Click on Add New in the Configuration section of the dialog. By default this will create an opening. Select that Opening to be able to configure what the new item will be. In this example, we are choosing a drawer. By default, the Add New will place the new item at the bottom of the list. With the newly created drawer selected, choose Move Up to bump this to the top of the configuration. This now places the drawer above the Doors. Now that the drawer and doors are now located where we want them, we now wish to adjust the size. By default, the Add New will split the face into equal number of parts, but we want the drawer to be not as tall as the doors. Click on the Calculator icon to change it to a ruler. This will allow you to customize the size of the drawer. You will notice that the Define Item Height is no longer locked out, and you can now type in the height of the drawer. In this example, 6". The Doors will then adjust to fit this new drawer height. You can add more new items to the cabinet and tweak each item's size independently using the above steps.
  14. “I've created a Site Model, but now Vectorworks is running slowly?” When importing a DWG or a Survey, it's possible that there could be more points than needed for most site models. This can result in some slowness, especially if we're placing in a lot of Site Modifiers. One thing worth checking is the Source Data of the Site Model; we can get into that by right clicking on the Site Model and then choosing to "Recreate from Source Data". Going into a Top/Plan view and selecting the Reshape tool will give you a better view on how many points the Site Model is calculating. For example, this Site Model is calculating the site with 1,545 points; this can start to get even larger with additional Site Modifiers and other changes. We can trim down the amount of points with Modify > Drafting Aids > Simplify Polys. You can see more information on the entire command and details here: https://app-help.vectorworks.net/2024/eng/VW2024_Guide/Objects_edit1/Simplifying polygons_and_polylines.htm But for this example I'm just going to use a Minimum Distance of 2', which will only allow a point along those source lines every 2'. This site model now only has 149 points, which is less than 10% the amount of data the previous Site Model had to process. You can see the differences in the contours and 3D models below (left is original, right is updated): It's still keeping all the key points of the previous contours, so your calculations will be mostly the same. You can always experiment with this and reduce the Minimum Distance farther if you're trying to stay more true to the original source, but it's up to you to determine the best simplification for your Site Model.
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