Rob Nykolaishen

@LukasC This is a known bug that is scheduled to be fixed in an update.

Are you right clicking to bring up the contextual menu then using right click again to try and select the menu item? Left click should still work. There is a bug on right clicking on menu items is not currently working.

@bjoerka Do you know if they have submitted this to technical support? Do you know which OS they are running? I cannot reproduce this on my Mac.

@hollister design Studio I can get the same result if I click on a tool and immediately start dragging. But If I click on a tool, let go of the mouse button, then click on the tool a second time, I can now get the red highlight and can drag tools around. I have submitted it to our engineers VB-207233 2024-09-11_16-52-35.mp4

@Ian Graham That is not a standard Vectorworks menu item, this looks to be an old third party plug-in

@hollister design Studio This is a known issue we have submitted to our engineers. Currently the workflow is to uninstall and reinstall with the latest installer found on the Vectorworks Customer Portal. This will have update 7 already built in.

@Amarin Could you update your Vectorworks 2024 to Update 7, to see if that helps with what you are experiencing. If that does not resolve your issue, please submit a support request to the Technical Support Team through https://customers.vectorworks.net/support

This bug has been filed VB-206352

@hollister design Studio I will reach out directly through email to get some more information.

@gloudon Please submit a support request to the Technical Support Team through https://customers.vectorworks.net/support

@Ryan Russell I think you may just need to look at the settings found in this article.

@Dick Jenkins I have your file that you sent to tech support and I just changed the criteria for G4 using Ceiling Ht. and it updated for me.

@richard@citizenarchitects. I am unable to reproduce this issue on my end in any file on my computers. Does this happen in every file you have or is it file specific? Please submit a support request to the Technical Support Team through https://customers.vectorworks.net/support

@Davile I have submitted this as a bug. VB-205545

@tthompson4 This message appears if you are trying to open a newer version file in an older Vectorworks Version. If you are running Vectorworks 2022 and you received a Vectorworks 2024 or 2023 version file, you will see this message. This message also appears when opening very old Minicad files in Vectorworks 2022 and older. Please submit a support request to the Technical Support Team through https://customers.vectorworks.net/support where you can upload one of these files and we can tell you which version it is in. Alternatively, you can reach out to the person who sent you the file that you cannot open, assuming they are using Vectorworks 2024 or 2023, and have them use File > Export > Export as Vectorworks 2022 to give you the version you can open.